After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
Company replied
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Review summary
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Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
My order on another goods cannot be completed and money has been deducted from my account past 3days £28.80 by shoeholic klarna. I will appreciate if you can look into this and sort my problem.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.0
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Love Kurt Geiger footwear
Love Kurt Geiger footwear….i am size 2 and the are one of the few shoemakers who can accommodate me and the latest sale was excellent!
20 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Jean,
Thank you for your kind words! We’re thrilled to hear you love our footwear and that we’re able to offer the perfect fit in size 2. It’s also great to know you enjoyed our latest sale.
Kind regards,
Team Kurt Geiger
So disappointed
So disappointed. I have ordered with them on line shopping before and it was quick & great. But this time difference. I should have read reviews first. Ordered 3 items
2 came on different deliveries.
1. Different colour sliders arrived (didn’t worry about that.)
2.earrings didn’t arrive at all.
Their answer is send me photos of all packages laid out. As if I took photos I didn’t know the 3rd item would not come. That say if I don’t in 48hours they close the case. I feel like I have to justify their short delivery. This is just not worth my blood pressure buying with them . Shame I love the brand & bought in stores for many years. These were gift for valentines.
You ask us to contact you tge person dealing with this is Suraj Menon I have been talking on line all day they clearly are not listening to us they say I don’t have they packaging and tge earrings was in with the sliders although the sliders were the wrong ones anyway. I have told them they were not it was just a box with sliders in. They don’t believe me. I think I need legal advice to get my money back crazy company. Order number 253174752
12 February 2026
Unprompted review
Reply from Kurt Geiger
Hi David,
We’re very sorry to hear how frustrating this experience has been, especially given you’ve shopped with us before and the items were intended as Valentine’s gifts. We completely understand your concerns.
We have now forwarded these details, including your order number and the information provided regarding your communication with the team. The relevant team will review this further and get back to you via email with an update as soon as possible.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Ordered from here i never recieved…
Ordered from here i never recieved item i contacted kurt gieger straight away and what a joke it has been they are not interested all they keep saying is it was delivered to a safe place it was a picture of it lying out my back garden for all to see not hidden not covered but they say its a safe place they are the worst customer service out there they are not interested once they get your order.
27 January 2026
Unprompted review
Reply from Kurt Geiger
Hello Elaine,
We’re very sorry to hear about your experience and understand how concerning this situation has been. Please know that we have highlighted this to the team, and they will review the matter carefully.
Kind regards,
Team Kurt Geiger
Reply from Kurt Geiger
Hi Paitemce,
Thank you so much for your kind feedback!
We’re delighted to hear you enjoyed our collection and hope to welcome you back soon for more beautiful pieces.
Team Kurt Geiger
Amazing price beautiful item
Amazing price beautiful item , first time purchase from kurt geiger and now iam a loyal customer ❤️
15 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Anum,
Thank you so much for your wonderful review!
We’re thrilled to hear that you love your first purchase and that you’re now a loyal Kurt Geiger customer ❤️
We can’t wait to welcome you back for more amazing finds!
Team Kurt Geiger
My order was not furfilled it was…
My order was not furfilled it was accepted payment taken then received a cancellation email not happy as I was looking forward to my new bag not great service very disappointed
26 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Chloe,
We’re very sorry to hear about your experience and understand how disappointing this must be, especially after looking forward to your new bag.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Reply from Kurt Geiger
Hi Peggy,
Thank you so much for your 5-star review!
We’re delighted to hear you had a great experience with us. Your support truly means a lot, and we look forward to welcoming you back again soon.
Regards,
Team Kurt Geiger
worn twice
worn twice, they look secondhand, the glitter parts are falling off. So disappointed. Haven't bought anything in store or online since.
12 February 2026
Unprompted review
Reply from Kurt Geiger
Hello Donna,
We’re sorry to hear about your experience. This is certainly not the standard we aim to deliver.
Please share the requested details so that a member of our team can reach out to you via email and review this matter further. We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Team Kurt Geiger
Love Kurt Geiger products 😍
Bought few things recently from Kurt geiger love the stuff🥰🥰
20 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Linda,
Thank you so much for your lovely review! We’re thrilled to hear that you love your recent purchases 🥰 Your support means a lot to us, and we look forward to bringing you more pieces you’ll adore!
Team Kurt Geiger
Sent two different shoe sizes.
I order online all the time and never experience something like this. I was sent two different shoe sizes and I didn't realize until I wore the item. I ordered my boots in October but didn't wear them until February and I can't even enjoy the product. How do you send someone two different shoe sizes? And because it's outside of 30-days, they refuse to help me. I don't want my money back, I just want to enjoy the product. I'm in disbelief that the company won't even help me because this is a different type of situation. I will never order from them again, I'm so disappointed.
7 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Shav,
We’re very sorry to hear about your experience and completely understand your disappointment — receiving two different shoe sizes is certainly not acceptable.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Incomplete order
KG, delivered an incomplete order (4 out of 6) and based on the courier who asked me to get in touch with KG for a replacement, they have refused to fulfill my order and/or refund my money despite multiple emails to their customer support teams.
