Great item Super fast delivery Returns a nightmare, was saying could not find my order number, to send an enquiry. I never bothered and now left with a pair of sandals that dont fit. I shall not... See more
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Review summary
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Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
The delivery was timely and efficient with updates on its tracking. The bag purchased is exactly what I wanted however its quality seams are not the best with stitching already loose.
Company replied
I ordered a belt along with shoes, the belt didn’t come with my order. I emailed numerous of times and got no response. All That was enquired was for you to advise that it is possibly out of stock an... See more
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.0
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I find it quite disappointing and…
I find it quite disappointing and frankly unacceptable that a wallet costing nearly €300 was shipped in a simple plastic bag, as if it were a low-cost product from Temu. The wallet arrived extremely hot, and I have no idea how this may affect the leather or its long-term durability.
I am genuinely shocked by this level of packaging and handling. I have never experienced anything like this, even with much more affordable brands. It is very disappointing to receive what is supposed to be a luxury leather wallet in such poor conditions.
For a product in this price range, I expected far better packaging and protection during transit. This experience has unfortunately fallen well below the standards I would expect from a luxury brand.
23 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Adriana,
Thank you for sharing your feedback, and we are sorry to hear about your experience with the packaging and condition of your order on arrival.
We truly appreciate you bringing this to our attention, and we will ensure your comments are shared with the relevant team as feedback for review and future improvement.
Kind regards,
Team Kurt Geiger
Cheap product, disappointing lack of service
I purchased a pair of sliders at £119. They have the eagle head and black diamanté beads. After less than a wears a bead fell off. I raised it with customer service. No replacement beads. Just go back to the store where you made the purchase and handle it with them. The nearest is 90 minutes away. Poor service, poor quality!
23 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Stefania,
Thank you for sharing your feedback, and we are sorry to hear about this issue with your sliders.
We can confirm that a ticket has already been created, and this has been highlighted to the relevant team to review further. They will get back to you via email with an update as soon as possible.
In the meantime, we kindly ask you to also check your junk or spam folder, as our emails may occasionally land there.
Kind regards,
Team Kurt Geiger
Very disappointed
I placed an order during the 20% off shoes promotion waited 12 days only to be told the item was out of stock, I walked in after waiting 7 days and bought them in store as I was going on holiday had to pay full price, I was eventually refunded. Very disappointing!
25 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Annmarie,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience with your recent order.
We understand how disappointing this situation must have been, especially after the delay and the difficulty you faced in securing the item elsewhere during a time-sensitive occasion. This is not the experience we aim to provide.
We appreciate you letting us know, and your comments will be shared with the relevant teams for review.
Kind regards,
Team Kurt Geiger
Lovely trainers and fast…
Lovely trainers and fast delivery..lovely...lovely...lovely...
21 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Eleanor,
Thank you for taking the time to share your feedback.
We’re delighted to hear you’re happy with your recent purchase and that everything arrived promptly. It’s great to know the item has been such a positive addition for you.
We truly appreciate your support and look forward to seeing you again.
Kind regards,
Team Kurt Geiger
Ordered click and collect
Ordered click and collect, was sent an email saying the order would arrive the next day. Tracking number in email didnt work. Manager in Leeds shops was very unhelpful when the shoes hadn't arrived, advised me to call customer services. Apparently there is no customer service phone number. Online chat was extremely unhelpful. Told me my order was cancelled and I would receive a return tracking number. A helpful young store assistant called me at 5 pm to say my order had arrived. Still no sign of return tracking number so I dont know what's going on but now my order number doesnt show up in their system. Overall a very confusing and disappointing experience.
18 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Briony,
Thank you for your feedback. We’re sorry to hear about the confusion you experienced with your Click & Collect order.
To allow us to investigate this matter further, please respond to the requested information and we will be able to review the circumstances surrounding your order.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Kind regards,
Team Kurt Geiger
made an order and wanted to change the…
made an order and wanted to change the bag within 2 hrs after ordering and they are tellin me my order cannot be cancelled or changed ... cant even get on to customer support ... i just needed my sandals size. changed an the purse to match... THIS SITE IS BY FAR THE WORSEEEEEE
18 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Tiffeny,
Thank you for your feedback. We’re sorry to hear about this.
Once an order has entered processing, changes or cancellations may not always be possible. However, we appreciate your comments regarding the ordering process and your experience.
Your feedback has been noted and shared with the relevant team for review. Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Great item, returns shocking
Great item
Super fast delivery
Returns a nightmare, was saying could not find my order number, to send an enquiry.
I never bothered and now left with a pair of sandals that dont fit.
I shall not order from them again due to this issue.
18 June 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you for your feedback. We’re pleased to hear that you were happy with the item and the fast delivery. However, we’re very sorry to learn about the difficulties you experienced with the returns.
Your comments regarding the returns experience have been shared with the relevant team for review. Thank you for taking the time to bring this to our attention.
Kind regards,
Team Kurt Geiger
Everything was delivered correct but item not as described.
Everything that I ordered was correct and delivered on time with accurate communication. I took a star off as what I order was not as described. I don't wear leather so ordered a belt described as "leather alternative" on the website for £29 but when the belt arrived it has a "genuine leather" label on it.
25 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Hannah,
Thank you for your feedback. We’re pleased to hear that your order arrived on time and that communication throughout the process met your expectations. However, we’re sorry to learn of your concerns regarding the product description and the material of the belt you received.
Your comments have been shared with the relevant team for review to ensure this is looked into further.
Thank you for taking the time to bring this to our attention.
