Klook Travel Reviews 

Easy to process and navigate

Easy to use, competitive prices, instant confirmations, and everything worked as booked. Great value and a hassle-free way to book attractions and transport. Would happily use Klook again.

I’ve always loved how convenient Klook makes traveling. Always have, always will.

All good for the booking

Very good value on hotel rooms for 5 star if you find a good sale price at the time you're looking. Klook is highly competitive on pricing.

None of my international credit cards worked for booking. as a traveller, what am i supposed to use? not acceptable!

Amazing yes yes

Ok fast service booking

i failed to make the payment in the official website of Disney. You made it happen for my fisrt solo trip to Japan :)

Very useful

Good service

Ease of use and information is very clear.

★★★★★☆☆☆☆☆ (1 star)

Title: Four Months, 22 Customer Service Representatives, and Still No Refund

I rarely write negative reviews, but after four months of trying to resolve a refund with Klook, I feel other customers should know what my experience has been.

I requested a refund on March 17, 2026. Since then, my case has been passed from one customer service representative to another. To date, 22 different representatives have responded to my case.

One representative, Aina, appeared to understand the issue and was making progress, which gave me hope that my case would finally be resolved. Unfortunately, before anything was completed, my case was transferred to another representative, then another, and then another. Each time, it felt like I was starting over like the movie "Groundhog Day."

The core issue has never been complicated.

I initiated a chargeback through my credit card company. Later, I withdrew the chargeback when I got my vouchers from Klook, and my credit card company reversed the temporary credit by posting a "REBILL – KLOOK TRAVEL TECH" for $372.30. Unfortunately, Klook then voided my vouchers, but my bank would not reopen the case. As a result, I ultimately paid Klook.

I have repeatedly explained this sequence of events to Klook and even provided a copy of my credit card statement showing the REBILL – KLOOK TRAVEL TECH transaction.

Despite this documentation, Klook continues to tell me that my chargeback was resolved in my favor while completely overlooking the fact that the chargeback was later withdrawn and the amount was rebilled to my account.

Throughout this process, I have asked one simple question:

If Klook believes I have already been refunded, please provide proof showing where and when that refund was issued.

Instead of answering that question, I continue to receive responses that describe the original chargeback but do not address the later rebill that I have documented.

The most disappointing part has not only been the delay but also the complete lack of continuity and accountability. No one appears to take ownership of the case from start to finish.

After more than 70 emails exchanged with Klook customer support and interactions with 22 different representatives, I have made every effort to resolve this matter directly with Klook before writing this review. Unfortunately, after four months, 22 customer service representatives, and countless emails, I still do not have my refund or a satisfactory explanation of why the rebill shown on my credit card statement has been ignored.

I believe this issue could have been resolved months ago with a single phone conversation but Klook offers no U.S. telephone support, leaving customers to resolve complex billing issues entirely through email (or chat).

If Klook reviews the evidence I have already provided, resolves this matter, or provides a clear explanation supported by documentation, I will gladly update this review to reflect that outcome.

Great, easy and cheap