We contacted Kuoni by phone and were greeted by a wonderfully upbeat representative, Abbie. She was absolutely fantastic - a real joy to speak to. She followed up on our enquiry and phoned us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gemma the travel consultant knew the destination and all the things to consider when booking a holiday there. Once we agreed what we wanted, Gemma seamlessly put it together and after a little time t... See more
We’ve holidayed via Kuoni quite a few times and always find their service, knowledge & expertise exceptional. The staff in the Cambridge & Milton Keynes branches are excellent. Our most recent booking... See more
A huge thank you to Orla and Josh for everything you did to help us plan our trip to Thailand. With your experience and knowledge as Travel Counsellors, you helped us choose the perfect itinerary... See more
Company details
Written by the company
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Contact info
United Kingdom
- 0800 0924444
- www.kuoni.co.uk
4.7
Excellent
622 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Milton Keynes Branch
Florence at your Milton Keynes branch was very friendly, efficient and knowledgeable about the trip we were asking her to plan & forwarded all documents to us in the timescale she gave us.
9 February 2026
Unprompted review
Reply from Kuoni UK
Hi Roger,
Thank you for your kind feedback.
Florence is a huge asset to us. I am so pleased that she was able to craft your perfect holiday!
We hope you have a fantastic trip.
Kind regards,
Alice
Kuoni Customer Services
Superb service
Superb service, prompt and offered exactly what I wanted. Smooth, efficient, professional and friendly.
12 February 2026
Unprompted review
Reply from Kuoni UK
Hi Margaret,
Thank you so much for your lovely words.
We are so pleased that we were able to find the holiday you were searching for. We hope you have a fantastic time!
Kind regards,
Alice
Kuoni Customer Services
Sri Lanka beach and safari holiday
Just used Kuoni to book a beach and safari trip to Sri Lanka. I must say Hannah from Kuoni went above and beyond to get us exactly what we wanted, arranged all the safaris, various accommodation and all the transfers. Nothing was too much trouble.
11 February 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for your kind words.
Hannah is incredibly talented, and I'm so pleased she has crafted your perfect itinerary to the magical teardrop island of Sri Lanka. It is such a special country, and we hope you have an amazing trip!
Kind regards,
Alice
Kuoni Customer Service
Superb holiday booking experience.
What a wonderful experience booking our trip of a lifetime to the Far East.
Sadie was a delight to deal with and helped us decide on hotels and cities to visit as we had no experience of where to stay for the best locations.
Kerry was also extremely helpful to us and guided us to an alternative hotel in one of our stops using her own experience to help us make the best choice.
We can highly recommend Kuoni to anyone looking for great guidance and help for achieving the best holiday trip.
1 February 2026
Unprompted review
Reply from Kuoni UK
Hi Andrea,
Thank you so much for such kind feedback on your recent booking experience.
Sadie is an absolute superstar, and I'm so pleased that both she and Kerry were able to craft your perfect Far Eastern adventure.
The countdown begins!
Kind regards,
Alice
Kuoni Customer Services
Very helpful
Very helpful, good knowledge of places we wanted to go to. Sam offered options and left us to think with no pressure. Excellent approach. I would not hesitate to book again.
6 February 2026
Unprompted review
Reply from Kuoni UK
Dear Rosemary,
Thank you for your kind words.
We pride ourselves on the knowledge and expertise of our personal travel experts, and we're delighted that you've chosen to book with us.
We hope you have a wonderful time!
Kind regards,
Alice
Kuoni Customer Services
Winter get away…
I’ve never encountered any issues when travelling through Kuoni. Their staff are always pleasant and very helpful. The level of service I have found is excellent. I could have booked the holiday myself but Kuoni take all the stress and hassle go away. I can’t recommend them highly enough.
6 December 2025
Unprompted review
Reply from Kuoni UK
Dear Robert,
Thank you for your lovely feedback regarding your experience travelling with us.