Kind regards,
Team Kurt Geiger
Easy to use website and good…
Easy to use website and good information after ordering with prompt delivery
18 April 2026
Unprompted review
Reply from Kurt Geiger
Hello John,
Thank you for your wonderful feedback! We’re delighted to hear that you found our website easy to use and that you were kept well informed throughout the ordering process. It’s also great to know that your order arrived promptly.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
Order cancelled due to out of stock
Order cancelled due to out of stock - not prepared to honour the NHS discount for another order
16 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Melanie,
We're sorry to hear that your order was cancelled due to stock availability and understand how disappointing this must have been, especially as you were hoping to use your NHS discount on an alternative purchase.
Please be assured that we have raised this further with the relevant team for review. If you would like to proceed with another order, we’re happy to help look into this for you.
Thank you for bringing this to our attention, and for your patience while this is being looked into.
Regards,
Team Kurt Geiger
Item did not arrive
Item did not arrive, told later that it was out of stock
7 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Brenda,
We're very sorry to hear that your item did not arrive and that you were later informed it was out of stock. We understand how disappointing and frustrating this must have been.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Return Issues
Tried to arrange a return through the portal on 3 occasions system didn’t recognise the order no, sent an enquiry through the website and had no response - really difficult to deal with when something goes wrong!
2 June 2026
Unprompted review
Reply from Kurt Geiger
Hi Shahin,
We’re very sorry to hear about the difficulties you’ve experienced when trying to arrange your return and that you have not received a response to your enquiry. We understand how frustrating this must be, especially when the system is not working as expected.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Easy website to use...ordering is…
Easy website to use...ordering is efficient and delivery is prompt! All my trainers have been packaged well and look judt like the image! Always pleased with my purchases...
4 May 2026
Unprompted review
Reply from Kurt Geiger
Hi LYA,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you find the website easy to use and that your orders are processed efficiently with prompt delivery. It's great to know your trainers arrive well packaged and exactly as shown online.
We really appreciate your continued support and are so pleased you're consistently happy with your purchases. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Dear Kurt Geiger
Dear Kurt Geiger! Please be so kind and respond clearly why the website, which you declare that does not have anything in common with you, ie. kurtgeiger-shoes (based in China) does bear your firm name "Kurt Geiger" and sell your products. If you have any further questions for me, please do not hesitate to contact me directly. Your empoloyee Elzbieta Chrabko (contact found via internet as your employee in charge with fraud) has my contact.
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Leona,
Thank you for your feedback. We are sorry to hear about this. We are not affiliated with, nor do we operate or authorise, the website kurtgeiger-shoes.com. We take matters of this nature very seriously and would recommend that you contact your payment provider or card issuer directly to report the transaction and seek further assistance.
We have highlighted this to the relevant team who will advise further via email
Thank you for bringing this matter to our attention.
Kind regards,
Team Kurt Geiger
I am a customer at ambassador level and…
I am a customer at ambassador level and have been for a while however I shall stop purchasing as they break there own rules on the terms and conditions for the loyalty vouchers so just no point in been a member
Emails back and forth and they don’t have a clue of there terms
Just not worth it and only purchase if you absolutely really want the item
Loyalty doesn’t pay with this company
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Jacqui,
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience and appreciate your long-standing loyalty and support as a valued member of our loyalty programme.
We understand your concerns regarding the information provided and the experience you have had while trying to resolve your query. This is not the level of service we aim to provide.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Kurt Geiger
Dear Kurt Geiger
Dear Kurt Geiger! If the below mentioned e-shop is not affiliated with Kurt Geiger, why do they sell your goods? If I want to write the review for this e-shop, it automatically switches to yours. Strange, isnt it? And if it is a scam e-shop, why dont you undertake the legal steps so that this scam is stopped? What do you advise me to do if this scam is going on under the name of Kurt Geiger?
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Leona,
Thank you for taking the time to share your feedback. We understand your concerns regarding the website in question and the confusion this situation may have caused.
To enable us to investigate this matter further and provide the appropriate assistance, please respond to the requested information so we can look into this in more detail and assist you accordingly.
Kind regards,
Team Kurt Geiger
Love my bags not the sandals
Love my bags , but not impressed with my sandals £200 is a lot of money to pay when they don’t fit properly really disappointed
13 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Deana,
Thank you for your feedback. We’re delighted to hear that you love your bags, however we’re sorry to learn that the sandals did not meet your expectations in terms of fit. We understand how disappointing this can be, especially given the price.
We appreciate you taking the time to share your experience, and your comments have been noted and passed on to the relevant team for review. Thank you again for your feedback.
Kind regards,
Team Kurt Geiger
Good style but too big
I love the shoes but the sandals are too large due to the style - so they fit but as they are sliders and the style I would have been better off with a smaller size. Which one wouldn't know until walking for a length of time rather than just trying on in the house. It's a shame because they are beautiful. Perhaps a detail of this on the item would be useful as I won't be able to return them now and it's a fair chunk of moneys.
15 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Karen,
Thank you for your feedback. We’re delighted to hear that you love the shoes and found the sandals beautiful. We’re sorry to learn that the fit was not quite right for you.
We appreciate your comments regarding the sizing and fit of this particular slider style. Feedback such as yours is valuable, and we have shared your suggestion regarding additional sizing guidance on the product page with the relevant team for consideration.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Love my new shoes and bag -fantastic…
Love my new shoes and bag -fantastic service and great quality !
1 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Nicky,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your new shoes and bag. It's fantastic to know that you were pleased with both the quality of our products and the service you received.
Your kind words mean a lot to us, and we truly appreciate your support. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Wonderful service
Ordered a small white leather bag for my holiday. Arrived within 2 days, excellent quality and looks amazing!
5 May 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that your bag arrived quickly and that you’re pleased with both the quality and appearance. We hope it makes the perfect accessory for your holiday, and we truly appreciate your support. Enjoy your new bag!
Kind regards,
Team Kurt Geiger
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