Kent Reliance Reviews 

I submitted an ISA transfer Form to Kent which they received on 10 February, however they called me on 11 February to say it had been refused by my previous provider, I called them and was informed that there was a minor error on the form. I called Kent back and explained the error and the agent said it would be rectified and resubmitted.
Despite much corresondence the correct form was not submitted and approved until 13 March - but I have yet to understand why.
The manager I complained to on 16 March tried to take the credit for expediting the transfer but it had already been initiated on 13 March.
Throughout the process there was so much misinformation.
If I hadn't already transferred in a separate ISA from a different bank I would have certainly cancelled this transfer.

Ease of applying and setting up of the account online. And excellent communication each time I make a deposit into my new savings account, with confirmation via text and email.

Easy to navigate. Good savings interest rate.

Very professional excellent service friendly and knowledgeable people.

Opened an Easy Access Saver in November 2025 and I have made withdrawals to my nominated account every week or so, as required.

With KR's old systems, these withdrawals would reach my nominated account the next day; after updating their systems, they are now completed within a few minutes which is a welcome improvement.

On Friday 6th March 2026 I submitted a withdrawal request as usual which debited my savings account yet failed to appear in my nominated account. I checked again in an hour, then the next day but it still hadn't arrived.

I am aware that KR currently have scheduled maintenance and always avoid these times. The above transfer was requested outside these times.

I sent KR a secure message and received a generic "we've passed it onto the relevant team" message. I needed this money to buy essentials at the weekend and was therefore unable to do so.

I sent a follow-up message on Monday 9th March and this time received a response asking me to call them to provide additional information. Like what? You already have everything you need to investigate/resolve this!

I had no choice but to phone them and explain this AGAIN to an agent. He did explain that there were issues with some payments and a team was manually processing them but couldn't tell me when mine would be resolved.

Then, as I was about to ask a final question, he stopped responding and the line went dead.

KR - it is IMPERATIVE that when I request access to MY MONEY from an Easy Access account (note the irony), I am able to access it.

If this happens again, I shall close the account and go elsewhere.

Wanted to move ISA account to a better rate but they changed it to a none ISA . When I discovered it they told me that is what I was asking for.
Why can't cant they admit that they got it wrong.

Will take it to the Ombudsman to find out about it

Good interest rates, and the new updated web site is much better than before, very very quick accepting funds with quick notification of receipt. Nice innovation sending notice of impending interest payment for monthly interest.

Kent Reliance put Missed Payment markers on my credit report without telling me that they were doing so, for 5 months. I only found out that was happening by accident. Had I been told, I could have resolved the situation and when I did find out I resolved the matter Immediately. I am now left with a marked credit report.

The experience l had was welcoming friendly and informative. Thank you to both ladies dealing with our questions and the assistance given to make our transaction satisfactory. Well done.

Excellent customer service in branch and call centre always explain everything take responsibility and really care about your concern best customer care by far

Opening a savers account was easy and uncomplicated. Website was easy to navigate.

Used Kent a number of times now. Straightforward and easy to deal with. Good product offer. Will use them again.

The re mortgage rates and set up fees are too high

Their staff in branch were knowledgeable and helpful resolving my issues.

It's easy to set up an account and a good idea to have a single, nominated account for all transactions. Simple to withdraw or deposit money and excellent security.

Ask customers if they want to change to a new issue savings rate rather than keeping it quiet

Clear communication and at each stage of moving money. Statements issued monthly. Flexible system allows a savings account to be converted to a joint account. Good interest rates.

The website was easy to use, and the process was straightforward. I chose Kent as the rate of interest was good. I am happy with my choice. Previously I had tried another lender and the process was a nightmare. Kent keep me informed and are so far a pleasure to be with.