I will not be placing anything from KG in the future and I advise people to stay away from them.
31 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Dave,
We’re very sorry to hear about your experience and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Fast and easy order and delivery
Fast and easy order and delivery
Arrived when said 1st class in every way
The only thing was I ordered a handbag for a present the gift box they recommended for the bag was too small
Ànd can't exchange or reorder another size
20 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Louise,
Thank you so much for your wonderful review!
We’re delighted to hear that your order and delivery were fast and easy, and that everything arrived as expected. We appreciate your feedback regarding the gift box — we’ll take this on board to improve future recommendations. We hope the handbag is enjoyed, and we look forward to serving you again soon!
Regards,
Team Kurt Geiger
Reply from Kurt Geiger
Hi Cindy,
Thank you for your kind review! It’s great to hear your sandals were delivered on time. We hope they’re perfect for you!
Regards,
Team Kurt Geiger
I’ve had enough of this company
I’ve had enough of this company, my parcel is missing , Evri have confirmed my order is lost! Yet Kurt Geiger will not listen to me and keep closing my case! I get one email back after my first email then they don’t get back to me. There is no one to contact you by phone, nor is there a number to call, to talk to someone! Terrible company to purchase from!
4 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Lois,
Thank you for sharing your feedback.
I’ve reviewed your ticket with our Customer Services team and can see your order was delivered by EVRi. We have already provided the tracking and the delivery image for your reference.
We understand you’ve said you have not received the parcel, which we’re sorry to hear. We’d kindly ask that you check with your neighbours or anyone in your household in case it has been picked up on your behalf.
I can also see you’ve received an email from the courier but on further investigating this we can the delivery was compliant.
Please note that we do not offer phone support, so all information has been shared to you via email.
Apologies for any disappointment caused.
Regards,
Team Kurt Geiger
Once again,KG have done whar i thought…
Once again,KG have done whar i thought was my fav and put it in another adorable micro bag.Thank you.Great price,delivery,everything as we have zero worries buying online,we know we're protected.
7 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Tara,
Thank you for taking the time to leave such a lovely review. We’re delighted that our newest micro bag has won you over and that everything from price to delivery was just right. It means a lot to know you feel secure and worry‑free when ordering online with us.
Regards,
Team Kurt Geiger
Leopard print trainers
Bought a pair of trainers they are the 4th pair i have bought they are so comfortable, stylish, easy to order on line, quick delivery ,love the handbags to have bought for family to would recommend and would definitely buy again
21 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Winnie,
Thank you for the fantastic feedback. We’re glad to hear you’re enjoying your fourth pair of trainers. Comfort and style are exactly what we aim for! It’s great to know the ordering process and delivery were easy and quick, and we’re so glad you love our handbags too. Your recommendation means a lot to us.
Regards,
Team Kurt Geiger
Pooooor customer service i would never…
Pooooor customer service i would never buy anything from them. Made me wait for 3 weeks at the end told me that parcel is missing placed and we have issued your refund no apology’s no compensation nothing .
24 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Maham,
Thank you for writing to us.
We’re really sorry to hear how disappointed you’ve felt. Waiting three weeks and then learning your parcel was misplaced is understandably upsetting. This isn’t the experience we want for our customers.
While as a company we do not offer compensation, we truly appreciate you sharing your experience, as it helps us review and improve how we communicate during delays.
Thank you for taking the time to leave this feedback, and we hope to offer you a much smoother experience in the future.
Regards,
Team Kurt Geiger
It was easy to use the app
It was easy to use the app, the delivery was very quick, I was very pleased with my sunglasses they look amazing
6 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Linda,
Thank you so much for your lovely review! We’re thrilled to hear the app was easy to use, your delivery arrived quickly, and that you’re loving your new sunglasses. Enjoy wearing them!
Regards,
Team Kurt Geiger
Thank you!
I recently visited the Kurt shop at Westfield Shopping Centre, where a lady named Sofia kindly assisted me with an exchange for my newly purchased boots that turned out to be faulty. She was incredibly helpful, patient, and kind throughout the process. I highly recommend this brand to my friends and loved ones, not only for its stylish fashion but also for its excellent customer service.
2 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Niloo,
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience at our Westfield store and that Sofia was able to assist you so kindly and patiently.
Providing stylish products alongside excellent customer service is something we’re very proud of, and it means a lot to hear this feedback. We’ll be sure to pass your kind words on to Sofia and the team.
Thank you for recommending Kurt Geiger to your friends and loved ones 💖
Regards,
Team Kurt Geiger
Order from them if you want to be dissapointed
I ordered 5 items first of all one was simply cancelled no explanation or message
Then when the rest of the order arrived another item was missing. I had to chase up to find out where it was obey to be told it was out of stock yet no refund was issued! This was the item I actually wanted the most out of the entire order.
Delivery was also slow.
what's the point of advertising things that are out of stock waste of my time and energy. Unlikely to order from them anytime soon.
15 January 2026
Unprompted review
Reply from Kurt Geiger
Hi Be,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with missing items and delayed delivery.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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