KillPing causing disconnects for FF:XIV I've tried the free trials for about 5 different game tunneling vpn services. They all reduced the ping by about the same, the only real differences were pri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried out the service, I didn’t have any luck with it because I received worse ping, I couldn’t access my steam games either and kept getting errors.. I send them a message telling them my situation... See more
Do not buy. It made my ping worse in game. Zero response to several emails and they are unreachable or unavailable via any other method. Totally unacceptable and do not fall for the 15 day money b... See more
Absolutely no customer service. They are never online on their chat system. They claim to have a 15-day money back guarantee, but they never ever respond to any request. It's been 24 days since my... See more
Company details
Information provided by various external sources
Kill Ping is an online gaming application which reduces high ping and packet loss eliminating lag. Kill Ping is a fix for LoL lag, WoW lag, Dota 2 lag, CS:GO lag, Overwatch lag, Battleborn lag and Doom 4 lag etc.
Contact info
Hong Kong
- www.killping.com
Great product and delivery
Products are as shown in store. Timely delivery, great quality. Definitely worth the money.
Good quality product and customer …
Good quality product and customer service is awesome. There was a minor shipping problem with my order but customer service handled promptly and professionally
Customer service is neat, but...
No complaints when it comes to the customer service, Mateen was an absolute doll to talk to very polite, and always well articulated.
The real problem comes to the products, and the amount of time it took for them to arrive.
I bought both my orders at the same time, a Roadhog Hook, and two bracelets. I wrote to the customer service about a size change and was informed the hook I ordered was out of stock, but I could get the metal one. Fine with me.
The hook arrives after a month, and looks like the image, but seems to have scratches and indents, even though the packaging looked just fine.
The bracelets both arrived well about three months after order date. Now, I'm a patient man, but when the only good thing I have to say about bracelets is "The rope is nice" we've got a problem.
The images of Junkrat and Roadhog look like they've been printed from a cheap printer, and unfortunately, there's dirt in the resin in both of them. The rope is closed off weird on both bracelets, and despite ordering an 18 cm long bracelet, after measuring with the lock I've found it's around 20-24 cm long instead.
Severely disappointed, and definitely not shopping there again. The only reason it's raised to two stars is the customer service.
Great customer service!
Even I can not yet profit from the services from Kill Ping (just realized that after I've signed up for a 2 Year subscription) my experience with the customer service was amazing. My subscription got canceled immediately without any problems (but after clarifying the exact situation for me and clarifying if there are any other options). So I really look forward for the moment when Kill Ping will have their service expanded to PS4 and / or specific Routers. Thank you!
Great customer service
I didn't get an order confirmation which worried me a little but when I emailed them I got a really quick response and the item was with me in just a couple of weeks, really good quality too.
Got my product at a good timing and was …
Got my product at a good timing and was good it was a little big but other wise amazing
Amazing service by marteen Khan
Amazing service by marteen Khan and others
I had a really bad experience with the killing server but now glad it's back to normal and this customer support is amazing
Thank you guys
Totally blown away by the customer …
Totally blown away by the customer service from Kill Ping. Above and beyond are words that come to mind. The product was great but the customer service has been second to none. Thank you
I am very impressed by this company
I am very impressed by this company. My item was delivered around the time frame they said it would be. It was in great condition upon arrival. Customer service was amazing. I just hope they improve the timing with which the customer service responds to queries and also to give out a better tracking system (because I had to contact customer service to find out about tracking due to it randomly stopping tracking on their native site).
best company
stay like that forever thank you for the best quality product
This site is great to find all the …
This site is great to find all the overwatch fandom you need and for a pretty cheap price along with the best customer service I have experience in a while
Awesome customer service
Awesome customer service! Hope they stay like that for the rest of the life of the company.
10/10 customer support
10/10 customer support, they will help you as much as they can to solve your problem.... and trust mine was not an easy problem but they got it done.
I loved the customer service
I loved the customer service and the bracelet arrived and was in great condition. The only problem I had was I never got an email letting me know my order shipped and I could track it. I had to email the company to get that info. Other than that everything was great. Very friendly and prompt customer service. The best I have ever received from a company. I will definitely be ordering from them again
They were very helpful with any issues …
They were very helpful with any issues and the product was really awesome. Fully content.
Thanks, Mateen!
Given the reviews, I believe Mateen is the only Custer service rep for this company. Keep up the great work, and they should soon be able to hire you some help!
Best Customer Service 😍
I ordered two bracelets from Kill Ping, both were great quality and arrived when they said they would! I had issues with my tracking number when I ordered though, and had to email customer support, normally I would prefer to call, but as they didn't have a number listed I had to email. Mateen was so quick to check into my issues and get it resolved, though, that I didn't mind at all! They also followed through with me all the way up until I received my package! I wish I had this experience with every company! ❤️❤️
Great service
Great service, every received item is the expected quality! The deals are really nice, the only downside are the arrival times, but that's to be expected. Costumer service responsive and helpful
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








