They offer great services with a good interest rate on balance, no minimum balance required. Cash back, cover, payment plans, extra cashback with scores of businesses all for little to no fees depend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Koho is the easiest way to get and use a credit card. You can use it virtually, pay bills, have automatic withdrawal when they require a credit card. There are so many ways that Koho can make your dig... See more
Company replied
I enjoy everything about my account with KOHO. The hope very soon KOHO will have a mobile cheque deposit option, so I can close my separate account at a bank that offers it. Also being able to ha... See more
Company replied
I had a hard time finding contact information and it would not let me live chat unless I logged in but it also wouldn't let me log in so there's that . Customer service was great they worked hard at f... See more
Company replied
Company details
- Non-Bank Financial Service
- Alternative Financial Service
- Financial Consultant
- Financial Institution
- Money Transfer Service
Written by the company
KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.
Contact info
601 West Broadway, Suite 400, V5Z 4C2, Vancouver, Canada
- trustpilot@koho.ca
- www.koho.ca
GET AHEAD. STAY THERE.
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is great overall no problems…
Everything is great overall no problems ever whatsoever ever
25 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Its very convenient to use
Its very convenient to use. Has great pay back options and saving options. easy to set up payments and direct deposit
22 May 2026
Reply from KOHO
Thank you for taking the time to share your experience! We're thrilled to hear that you're finding the app convenient and that the payment and savings features are working well for you.
Reply from KOHO
Thanks so much for the feedback! If there is anything with your KOHO account that you need clarity on, our support team will be more than happy to help! You can always reach us via the KOHO app/website (https://www.koho.ca/contact/) or via email at support@koho.ca.
Me have to keep replying for a over…
Me have to keep replying for a over draft when my credit is good
25 May 2026
Reply from KOHO
Thanks so much for the review. You can see the Cover amount you’re currently eligible for in-app. If you're eligible and choose to increase your Cover limit, the new limit will take effect right away and a new billing date will be assigned.
You provide a service that compared to…
You provide a service that compared to others is superior ( lower fees , easy to get support online , you offer a over draft , cover me options by the way that if I asked for that through my bank they would be still laughing and you guys offered it to me I didn’t ask ) just wish you offered small business loans
22 May 2026
Reply from KOHO
Thank you so much for this wonderful feedback! We truly appreciate you recognizing our commitment to providing lower fees, accessible support, and helpful overdraft protection. To ensure your request gets the attention it deserves, we encourage you to submit it through our "Feature Requests" section in the app. Here's how:
1. Tap your profile icon in the app
2. Go to "Feature Requests"
3. Search for your suggestion and give it an upvote if it’s already there
We appreciate your feedback!
Simple and effective
KOHO is really simple to use and has excellent benefits for low costs.
22 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Great service very helpful when needing…
Great service very helpful when needing a representative to answer questions or help with something highly recommend
25 May 2026
Reply from KOHO
Thank you for your kind words! We're so glad to hear that our team was able to assist you when you needed help. Providing excellent customer service is a top priority for us, and we appreciate you taking the time to share your positive experience.
Card on hold
The person who attend me was very helpful and knowledgeable. He solve my problem.
22 May 2026
Reply from KOHO
Thank you for your feedback! We're pleased to hear that our representative was able to help resolve your issue quickly. We pride ourselves on having a knowledgeable and helpful team.
Love KoHo it has been good to me
Love KoHo it has been good to me
Would be nicer if the coverage allowed to pay bills like other banks but it is ok
25 May 2026
Reply from KOHO
Thank you for the positive feedback! We're happy to hear that your experience with us has been good. To clarify, you can use your Cover balance to pay bills and subscription fees! You can always reach us via the KOHO app/website (https://www.koho.ca/contact/) or via email at support@koho.ca.
This card has given me control over my…
This card has given me control over my credit, that doesn't cost me anything.
22 May 2026
Reply from KOHO
Thank you for your feedback! We're so glad to hear that our card has helped you manage your credit without any fees!
Reply from KOHO
Thanks for bringing this to our attention, and we’re so sorry for any inconvenience that this may have caused. We take your account and fund security very seriously. Please note that you can always reach us via the KOHO app/website (https://www.koho.ca/contact/) or via email at support@koho.ca.
Helpful Credit Building
Good bank, good app, excellent savings and helpful credit building.
25 May 2026
Reply from KOHO
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app and finding value in our savings and credit building features.
Service delivered as promised
As always, you deliver on your promises. You offer esim when you travel, it works. You offer no transaction fees when you travel, it works. You don't have access to your phone when you travel to login, there is an alternative and it works. Do you think I can log on BMO when abroad? No you cannot unless you pay for Rogers roaming. KOHO is the only Canadian company that does what it is promises and you must understand how fantastic this.
One thing I will say, should you be able to up the data on the travel esim to 3-4gb, the world would be yours. For longer trips, this can make a hell of a different. Or offer us to buy more data but at a more reasonable prices. Kindly explore.
18 May 2026
Reply from KOHO
Thank you so much for your wonderful feedback. We're thrilled to hear that our travel features have made your international trips smoother and more convenient.
Great news regarding your data suggestion – you can actually add additional data to your eSIM when needed. We offer options to add 1GB, 3GB, 5GB, or 10GB to suit your travel requirements. This flexibility should help make those longer trips even more manageable.
Thank you again for taking the time to share your thoughts and for choosing KOHO.
The professional and fair way they…
The professional and fair way they treat me. They treat me like a person not a number.
21 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Reply from KOHO
Thanks so much for the review!
They always provide me good…
They always provide me good information about things I ask and also a very easy app to navigate. I am happy with my experience so far.
24 May 2026
Reply from KOHO
Thank you for your kind words. We're glad to hear that our team has been helpful in answering your questions and that you're finding the app easy to use. Your positive feedback means a lot to us, and we're here whenever you need assistance.
Very good experience every time I am on…
Very good experience every time I am on the site everything I figured out is doing well easy highly recommended
21 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Reply from KOHO
We're so happy to hear this!
Reply from KOHO
We're so honored, thanks so much for the review!
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