KnifeCenter Reviews 

951
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the wide range of available products, detailed item descriptions, and the exceptionally responsive customer support team that is always ready to help. People also mention that orders ship quickly and securely, making the overall purchasing process smooth and satisfying. However, some customers also noted frustrating delivery delays, slow shipping times, and a lack of proper tracking updates on certain orders. A few reviewers experienced significant problems when shipments were lost, backordered, or held up due to missing items. These individuals felt disappointed by the lack of proactive support when dealing with shipping complications.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection, sharp blades, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the top-notch support and helpful... See more

Service

Reviewers highlight positive aspects of service, praising associates who work diligently and resolve requests... See more

Order

Customers consistently note positive experiences with order processes, highlighting great prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are sharply divided regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more

Company replied

Rated 4 out of 5 stars

a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the... See more

Company replied

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more


Company details

  1. Knife Store
  2. also in
  3. Cutlery Store

Written by the company

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(951)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best knife dealer online…

The absolutely best knife dealer online I have ever bot high quality knife from. Very professional staff answering emails always within a few hours, always answering detailed technical questions about manufacture and quality of High and knives. They ship immediately within 24 hours after payment, and they pack the parcel flawlessly. I highly recommend this online Store to anyone interested in high quality EDC and Tactical knives

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Quick Resolution

Had an issue with USPS leaving my package in limbo at a major hub, after receiving a “sorry not my problem” response from the local post office and no luck filing a complaint online I emailed KnifeCenter asking if they could help. Received a prompt response, they reached out to their rep at USPS and had it on my doorstep in short order. Raych was professional and friendly and resolution was quick and satisfactory. This is how customer service is done l.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

It was really easy getting what I…

It was really easy getting what I wanted and shipping was very quick as well. I did have an issue with a knife but the issue was sorted out very swiftly. I emailed the team and how a response back the same day and was offered a replacement as well as a prepaid label to ship the knife in question back. Overall great customer service and professional business procedure.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Best Store and Service

I have been buying knives from this store for a long time, I am very pleased with the fast delivery and the points accumulation program. A couple of days ago I encountered a product problem that was solved very quickly and efficiently, I don’t remember when someone else solved a problem so quickly. I highly recommend this online store, I assure you you will not be disappointed..

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service makes the difference.

Any shop can provide good products and pricing. What makes for a GREAT experience is the service provided when needed. Knife Center customer service (thank you, Heather!) went above and beyond when I needed help with a small order that was lost by USPS. I got nothing from USPS, while Knife Center gave me fast, courteous, attentive, service. I very highly recommend Knife Center.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

I asked Knife Center to check my order…

I asked Knife Center to check my order for blade centering and fit and finish, since I've had some quality issues with Case in the past. My new Sod Buster arrived yesterday and it was obvious that it had been given a thorough once over, oiled and maybe even sharpened; the overall fit and finish are excellent. It's not an expensive knife, but they still took the time to make sure everything was right. That was very important to me.

This is truly exceptional customer service, and will go a long way to ensuring my loyalty to your company.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

The best knife buying experience

Between the youtube channel, and the customer service (rarely have snags, but when those do occur, they always take care of it in a friendly, professional manner), I really don't buy knives anywhere else. Less of a price issue, and more of an overall experience (though their prices are always in-line with competitors in my experience)

1 September 2023
Unprompted review
Rated 4 out of 5 stars

I wish it was easier to see how many…

I wish it was easier to see how many points I have accrued. And I wish it was easy to add to order.
Maybe I just don’t know where to look

17 August 2023
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Thanks for taking the time to review. Your current point balance can be seen in our main knifeREWARDS page when logged in and be able to redeem points for KnifeCenter Gift Cards. Once redeemed, you'll be able to apply the gift card at checkout. Hope this helps! Feel free to reach with any questions.

https://www.knifecenter.com/kc_new/index-loy.html?page=loyalty-account

Rated 5 out of 5 stars

The Knife Center is THE most !…

The Knife Center is THE most responsive and comprehensive company with whom I have ever dealt, either in person or online. They have the closest to complete inventory and the best customer service of any company I have dealt with on line. I have recommended them to many of my friends and will continue to do so.

10 August 2023
Unprompted review
Rated 3 out of 5 stars

I tried to use 10 doller rewards and…

I tried to use 10 doller rewards and would not work. What do we do about that?

10 August 2023
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Hi Randy. I'm sorry to hear about the issue you're experiencing with our rewards program. Once you've redeemed your $10 rewards gift card, simply copy and paste in the gift card number and security code in the Payment Method section of our checkout page. This will reduce your total by $10 and the balance would be charged to your credit card you've entered. Feel free to reach out with any questions!

Rated 5 out of 5 stars

Love my new Civivi

I have bought a few knives from Knife Centre and have found the service outstanding. Shipping is very fast. I live in New Zealand and my items always arrive very quickly.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experiences purchasing Knive's from Knife Center

I have been buying knives for a long time. I had a lot of hits and misses who I purchased from. Knife Center has been excellent. Fast, Reputable. Amazing YouTube channel. They have an excellent return policy and stand behind everything they sell. I have now focused all my purchases on them unless it is something they do not carry, which is rare, So Thank You, knife center, for making EDC's collecting fun and easy and giving me a piece of mind that you are there if something is not correct. G. Marchand.

16 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look