I'm delighted that you have always had such a wonderful time when travelling with us, and without any issue. This is what we love to hear, and I'm grateful for the time taken to let us know.
Holidays should be a total switch-off from the outside world, so we're here to take the stress away!
We hope you have another fabulous getaway with us.
Kind regards,
Alice
Kuoni Customer Services
Excellent service
The knowledge of the representative was outstanding. I was called back promptly and our trip was sorted with ease. Christina was brilliant.
1 February 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you very much for your kind feedback.
We pride ourselves on the quality of our service, and I'm so pleased that Christina provided such a seamless booking experience.
We hope you have a fantastic holiday!
Kind regards,
Alice
Kuoni Customer Services
Professional
Professional, knowledgeable gave me a degree of reassurance. Did what they said, listened to my requirements and matched them ...refreshing!
2 February 2026
Unprompted review
Reply from Kuoni UK
Hi Richard,
Thank you so much for your lovely words.
I'm thrilled that you are pleased with the service provided by our wonderful team when booking your upcoming holiday. Bespoke and thoughtful service is truly at the heart of who we are, and I hope you have an amazing time on holiday with us!
Kind regards,
Alice
Kuoni Customer Services
Charlotte really helped us choose the…
Charlotte really helped us choose the holiday we eventually booked. Gave us lots of advice and various trips and quotes.
Really patient with our numerous changes!
31 January 2026
Unprompted review
Reply from Kuoni UK
Hi Gareth,
Thank you for your kind words.
I'm thrilled that Charlotte was so helpful during the booking process, offering insightful and informative suggestions which ultimately helped create the package booked.
I hope you are already counting down the days! We can't wait for you to travel with us.
Kind regards,
Alice
Kuoni Customer Services
Zoe at the Meadowhall, Sheffield branch.
Zoe at the Meadowhall, Sheffield branch - she is amazing, offers options to destinations we hadn’t even thought about. Makes the experience stress free. Her knowledge is fantastic, can’t recommend this branch enough, thank you.
1 February 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you so much for your wonderful feedback.
Zoe and the team at Meadowhall truly are an amazing bunch. I'm so pleased that Zoe was able to offer insight on unique destinations upon learning more about you and your holiday requirements.
We hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Fantastic support and service
Fantastic support and service, even when amending my holiday details significantly it was no problem for the Kuoni team - many thanks
29 January 2026
Unprompted review
Reply from Kuoni UK
Hi Carl,
Thank you for your kind words.
Crafting your perfect holiday is truly at the heart of what Kuoni is all about, and i'm so pleased that you received such wonderful service throughout your booking process.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
Jared is wonderful he spends time and a…
Jared is wonderful he spends time and a lot of effort into finding you a lovely holiday giving different options
Nothing is to much trouble his kind and very caring he has booked previous holidays for me and always satisfied
He is a great asset to your company will always go to him first
27 January 2026
Unprompted review
Reply from Kuoni UK
Hi Anne,
Thank you for your wonderful feedback.
Jared is a true superstar, and nothing is ever too much effort for him. I'm thrilled that you have created so many fond holiday memories after booking with Jared, and I have no doubt that he will continue to be delighted to help you craft such special trips.
Kind regards,
Alice
Kuoni Customer Services
From start to finish Neil Kemble was At KUONI Chester was Exceptional
From start to finish Neil Kemble at Chester Store was exceptional. His expertise in travel blew us away, he was very knowledgeable in travel having travelled a lot.
Having booked our holiday in Dubai with Neil,We will be returning in May to book our 2027 holiday to Japan.
We had 2 hours discussing Japan, and the time flew,Neil was so interesting with his knowledge.Thank you, and keep up the good work.
20 January 2026
Unprompted review
Reply from Kuoni UK
Hi Geoffrey,
Thank you for such kind words.
Neil truly is so talented, and a true travel expert! I am so pleased that you had such an enjoyable experience booking your upcoming holiday to Dubai.
