KP Law Reviews 

378
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(378)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Timewasters

Kept Badgering me time and time again and eventually i forwarded all informatio they asked for

Just got a string of Emails from this lot SORRY cannot help

Id advise others to steer clear of this company
Timewasters

22 December 2022
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We are sorry that you have been disappointed with the service that you have received. We have tried to reach out to you to discuss your issues in more detail.

Rated 5 out of 5 stars

Legitimate "no win no fee" solicitors…

Legitimate "no win no fee" solicitors who proactively reached out to me regarding a pensions mis-selling scenario and did all the legwork and claim submission process.

Let's see if I'll ultimately get anything but whatever they manage to get will be a bonus so they deserve their cut.

19 December 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback - We are glad that you have been pleased with the service so far

Rated 5 out of 5 stars

Thank you Abida Islam at Keller postman

“I write to express my sincere and heartfelt appreciation and gratitude for your colleagues Keller Postman , Abida Islam for her highly professional and competent services, provided in both a friendly and accessible manner. You were fantastic fair and transparent in fighting my case, saving my belief in people and establishing justice for which I will always be grateful I was robbed by professional scammers and was down over the whole situation , Abida I had belief in and true to her word was successful in getting some of my money back to me , thank you Abida and Keller postman , I cannot thank you enough or praise .

I hope more people have belief and get in touch with you if affected by these thieves .

1 April 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words we will pass on your comments

Rated 5 out of 5 stars

Without this company I would have lost…

Without this company I would have lost all my money, they gave me such good advice and were so patient and not forgetting their professionalism & competency. This matter was so long & drawn out. I would not hesitate in recommending this company to anyone, I really can’t fault them

1 December 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

I withdrew my application within 14…

I withdrew my application within 14 days for a claim back in February.

I have since been contacted nearly two weeks ago advising that they have received my withdrawal and that if I proceed with my withdrawal that I will potentially be charged.

I contacted their email address within a day of getting this email and called asking for clarification as it caused me considerable anxiety. I was originally informed over the phone that Thursday they would be in touch within 48hours to confirm I was not liable to pay or to give me more information so I might look to continue the claim if i was liable to pay.

Fast forward to today and still no clarity on the matter. Originally this would have been a very positive review as I felt they responded to my original withdrawal email from February in a timely and proactive manner. Now to be left with just concern that I am going to be charged despite not using their services 9 months later.

I hope they reach out to clarify so I can adjust this review.

15 November 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We have tried to reach out to you regarding your comments but have been unable to do so. Please contact us via feedback@kellerpostman.co.uk so that we can address this matter directly. Thank you

Rated 4 out of 5 stars

Getting assistance due to a scam.

Unfortunately due to the outcome it wasn't a 5 star experience but the company had provided a professional service and would recommend them. The company knows what they are talking about.

3 November 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law, we'll take your feedback onboard. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 4 out of 5 stars

Happy to use again

Very smooth, uncomplicated service. Successful with claim and compensation paid without complication. Happy to use again.

28 June 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

Do not use.

I find that i had a claim that was worth nearly 11 thousand pound settled out of court without consultation leaving me with just under 2 thousand pounds a disgrace. As long as they got their money stuff the client, if i would have know they were going to do this i would have tried to persue the claim myself. I feel ripped off to a great extent, i would not use this company again so if you are claiming and they try to use these as third party solicitor you need to refuse their services.

7 July 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We are sorry that you have been disappointed by the settlement that you have received. We have tried to reach out via this platform to discuss your issues further with you but have not received a response. If you wish to discuss this matter please contact feedback@kellerpostman.co.uk

Rated 5 out of 5 stars

Keller Postman are excellent

Keller Postman are excellent. Very thorough, efficient, helpful and they have kept me informed at every stage of the legal process. I highly recommend them.

24 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Keller Postman done all the hard work…

Keller Postman done all the hard work for me with my ppi claim just a few phone calls then it was settled before going to court they earned their fees

7 December 2022
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Top Dollar Keller Postman

Absolutely amazed that they got me compensation for Data Breach, at first I was sceptical but soon realised Keller Postman are a serious company.

19 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Efficient service

KL dealt with claim on my behalf.
Always kept informed and up to date at every stage.
Payout was a fast and efficient process.
Can't fault .... thank you KL.

20 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

I am very satisfied with service…

I am very satisfied with service received. Keep up with the good work. God bless

19 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Professional and experienced

Kept regularly updated with all details final result was great would definitely recommend professional and experienced team communication also excellent

16 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Excellent service from (Keller Postman…

Excellent service from (Keller Postman UK).
They took on my claim for compensation and kept me informed through out the past three years.
They took on a giant corporation to get justice for thousands of customers affected by data breach and the case is now finished and compensation payment is on the way.
Well done to Keller for their perseverance in seeking compensation for their customers.

16 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Keller Postmas Equifax Breach

Keller Postman have been extremely efficient, diligent and informative every step of the way in my claim. They are professional and courteous and I would recommend them to anybody. Excellent company. Thank you

16 October 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

Ongoing uselessness

Well what a surprise, NOT.
Yet again I receive an email from this company requesting more information that I have already provided numerous times, and then when I phone them, they admit that they already have all of it on file.
It really seems to me that the only thing this company is any good at is wasting their clients time.
Perhaps I should send them a bill for all of my time they have wasted.

28 September 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your comments. We are pleased that we have now been able to speak to you regarding the issues on your file and that these have now been resolved.

Rated 2 out of 5 stars

No one hears of them for years once…

No one hears of them for years once they have your information sure they’re taking money. Also someone said they asked for bank details and sent money that’s not correct with claims it’s always a check in your name something isn’t rite here.

24 July 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We have reached out to you via the platform to discuss your issues and would be grateful if you contacted us.

Rated 1 out of 5 stars

Scam

This company appears to be a scam! they initially state that you can either be an owner of the vehicle or have leased it. I clearly stated that I leased the vehicle and waited about 6 months. They told me that my claim was in the court! then they state that I cannot claim and the claim is cancelled as I was not the owner of the vehicle!

30 August 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We can assure you that Keller Postman is a legitimate business. We have tried to reach out to you via this platform so that we can discuss your concerns with you directly but have not received a response.

Rated 2 out of 5 stars

2 years on and I'm still no further…

2 years on and I'm still no further along the process - no final decision on my claim and can't get through to the claims team directly. Very frustrating. Please contact me to discuss timelines.

23 August 2023
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We apologise if you were unable to speak with us. We have reached out to you directly to give you an update. We always aim to settle cases as quickly as possible whilst working in our clients best interests but unfortunately some cases take longer than others.

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