The service is good until you want to leave them. The go up with the arranged price because you are no longer extending the contract. Furthermore, it is a gigantic task to find a contact email. Glad I... See more
Company replied
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See what reviewers are saying
Good prices, support is reachable not instantly, but Callbavk service work well. First setup of accessing Online Portal did not work, untill Hotline called back abd unlocked something. If Portal re... See more
The stability of costs. Unlike most companies you have not raised costs under the disguise of inflation. And your customer service is good. One negative point though is when you message me that my GB'... See more
Best mobile provider ever, I highly recommend it! + you can have everything grouped in the mobile app 📲 ( onvoices, track data usage, calls, sms, roaming ... ) + great customer service who sp... See more
Company details
Information provided by various external sources
Im Onlineshop von klarmobil.de sind Smartphones, Tablets und das passende Zubehör zu finden. Dazu gibt es Flat-Tarife im D-Netz und Telefónica-Netz. Handyhüllen, Ladegeräte und Kopfhörer gehören ebenfalls zum Sortiment. Klarmobil.de bietet somit ein Komplett-Paket im Discount-Bereich für den digitalen Alltag. Im 'MIC-Portal', dem hauseigenen Blog, werden auf eine ganz eigene Art und Weise Extremtests durchgeführt – in weiteren Themenbereichen geht es um die neusten Smartphones, die aufregendsten Gadgets und coolsten Apps/Games. Als Komplettanbieter im Mobilfunk-Discount-Bereich steht neben dem Service der günstigste und beste Preis im Vordergrund. Per Hotline oder über die Kanäle Facebook und Twitter werden Kunden persönlich beraten. Die klarmobil GmbH wurde 2005 gegründet und ist ein Tochterunternehmen und Teil der Markenwelt der freenet Group.
Contact info
Hollerstraße 126, 24782, Büdelsdorf, Germany
- +49 (0)40 34 8585 300
- www.klarmobil.de
4.0
Great
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Avoid Klamobile.de in any case
Avoid Klamobile.de in any case. They just gave me a call for a contract. I asked them to send me the contract to read and sign. Nonetheless, they sent me a sim card without any other documents. The sim card was sent back to them in time with cancellation request. But they charge me every month and state that I have a contract with them. Moreover, it is not easy to reach them over phone. There seems to be only a desk in the background since you need to wait for a long time to get a reply.
18 December 2021
Unprompted review
Reply from klarmobil.de
Hello behnam nikouee,
it is a shame that your customer experience was not optimal. Far be it from us to upset you. We aim to always advise our customers fairly and transparently on all issues relating to mobile life. If your request is still open, please contact our support colleagues. They will be happy to support you with your request at: www.klarmobil.de/service/kontakt/. Thank you, your klarmobil.de team.
Super cool 👍👍👍👍👍👍
12 December 2021
Unprompted review
Bought a prepaid card from klarmobil…
Bought a prepaid card from klarmobil and have not been able to activate it for a week because of constant technical problems. Absolutely useless!
9 December 2021
Unprompted review
Reply from klarmobil.de
Hello Dilara Wegner,
it's a shame that your customer experience wasn't optimal. We want each of our customers to be satisfied with us. Our support colleagues will be happy to assist you with your request at: www.klarmobil.de/service/kontakt/. Thank you, your klarmobil.de team
Worst Experience! Got a used phone with pre installed malware
I preordered a Google Pixel 6 Pro with klarmobile.de and they sent me a used phone instead of a new one. The phone had malware’s and some company advertisement crap pre installed on it. When I order a new phone, I expect it to be new and sealed from the company. FYI marketing team, if need more info write me. I can provide you with photos.
6 November 2021
Unprompted review
Reply from klarmobil.de
Hello Jon,
unfortunately we cannot understand that from here. If your concern is still open, please do not hesitate to contact our support colleagues Thank you very much. Thank you, your klarmobil.de team
Perfect super
2 November 2021
Unprompted review
So far the impression I'm getting for…
So far the impression I'm getting for Klarmobil is simply great. All digital, simple and transparent and ace support team!
26 October 2021
Unprompted review
Be very careful changing contracts with…
Be very careful changing contracts with klarmobil I just lost my business line for 5 days of hell and up to 1000€ in calls lost - I didn’t think this was even possible or legal in this day and age. They are even now charging me for the replacement SIM cards. My first one got lost in the post, 2nd was the wrong one and the third worked and now they don’t speak to me anymore and I have to chase them for the replacement card fees back! Until now they were good but this was one of the worst experiences of my life with regard to business loss and no effort made to correct it quickly. I’m extremely angry especially now to have to chase them for the fees
23 October 2021
Unprompted review
Reply from klarmobil.de
Hallo Charles Wright, leider können wir das von hieraus so nicht nachvollziehen. Sofern Ihr Anliegen noch offen ist, unterstützen Sie gern die Kollegen vom Support bitte senden Sie den Kollegen eine WhatsApp mit Ihren Daten und Ihrem Anliegen oder einen kurzen Hinweis. Vielen Dank Vielen Dank Ihr klamorbil.de Team
The worst supplier in Germany
The worst supplier in Germany. Nothing is working, no app to follow consuption, mediocre customer service, making you hold 45 minutes with Dieter Bohlen, a joke....
Don't waist your team, seek a professional provider...
30 September 2021
Unprompted review
Reply from klarmobil.de
Sorry to hear that you are not satisfied with our customer service. We are working hard to improve it. If you still need help with your request, please feel free to contact us at: :www.klarmobil.de/service/kontakt/. Thank you very much
Most reliable source for a student who…
Most reliable source for a student who was very new to a country like Germany. I trust the brand because of the feedback.
18 September 2021
Unprompted review
Service and Customer is awful
Simply my sim cart with them not working and they do not know what to do.
Simply even they do not respond the call, and after 20/30 minutes the call will be dropped, or they will answer after 15 minutes, but they have no Idea what to do or if they can fix the problem, every time they said wait for few days, and next person even does not know why.
Worst customer support ever.
11 September 2021
Unprompted review
Super Service
30 August 2021
Unprompted review
Thank you Klarmobiel.Keep the trust as…
Thank you Klarmobiel.Keep the trust as always.
25 August 2021
Unprompted review
Pain in the ass to get out of their contracts
I have been forced to pay several months of service after telling them that I left Germany. They told me if I had not left I would have had to pay over a year beyond the service I needed. They told me they had to charge three months beyond their acceptance of my proof that I had left the country. Germany and its contracts at its worst!
11 August 2021
Unprompted review
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