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KOI Footwear Reviews 

21,681
•
TrustScore 4 out of 5

4.2

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,063 reviews, reviewers had a great experience with this company. Customers frequently mention that the items feature unique designs, and orders arrive very quickly in beautifully presented packaging that enhances the overall unboxing experience. Reviewers also state that the footwear is comfortable to wear for various activities, and the overall purchasing process is smooth and easy to navigate. However, some people mentioned that their purchases were significantly delayed or never arrived, leaving them quite frustrated with the lack of timely updates and communication. Some reviewers were not happy with the overall quality of certain shoes, noting specific issues like flimsy straps, unexpected scuffs, or colors bleeding after the very first wear.

What people talk about most

Product

Clients share positive opinions on product, highlighting that shoes and boots are extremely comfortable,... See more

Quality

Reviewers mention positive feedback about quality, praising the beautiful craftsmanship and comfortable... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt dispatch and speedy arrival times.... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly among customers. While many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a sharp division in experiences. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more

Rated 4 out of 5 stars

Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more

Company replied

Rated 5 out of 5 stars

I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more

Rated 5 out of 5 stars

Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more

Company replied

Company details

  1. Shoe Store

Written by the company

KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.

Koi Footwear - Fashion Footwear

Written by the company

Independent British Brand
From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.

6 Month Manufacture Warranty

Direct purchases from KOI

All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help. Contact us at help@koifootwear.com

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(21,681)

1,056 reviews in the last 12 months

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Rated 1 out of 5 stars

Exchange for Defective Shoes impossible

They claim they have a warranty for faulty shoes and will send an exchange but trying to get an exchange sorted is a nightmare! The form to return is just the standard Royal Mail one so would just end up with a refund since you can’t indicate you want an exchange and would have to repurchase and pay shipping again for the shoes which is ridiculous honestly since they are defective. I ordered them only a few weeks ago and contacted about the faults as soon as I opened them and just get told to use the return process and “an exchange will be sorted” When asked how will they know I want an exchange when it’s just Royal Mails label generator I get ignored.

(My email for Trustpilot is different to my order email, before they claim I never contacted them. I have used WhatsApp to trying and sort this and the customer service rep is unhelpful)

3 August 2026
Unprompted review
Rated 4 out of 5 stars

Smooth delivery

shipping went smooth, good full tracking service
the shoes had a little grime on them though? like old or some black staining a little?

16 July 2026
Rated 1 out of 5 stars

Where are they?

Technically, this isn't about you, but about the shipping carrier: they’ve changed my delivery date twice, and now they won't even give me an estimated arrival time.
I can not tell you something about the shoes because I don't have them yet.

20 July 2026
Rated 1 out of 5 stars

Chaotic delivery

I have placed an order a week before I was in need of the shoes, I even paid extra money for fast delivery. I was waiting for my order to be sent out and it still wasn't even shipped yet on the day I normally needed them, while they told me in costumer service that the shoes would be sent out 2 days before he day I needed them. After that day the shoes still werent shipped so I asked for a refund and to this day I still have not received my refund while I politely asked for it on the 29th. This was my first ever purchase from them which i was so excited about because i've seen many people have amazing experiences so I was very confident about this.

22 July 2026

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