Kiikio Reviews 

421
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique style of the products, often noting items look exactly as pictured and are well-made. Many appreciate the excellent customer service, describing it as responsive, helpful, and quick to resolve issues or provide updates. People often receive compliments on their comfortable and well-fitting purchases. However, some customers noted significant delivery delays, with orders taking much longer than expected or failing to arrive. A few others felt certain products did not match online descriptions or images, citing cheap quality. Additionally, a small group experienced issues with customer service regarding refunds or order communication.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the detailed design, comfort, and... See more

Quality

People report positive experiences with quality, with many customers praising the amazing quality of clothing... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising fast and smooth... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

421 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(421)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It's dropshipping

It's dropshipping, take a screenshot of the clothes you are interested in and use Google lenses, you'll find them cheaper

27 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Hello,

We would like to clarify that we are not a dropshipping store. We work directly with our own partnered factory and handle production and quality control ourselves before shipping.

Because of this, our products are not sourced from third-party retail listings, and we do not operate as a reseller of other stores’ items.

If you have any questions about materials, sizing, or production, we’re happy to help.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Been more than 3 months and nothing 🙄😤

It’s been more than 3 months since I ordered two hats and they never came in, I’m still waiting for them but i don’t know if I will be getting WHAT I PAID FOR anytime soon. 👎

24 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the long wait and understand your frustration.

The hats you purchased are pre-sale items, and the current estimated shipping time is early June. We are very sorry that the delay has been much longer than expected.

Please rest assured that your order has not been forgotten. If you prefer not to wait any longer, you can contact our customer service team and we will help arrange a refund for you.

Thank you for your patience and understanding, and we truly apologize again for the inconvenience caused.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Lost €86 for nothing

Lost €86 for nothing. Terrible customer support.

I bought a pair of pants, checked their size chart carefully and still they were bigger than expectation. 10cm difference is huge, I measured.

Customer support is not very responsive, at first they suggested me to re-buy new ones and would offer me "factory price" (like €20 less). When I asked about returning option, they sent me long documentation which is mainly about dumping responsibilities to buyers (I will have to pay tariff, shipping fee, any additional costs..)

It's frustrating to wait for their reply whenever you ask something.

23 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.

Regarding the sizing issue, our size chart is measured manually and slight differences may occur, but we understand that the fit you received was not what you expected. We sincerely apologize for the frustration this caused.

We also apologize if our previous replies and return policy explanation made you feel unsupported. Our intention was only to explain the international return process clearly, not to shift responsibility to you.

We value every customer’s experience and we are still willing to help find a reasonable solution for you. Please contact us again with your order information and measurements, and we will do our best to assist you further.

Thank you for your feedback and understanding.

Best regards,
KIIKIO

Rated 5 out of 5 stars

10/10 everything

10/10 amazing clothes, good quality in each piece and they dont take too long to arrive. Also amazing customer service they usually get back to you within 48 hours and 99% of the time will solve the issue youre having

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Great quality

Great quality - quick responses and really helpful when needed
Multiple orders made all quick responses
They just need to work on the speed of shipments 🚚 please

5 May 2026
Unprompted review
Rated 5 out of 5 stars

don't hesitate and buy with kiikio!

kiikio has items really trendy unique and original i had to buy this combat edgy pants! i also had cool glasses as a gift! you can see the quality is very good. you can trust the site it's legit, the shipping takes a few days and with the app shopify you can follow everything right in time. what i love a lot is their customer service, i recently had an issue with an item and they replied really fast and proposed for free to send me a new item! no need for me to send back anyhting or spend money on shipping they took everything in charge! i appreciate a brand being efficient and comprehensive it's really rare nowadays so let's support this brand!

29 April 2026
Unprompted review

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