We contacted Kuoni by phone and were greeted by a wonderfully upbeat representative, Abbie. She was absolutely fantastic - a real joy to speak to. She followed up on our enquiry and phoned us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gemma the travel consultant knew the destination and all the things to consider when booking a holiday there. Once we agreed what we wanted, Gemma seamlessly put it together and after a little time t... See more
We’ve holidayed via Kuoni quite a few times and always find their service, knowledge & expertise exceptional. The staff in the Cambridge & Milton Keynes branches are excellent. Our most recent booking... See more
A huge thank you to Orla and Josh for everything you did to help us plan our trip to Thailand. With your experience and knowledge as Travel Counsellors, you helped us choose the perfect itinerary... See more
Company details
Written by the company
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Contact info
United Kingdom
- 0800 0924444
- www.kuoni.co.uk
4.7
Excellent
623 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Extremely knowledgeable.
Staff gave us all the information that we needed, they were very helpful and polite.
22 January 2026
Unprompted review
Reply from Kuoni UK
Hi Heather,
Thank you for your kind words.
I'm so pleased to hear that you received all the information needed for your upcoming holiday. I hope you are getting excited!
Kind regards,
Alice
Kuoni Customer Services
Amazing experience
From start to finish the experience with Kuoni has been amazing, was able to book a time slot on line and met Colin at the store, he was really knowledgable and helpful and discussed at length with us what we wanted from the holiday and because of his experience he made lots of great suggestions.
Once we received the quote we changed and tweaked it a number of times so as to get it just right and have now booked.
A fantastic experience and I am sure it will continue.
16 January 2026
Unprompted review
Reply from Kuoni UK
Hi Robin,
Thank you for taking the time to provide such lovely feedback.
Colin truly is a superstar and it's great to hear that you had such a wonderful experience in store with him.
Creating bespoke holidays for our customers is what we are all about, and nothing is too much trouble to ensure your holiday is truly perfect for you.
I hope you are already counting down the days until your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Tremendous service
We cannot thank Hayley in the Cardiff branch enough again. She arranged our last holiday to perfection so we just had to visit Hayley again. She is so professional remembered our preferences from last year. It was a definite to book with her again.
25 January 2026
Unprompted review
Reply from Kuoni UK
Hi Suzanne,
Thank you for your wonderful feedback.
I want to take this opportunity to thank you for being a valued repeat customer. Hayley and the team in Cardiff truly are amazing, and it's wonderful to see you back after booking your last holiday with Hayley.
We hope you are already getting excited for the trip!
Kind regards,
Alice
Kuoni Customer Services
Excellent as ever
Excellent as ever. Took time to find a tour that would include all the things, and more, that I had requested.
23 January 2026
Unprompted review
Reply from Kuoni UK
Hi Pauline,
Thank you so much for your kind words. They truly mean so much to us.
I'm so pleased that we have been able to create your perfect tour itinerary, and I hope you're counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
They were superb from start to…
Arron was superb from start to finish,no question was to daft
21 January 2026
Unprompted review
Reply from Kuoni UK
Hi Mr Jones,
Thank you for your feedback in relation to your holiday booking experience.
Arron truly is such a valued member of the team, and his service is second to none. I'm so pleased that you felt comfortable to ask Arron anything, and I'm thrilled that you found the experience exemplary. This is truly what we are all about.
Now you just need to sit back, relax, and count down the days!
Kind regards,
Alice
Kuoni Customer Services
Fantastic experience
Fantastic experience, very helpful full of knowledge . Found out more information on the area we are staying .
Five star service all the way .
23 January 2026
Unprompted review
Reply from Kuoni UK
Hi Anita,
Thank you for taking the time to share your kind words. They truly mean a lot to us.
We are always here to help and to provide insightful information about any destination. We hope this has helped you with your holiday planning, and I hope you are counting down the days!
Kind regards,
Alice
Kuoni Customer Services
If you are going on a special holiday get the right advi
They listened to the type of holiday we were looking for. Explained why our initial thought of destination was not the ideal match and then came up with 3 suggestions all of them perfect. Excellent product knowledge. Highly recommend.
