Kiikio Reviews 

421
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique style of the products, often noting items look exactly as pictured and are well-made. Many appreciate the excellent customer service, describing it as responsive, helpful, and quick to resolve issues or provide updates. People often receive compliments on their comfortable and well-fitting purchases. However, some customers noted significant delivery delays, with orders taking much longer than expected or failing to arrive. A few others felt certain products did not match online descriptions or images, citing cheap quality. Additionally, a small group experienced issues with customer service regarding refunds or order communication.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the detailed design, comfort, and... See more

Quality

People report positive experiences with quality, with many customers praising the amazing quality of clothing... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising fast and smooth... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

421 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(421)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first time ordering from them

Customer service actually responded when there was a problem, compensation was given for said problem, sizing was right, fabric quality was good and although there was a slight delay with shipping, the way it they handled it was exceptional, 5/5 experience

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the clothes that I ordered

Love the clothes that I ordered, I was anxious when I got no notification for tracking yet but their customer support was able to easily give me the tracking info. The pants are good quality and feel great to wear 10/10 I would buy from this company again!

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Kiikio is a really good brand

Kiikio is a really good brand, shipping is a little long (bought stuff in Feb and still haven’t gotten everything, it’s may), but that’s my fault, customer service is really helpful, and are open to taking no matter what, will definitely use this brand in the future!

Thanks! :)

11 February 2026
Unprompted review
Rated 1 out of 5 stars

The company does not use a reliable…

The company does not use a reliable delivery service

The first "delivery attempt" was a complete lie. It said it was a successful delivery with a photo with a background that didn't match anything on my property so I have no idea where they put the parcel to take a photo of it

Contradicting this, a live chat agents said that it was left with a neighbor which couldn't have been true considering they actually sent it the next day themselves and another agent sent so now I look like an idiot going around all my neighbors houses telling them one of them must have it because the courier said so

This wouldn't have gotten resolved without me following it up myself, dread to think of all the orders lost because people didn't know to reach about about the awful delivery service

Complete shitshow all round from their delivery partner, I don't need that kind of stress in my life

23 April 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear about your experience and truly apologize for the inconvenience and frustration caused. We completely understand how upsetting this situation must have been, especially with the conflicting delivery information provided.

To help resolve this for you, we kindly ask that you contact our customer support team directly so we can review your case in detail and arrange appropriate compensation for you.

Best regards,
KIIKIO

Rated 2 out of 5 stars

Bad Quality

I like the style of their clothing but I bought two jackets and a pair of pants for the winter time which took a long time to ship which I kind of understand since it’s overseas shipping but, I expected the jackets to at the very least hold through the winter. The zippers broke off of both the fleece lined vintage work jacket and the faux fur lined coat. I had a lot of trouble even keeping the zippers on track. The fleece lined vintage work jacket has terrible stitching and has torn multiple times, the pockets and a big tear under the arm which I had to repair myself. The pants were the only thing that has held up so far.

1 January 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear about your experience with the items you received, and we truly apologize for the inconvenience caused.

Please don’t worry—we would like to assist you with this issue. Kindly contact our customer service team with your order details and photos of the affected items, and we will arrange an appropriate after-sales solution for you as soon as possible.

We appreciate your understanding and the opportunity to make this right for you.

Thank you for your support.

Best regards,
KIIKIO.

Rated 1 out of 5 stars

they stole designs off of personsoul…

they stole designs off of personsoul and if you reverse search their items you can clearly see that they arent a legitimate clothing brand

27 March 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We did not steal any designs. As an international clothing company, we not only create our own original designs but also collaborate with various designer brands. The brand you mentioned, PersonSoul, is one of our official partners. We are always committed to bringing great designs to a wider audience.

KIIKIO

Rated 1 out of 5 stars

dropshippers

i searched some of their clothing up on google and low and behold i see taobao and alibaba. not only do they show only a part of their clothing (for instance only writing 60%) but the prices are also extremely overpriced. for example the Vintage Zipper Faux Fur Hoodie. it is on alibaba only 60 euros for 30 pieces but on this website it is 72 dollars (around 70 euros). or the Graffiti Spiked Chunky Platform Sneakers which is on taobao only 7 dollars but here they are 153 dollars. do not buy from these people. they are unoriginal and try to rip you off.

20 March 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for your message. We appreciate you comparing us to Alibaba—they are a massive international company and definitely a benchmark we aspire to.

However, we’d like to kindly clarify: the price you mentioned—60 euros for 30 jackets on Alibaba—doesn’t reflect the actual costs involved in producing and shipping clothing. Considering the product cost and expensive international shipping fees, such a price simply isn’t feasible. After all, Alibaba isn’t a charity, and a price of 2 euros per jacket simply doesn’t exist in today’s market.

Thank you again for your feedback.

KIIKIO

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