KP Law Reviews 

378
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(378)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 claims sorted

Had 2 claims sorted regarding a data breach and pension related stuff. Both sorted satisfactorily and plenty of updates along the way. Would definitely use them again.

20 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback and for trusting KP Law with your claim. We’re pleased you were happy with the service you received and will share your comments with the team.
Kind regards,
KP Law

Rated 1 out of 5 stars

Can’t choose your enemies

Incredibly bad considering most of my claim was taken by KP Law- not much else to say is there - am sure they’re happy with their payday !!!

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Richard,

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with the amount you received following the conclusion of your claim.

If you would like to discuss your concerns or if there is anything we can clarify, please contact us at client.service@kpl.co.uk.

Rated 4 out of 5 stars

Transparent with all proceedings

Transparent with all proceedings, kept me informed, happy with the service provided

1 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for sharing your experience. We’re pleased you were satisfied with the support provided by our team.
Kind regards,
KP Law

Rated 5 out of 5 stars

I used KP Law for the first time for a large group data breach action.

I used KP Law for the first time for a data breach group compensation claim.
From outset to conclusion I was kept fully informed and received clear, regular updates throughout.
I would not hesitate to recommend them and would chose them in any future action.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to share your feedback. It's good to hear that you had a positive experience with KP Law and will pass your kind words on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Group claim

I was part of a group claim which was dealt with very professionally and promptly and I was very satisfied with the service and result.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We appreciate you taking the time to leave a review. Thank you for trusting KP Law, and we’re glad that we were able to achieve a positive outcome for you.
Kind regards,
KP Law

Rated 5 out of 5 stars

KP Law representated my claim

KP Law representated my claim. They provided regular updates. Very professional

10 February 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for sharing your experience. We’re pleased you were satisfied with the support provided by our team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Excellent service

Excellent service , kept updated throughout , would recommend

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We're glad you had a positive experience working with our team, thank you for trusting KP Law with your claim. Kind regards,
KP Law

Rated 4 out of 5 stars

The company took on my case with others…

The company took on my case with others re data breach. Keep me updated very easy to use forms.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for trusting KP Law with your claim. We’re pleased that we were able to secure a positive outcome for you and appreciate your feedback.
Kind regards,
KP Law

Rated 4 out of 5 stars

Kept up to date and was not put on hold…

Kept up to date and was not put on hold for long periods.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for sharing your experience. We’re pleased you were satisfied with the support provided by our team.
Kind regards,
KP Law

Rated 4 out of 5 stars

They did the business and won the case…

They did the business and won the case so no complaints, other than fees, but they’ve got to earn their money I suppose 😂

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We are glad to hear that you were pleased with your experience. Thank you for placing your trust in KP Law.
Kind regards,
KP Law

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, KP Law kept me informed at all times.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

It’s great to hear that you had a positive experience with KP Law. Thank you for taking the time to leave a review.
Kind regards,
KP Law

Rated 5 out of 5 stars

Great experience

For someone that has zero past experience in filing a claim, KP LAW made it very straight forward. Although it took a long time for the case to be settled, I was rewarded promptly once complete and the process was simple. I would be happy to use them again.

23 January 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to share your feedback. It's good to hear that you had a positive experience with KP Law and will pass your kind words on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Excellent company

Excellent company. Regular updates and paid as agreed. Would recommend.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We appreciate you taking the time to leave a review. Thank you for trusting KP Law, and we’re glad that we were able to achieve a positive outcome for you.
Kind regards,
KP Law

Rated 2 out of 5 stars

Not the greatest experience

Not the greatest experience. They have been used twice now for claims with my work. I didn’t want to use them but for over ruled. They only care about the money they earn themselves rather than the client experience. We won the case and received probably 20% of what we should have received. Whilst a huge proportion went to them. So we were the victims receiving a tiny amount of what we won while they earned the big money. I really would not
Use them again

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed with the amount you received following the conclusion of your claim.

Our cases are handled on a ‘no win, no fee’ basis, with all applicable fees explained in the agreement we have with our clients. However, we appreciate the concerns you have raised and would be happy to discuss them further.

If you would like to discuss your experience, please contact our team: client.service@kpl.co.uk

Rated 5 out of 5 stars

Very easy to deal with this company

Very easy to deal with this company, email requests straight forward. Give them the info and they do the rest.

Regularly kept updated with case and hearing and won compensation that I would have otherwise not got.

Can't fault the service they provide

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for sharing your experience. We’re pleased you were satisfied with the support provided by our team.
Kind regards,
KP Law

Rated 5 out of 5 stars

KP law kept me up to date throughout my…

KP law kept me up to date throughout my joint claim and kept the paperwork to a minimum. Very impressed and easy process to be a part of

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for trusting KP Law with your claim.
Kind regards,
KP Law

Rated 5 out of 5 stars

KP law have been outstanding in all…

KP law have been outstanding in all areas of my claim. They have kept me up to date with proceedings. They have been open and honest, no false promises. They have been very professional and persistent through a long and complicated process. Very dedicated throughout. Thank you.

8 May 2026
Unprompted review
KP Law logo

Reply from KP Law

We’re glad to hear that you had a positive experience with KP Law. Thank you for taking the time to leave your feedback, which we will be pleased to pass on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

I cannot recommend this firm highly…

I cannot recommend this firm highly enough. Throughout a complex class action suit, their team provided exceptional service and kept me thoroughly informed at every single stage. Despite the opposing counsel throwing up numerous legal hurdles, this firm consistently stood out by providing proactive updates immediately following every hearing. Their fee structure was entirely fair and industry-standard, and the payout process was seamless. I am completely satisfied and have zero complaints

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback and for trusting KP Law with your claim. We’re pleased you were happy with the service you received and will share your comments with the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

I registered as part of a large group…

I registered as part of a large group data breach. The process was easy, straightforward and was kept updated throughout (It was a long old drawn out case!)
When the case was finally resolved, I received my compensation swiftly and easily. Well done. Thank you.

1 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for sharing your positive feedback. We’re delighted that our team was able to support you and achieve a successful outcome for your claim.
Kind regards,
KP Law

Rated 5 out of 5 stars

It was good experience

It was good experience, was informed of every step and everything was explained clearly about each step

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We're glad you had a positive experience working with our team, thank you for trusting KP Law with your claim. Kind regards,
KP Law

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look