16 January 2026
Unprompted review
Reply from Kuoni UK
Hi Andrea,
Thank you for your kind words.
Personalising holidays to suit our customers' requirements is truly at the heart of everything we do. I'm so pleased that, after exploring multiple destinations, you were able to find a holiday that truly was perfect for you.
Now it's time to get excited!
Kind regards,
Alice
Kuoni Customer Services
Excellent service from Harriet at Chichester
We were able to arrange to see Harriet in the Chichester branch on a day and at a time of our choice. We let her know ahead of the meeting what sort of holiday we were looking for, but we were flexible as to destination provided that it met our criteria as to weather, type of hotel and location. Harriet spent a long time going through suggestions with us until we found a hotel which ticked all our boxes. She was very pleasant and professional, knowlegeable and patient.
21 January 2026
Unprompted review
Reply from Kuoni UK
Hi Roger,
Thank you for your lovely feedback.
I'm so pleased that you had such a wonderful experience with Harriet in our Chichester store. Harriet is a superstar and is so knowledgeable about so many destinations.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
Malcom was amazingly helpful
Malcom was amazingly helpful, very knowledgeable. really great service.
12 January 2026
Unprompted review
Reply from Kuoni UK
Hi Stephen,
Thank you for your kind words.
Malcolm is an absolute superstar, and his knowledge is second to none. What Malcolm doesn't know, isn't worth knowing!
I am so pleased that you had such a positive experience, and I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Informative and helpful
Informative and helpful. Listened to what we wanted and worked on that creating the exact package that we wanted.
20 January 2026
Unprompted review
Reply from Kuoni UK
Hi Gwendolyn,
Thank you for your feedback.
Listening to our customers is at the heart of what we do as it enables us to craft itineraries that are truly bespoke to your needs.
I'm so pleased you had such a positive experience, and we hope you have a wonderful holiday!
Kind regards,
Alice
Sophie Mitchell at the cardiff branch…
Sophie Mitchell at the cardiff branch was really helpful. She was very personsble and had extensive knowledge of suitable hotels/areas for my family and I to visit during our holiday to Singapore and Bali in June 2027. The price was competitive too so I immediately booked then and there. Thanks Sophie
19 January 2026
Unprompted review
Reply from Kuoni UK
Hi James,
It's so lovely to hear your feedback about your recent booking experience.
Sophie and the team at Cardiff are fountains of knowledge, and I'm so pleased that Sophie was able provide such insightful suggestions for your Far East adventure.
We hope you're already getting excited about your upcoming trip!
Kind regards,
Alice
Kuoni Customer Services
Kuoni First Timer!
This was our first time booking with Kuoni and we’ve been really impressed. Natalie was knowledgeable about our chosen destination and incredibly helpful throughout. Her advice and support have given us the confidence to travel further afield with our young family on this occasion— something I wouldn’t have felt comfortable doing had I booked it independently myself.
29 December 2025
Unprompted review
Reply from Kuoni UK
Hi Coral,
Thank you for your kind words.
Natalie truly is so knowledgeable and I'm so pleased that she has offered so much guidance and support throughout the booking process.
I hope you can now sit back, relax, and start getting excited about your upcoming family holiday!
Kind regards,
Alice
Kuoni Customer Services
Superb customer service
We have recently gone back to Kuoni after a number of years of other travel companies organising our holiday. I just cannot say how fantastic our travel advisor Sam at Kuoni has been. She has listened carefully to what we wanted from our holiday, matched our needs excellently and is exceptionally professional. She is absolutely fantastic!
16 January 2026
Unprompted review
Reply from Kuoni UK
Hi Judith,
Thank you for taking the time to provide such lovely feedback.
I am so pleased that, after years travelling with other companies, your welcome back to Kuoni was such a success! Sam truly is amazing and I'm so glad she has managed to craft your ideal holiday.
We hope you're counting down already!