I have no doubt that Neil and the team would be delighted to help with your upcoming plans to Japan!
The countdown is on!
Kind regards,
Alice
Kuoni Customer Services
Assistant Manager Keelin was extremely helpful
Assistant Manager Keelin was extremely helpful. She helped and guided us on choosing flights, transfers and accommodation. We have ended up with a holiday of lifetime. Great service
27 January 2026
Unprompted review
Reply from Kuoni UK
Hi Mr Pate,
Thank you for your kind feedback.
I'm so pleased that you had a wonderful experience with Keelin, and you walked away with a once in a lifetime holiday booked! Is there any better feeling than that?
I hope you have a wonderful time, and are getting excited already!
Kind regards,
Alice
Kuoni Customer Services
Megan and team
Megan was extremely helpful, as all though we knew what we wanted, her partners who deal with Kenya were on the ball , and also happy to look at different variations of our holiday. Quotes and completion were very quick.
21 January 2026
Unprompted review
Reply from Kuoni UK
Hi Debbie,
Thank you for your lovely words.
It's great to hear that Megan and our Africa specialists were so helpful in the creation of your perfect holiday.
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
Marie was amazing in helping us find a…
Marie was amazing in helping us find a holiday.we just walked in and straight away she got down to searching for a perfect holiday in our price range.
She helped us look at several options and really dived in to the details of each areas could offer us .She didn't rush us and was very helpful.ww came away very happy and excited about the holiday we had booked .
We will definitely use Kuoni again
Great staff and fantastic service
27 January 2026
Unprompted review
Reply from Kuoni UK
Hi Hilary,
Thank you for your lovely feedback.
I'm so pleased to hear that Marie was so helpful to you in store, and was able to find your ideal holiday! Is there a better feeling than having a holiday booked?
I'm thrilled that you came away feeling excited about the trip. Now just to decide what to pack!
Kind regards,
Alice
Kuoni Customer Services
Booking our holiday in the Harrogate Branch
Booking our holiday in the Harrogate branch was excellent. We made significant changes to our itinerary and we were helped greatly. It has been a pleasure to deal with everyone at the branch. Jenny has been fantastic in sorting out our holiday. She made us feel like VIPs!! Thanks so much.
27 January 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for your kind comments.
The team in Harrogate truly are a fantastic bunch, and I'm so pleased that you were made to feel super special, as you should do!
I hope you are already getting excited for the holiday!
Kind regards,
Alice
Kuoni Customer Services
So efficient, so easy to arrange trip
Initial enquiry followed up with email offer, able to add a day and change time of flights with great ease. Looking forward to the trip later in the year.
26 January 2026
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for your feedback.
It's great to hear that your booking experience was seamless from start to finish. It's what we truly pride ourselves on.
I hope you are getting excited for the trip already!
Kind regards,
Alice
Kuoni Customer Services
The Cardiff team are fantastic
The whole team made us welcome and were so interested in our plans. Hayley quickly and expertly worked up the the finer details and any adjustments we wanted recalculated to give us cost comparisions. The whole team, Sian and Kelly assisted and showed us what a great group of travel experts they are!
27 January 2026
Unprompted review
Reply from Kuoni UK
Hi Janet,
Thank you for your wonderful feedback.
The whole team in Cardiff truly are incredible, and it just shows that teamwork makes the team stronger!
I'm so pleased that Hayley and the team were able to fine tune your holiday to ensure it was perfect for you. I hope you have a wonderful trip!
Kind regards,
Alice
Kuoni Customer Services
Extremely knowledgeable.
Staff gave us all the information that we needed, they were very helpful and polite.
22 January 2026
Unprompted review
Reply from Kuoni UK
Hi Heather,
Thank you for your kind words.
I'm so pleased to hear that you received all the information needed for your upcoming holiday. I hope you are getting excited!
Kind regards,
Alice
Kuoni Customer Services
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