Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more
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Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more
Company replied
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more
Company replied
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more
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Company details
Written by the company
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Contact info
United Kingdom
- www.kellystorage.co.uk
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Replied to 66% of negative reviews
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Very nice people,
Very nice people,, helpful and friendly! Barry and Oscar

Reply from Kelly's Storage
What a superb experience
What can I say. Ben M, Nathan, Joe, and Calam, packed and stored our flat contents to-day. They are the hardest, most polite, considerate team we have ever come across. They are a superb asset to Kelly’s Nothing was too much trouble for them.

Reply from Kelly's Storage
Barry was really helpful with our pods…
Barry was really helpful with our pods and any questions and queries, great service thank you very much!!

Reply from Kelly's Storage
Great moving experience
The guys Nick and Mike were hard workers and were brilliant in getting all the furniture into 2 storage containers. They took good care of the furniture and wrapped in blankets. I would recommend them wholeheartedly.

Reply from Kelly's Storage
Thank you - great experience 🙂
Kelly's collected, stored for 3 months, and then redelivered mum's furniture. Nick, Phil and Ian even erected the bed and furniture on re-delivery this morning which was not expected but very welcomed.
The company are always quick to respond to queries and gave regular updates regarding the status of my booking, collection and redelivery. We have every confidence in this company and would use again or recommend in a heartbeat. Thank you! 🌺

Reply from Kelly's Storage
Barry and Alan were great
Barry and Alan were great!
Both were really helpful with collecting multiple boxes for us and helping us lift heavy items. Great customer service all round and nice to get given some water on a hot day!

Reply from Kelly's Storage
Great service
Great service. Brilliant and helpful delivery driver. Thanks Nick. Would highly recommend

Reply from Kelly's Storage
Great guys
Great guys - thought the move out went well but the move in was even better! Would recommend.

Reply from Kelly's Storage
Easy
Both the pick up and drop off were very easy. The staff (Nick, and Mike and Jeff) were super helpful. The service in general is really handy

Reply from Kelly's Storage
Friendly and efficient
Mike and Phil were very helpful when it came to packing all my items for my move. They loaded everything into the containers in a secure fashion. They were friendly and efficient and it took just over two hours to complete everything. I highly recommend using Kelly's for your storage and moving needs.

Reply from Kelly's Storage
Would recommend
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Would recommend Kelly’s! The guys who picked everything up (I don’t have their names unfortunately) from my quiet tricky second floor flat were also fantastic!

Reply from Kelly's Storage
Moving back day with Nick & Gill
Nick and Gill did a great job moving us out of temp storage. Prompt and courteous and no fuss. Reassembled the furniture for us and placed it exactly where we wanted it. Great job fellas. And thankyou!

Reply from Kelly's Storage
Fantastic, helpful and efficient team
So thankful we used Kelly's for moving home! The communication was great in the run-up. Barry and Paul were here for two days and were absolutely brilliant! Efficient, friendly, and incredibly helpful. They worked non-stop and checked in with us every step of the way, giving advice and recommendations where needed. At what can be a stressful and chaotic time, they were calm and methodical. Big thanks for the hard work and hope to see you on the other side!

Reply from Kelly's Storage
Fast and friendly service!
Finally got round to thinking about our storage and organised to get our stuff back. Quick response to arrange a date and good updates on email, text and phone to arrange and confirm. Day of delivery very smooth - got a call from Nick and his right hand man to say they were 10 mins away and also that they were able to help offload even though we hadn’t booked that service. Parked up and we got it all out and in within a few minutes, including a bulky mattress.
Friendly, slick service - can’t fault it! Thanks
Matt, Surbiton

Reply from Kelly's Storage
Nick and Mike were brilliant!
Nick and Mike were brilliant!! Thank you so much for making our move so easy!

Reply from Kelly's Storage
Mick and Mike were excellent
Mick and Mike were excellent! Quick, polite, accurate. Best experience ever!

Reply from Kelly's Storage
Brilliant team from Kelly’s came to my…
Brilliant team from Kelly’s came to my property this morning to take my furniture and items into storage. Very considerate and thoughtful, great service and advice. Third time using this company and can highly recommend.

Reply from Kelly's Storage
Mike and Mus were amazing I have used…
Mike and Mus were amazing I have used lots of removal companies and these guys were the best no fuss no questioning how much to be moved. They were so polite on the hottest day of the year or must have been really hard for them that did not make a fuss about parking or accessibility just got on with it they were so gracious when I offer some simple sustenance highly recommend them and the team at head office Oliver was so helpful communicative and accommodating

Reply from Kelly's Storage
Kelly’s is amazing
Kelly’s is amazing. Everyone from the sales staff (Chris, in particular) who provided helpful insights into options and ways to prepare to Mike and Ryan who came to pick up my stuff and made sure it was organised and stored safely were great. Would recommend!!

Reply from Kelly's Storage
Great service
Nick and his team Josh, Phil, Mike and Geoff were very professional, friendly and efficient. They completed an office move for us over the course of 2 days. They did an amazing job, would highly recommend! Thank you guys!

Reply from Kelly's Storage
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