Kind regards,
Alice
Kuoni Customer Services
Best Travel Staff
we have been booking here for a few years now, We always speak with Nicola Booth (Metrocentre, Gateshead) who is one of the nicest people we have ever dealt with, she has amazing knowledge of travelling through many countries, as well as always listening to everything you ask for to ensure we get the best experiences, prices and holidays available. We can’t thank her enough for everything she has helped us with in the last 5 years. She has recently written a book about her life and travel experiences which I have read and she is loved by so many people. All the staff at Metrocentre branch are fantastic but Nicola shines above them all
18 January 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you so much for your lovely feedback.
Nicola is truly one in a million and I'm so pleased that she has shared with you her boundless knowledge and expertise! It sounds like you have truly created a special bond with Nicola over the past 5 years.
On behalf of everyone at Kuoni I would like to thank you for being such a loyal repeat customer after so many years.
We hope you are looking forward to your upcoming holiday!
Kind regards,
Alice
Kuoni Customer Services
Richard Pearson was very professional &…
Richard Pearson was very professional & helpful.
The written presentation of the holiday itinerary was poor & I I suggest you compare it with Travelbag to see how it should be done!!
14 January 2026
Unprompted review
Reply from Kuoni UK
Dear Mr Newton Scott,
Thank you for your feedback.
I'm so pleased that you found Richard to be particularly helpful. He is truly fantastic and an asset to the business!
I am also grateful for your feedback in relation to the written presentation of the itinerary, as this is invaluable insight into how we can improve our service offering further.
We hope to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
`Excellent Service
`Excellent Service. Julie in Cribbs Causeway office worked hard to satisfy our requirements. Shall use again
11 January 2026
Unprompted review
Reply from Kuoni UK
Hi Bob,
Thank you very much for your feedback.
Julie is a true gem and I'm so glad that she was able to craft your perfect holiday.
We can't wait to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
Great support and knowledge
Sam made the whole experience a pleasure, nothing was too much trouble. Our holiday was completely tailored to fit in with our personal requirements.
Once again a real pleasure to deal with Sam
16 January 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for your kind words.
I'm so pleased that Sam made your holiday booking process seamless from start to finish. Nothing is too much trouble for our teams and I am thrilled that we were able to craft the itinerary to match your exact requirements.
We hope you are getting excited already!
Kind regards,
Alice
Kuoni Customer Services
Lovey friendly and calm agent who…
Lovely friendly and calm agent who undertood exactly what we were looking for. Louse had an excellent knowledge of our destination. We went away delighted with our experience and looking forward to our dream holiday.
14 January 2026
Unprompted review
Reply from Kuoni UK
Hi Ann,
Thank you for your lovely feedback!
I'm so pleased that you enjoyed the booking experience, and found Louise to be insightful and informative.
We hope you have an amazing time away in the Caribbean to beat away those winter blues!
Kind regards,
Alice
Kuoni Customer Services
Charlotte was attentive
Charlotte was attentive, and incredibly well informed to find us the perfect holiday
15 January 2026
Unprompted review
Reply from Kuoni UK
Hi Jessica,
I'm so grateful for your kind words about your recent booking experience with Charlotte. She truly is a superstar and I'm really pleased that she has found the dream holiday for you!
We hope you are getting excited for it already!
Kind regards,
Alice
Kuoni Customer Services
Very helpful
Hannah the representative was very helpful/ I phoned she answered immediately unlike the rigmarole on some other sites of going through a long recorded message which is so frustrating & I ended up putting phone down - also I could understand her clearly. Hannah was efficient she knew the Seychelles so I could make a quick decision on the itinerary & book immediately. This was followed by an e mail with all the information included.
Well done Kuoni a professional outfit.
12 January 2026
Unprompted review
Reply from Kuoni UK
Hi Kim,
Thank you so much for providing such lovely feedback.
It's great to hear that Hannah was able to answer your call promptly and offer such insightful advice about the Seychelles. There is nothing worse than waiting for ages on the phone, only to get through to a robot!
It sounds like you have an amazing trip booked, and I hope you enjoy every second of it!
Kind regards,
Alice
Kuoni Customer Services
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