KP Law Reviews 

378
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(378)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

VW claim

Efficient, regular updates and excellent result.

8 February 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 4 out of 5 stars

Keller Postman

Keller Postman, on a no win, no fee basis, recovered from VW on my behalf damages for being misled about vehicle emissions.
Although the process was somewhat protracted, I am grateful for the successful outcome.
David Martin.

8 February 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law, we'll take your feedback onboard. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Thank you to Grace and Alessio. Excellent service!

We have submitted a claim with Keller Postman in June and so far they have been amazing. Grace and Alessio have been helping us submit a claim to the FCA. They have taken care of everything, the whole process has been seamless and hassle free. Thanks so much!

7 February 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

A successful claim

They did all that was necessary in a calm professional manner, with the desired outcome

10 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

Waste of time…

All they do is ask for the same information which I have sent them time and time again nearly impossible to contact no updates no results it's no help go with somebody knows what they're doing and don't ask you time and time again and again again when to send the same paperwork through company is a joke

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, only got asked questions I needed to ask and then they sorted it out very well, got paid out for my diesel emissions

1 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Great experience

Great experience. Adeesa handled my case very professionally and did not give up until my case was resolved. I highly recommend

24 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 4 out of 5 stars

Never expected any returns but the…

Never expected any returns but the amount was very pleasing the process took quite a while and I had given up after missing out on the first VW payment.Thank you for your help in receiving this payout.

12 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law, we'll take your feedback onboard. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

This company helped me get a good…

This company helped me get a good settlement and I am extremely grateful as it saved me the trouble. They have kept me up to speed all throughout this long process and been very professional indeed. People who moan about the fee, well my answer is you get something for nothing, something you would not most likely to have without them. I can’t fault them and they get 5 stars for keeping me updated

17 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 4 out of 5 stars

Regarding emissions class action

Regarding emissions class action - starting with the simple upload of verification documents taking about 45 minutes there was little else to do. KP kept me informed on a 3/6 month basis on the stages in the case ie regularly but not over regularly. At the end payment was made promptly by their paying agent within 7 days of ID info being given. Fees levied were exactly as quoted with no extras - my only gripe is that their fully disclosed fee at 45% is rather high. Would like to see this at below 40% . However one must remember that around 8% is represented by the HMRC take on VAT and this was a no win/no fee case. Even so we understand that another similar action proceeded with a fee of 30/33% rather than KP at around 37% +VAT

17 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law, we'll take your feedback onboard. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Fantastic

Really professional from start to finish. Wasn't expecting anything from the info i was able to provide yet the got me over 1K

11 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

I felt that my claim would be difficult…

I felt that my claim would be difficult as I had little proof left to say I owned the vehicle. The car firm where I purchased the vehicle was extremely unhelpful saying that they had changed their computer system and all previous was data was lost .
I am so pleased that Keller persisted and that I received the compensation pretty promptly and kept me in the loop as to its success .

11 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Thank you

This was the first time I dealt with this company. I was kept informed throughout the process and I was surprised how quickly the settlement was made. I hope everyone else has got something from the settlement. Thank you

10 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 4 out of 5 stars

I would recommend

I found the company efficient and helpful enough when I needed to speak to them. I found some of their online systems cumbersome, and repetitive. So that was my only downside. But all said and done they delivered on what they promised and I am very happy and would recommend them.

1 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law, we'll take your feedback onboard. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Great service

13 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

My claim was dealt with professionally

My claim was dealt with professionally, everyone was polite & friendly when spoken to on the phone. I did not have all the information needed but they were able to find it for me

20 December 2022
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Outstanding Professionalism.

Dealing with this company was one of the easiest transactions I’ve made. They took care of everything for me and would highly recommend them as as a business.

13 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Kept me up to date throughout the claim process and settled my claim payment in a matter of days once awarded.

13 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Very happy with great service and I…

Very happy with great service and I will recommend to friends and family.

13 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Amazing to have the company represent…

Amazing to have the company represent me. The process from
Start to finish was outstanding. I was updated regularly about my claim
and everything step was explained thoroughly.

13 January 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

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