Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more
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Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more
Company replied
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more
Company replied
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more
Company replied
Company details
Written by the company
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Contact info
United Kingdom
- www.kellystorage.co.uk
4.4
Excellent
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Josh and Connor were absolutely brilliant helping my mum move into her new flat.
Josh and Connor were absolutely brilliant helping my mum move into her new flat.
Very polite and efficient. They couldn't have done more. Thank you so much!
26 August 2023
Unprompted review
Reply from Kelly's Storage
We're so glad we could help with your Mum's move, Lou. Thank you and best wishes from The Kelly's Team.
Great efficient team Nick and his team called prior arrival
Nick and his teammate called prior arrival. They are efficient and friendly. Great experience and highly recommend them. 5 stars plus. ( I have another 35sf unit that I might meet them again in Sept )
24 August 2023
Unprompted review
Reply from Kelly's Storage
That's great to hear, we are so pleased you had a great service! You know where we are if you do end up needing us again! Best wishes, The Kelly's Team
Nick and Moss were great
Nick and Moss were great. Provided and excellent service and were both very friendly.
24 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you for taking the time to leave us a 5* review and thank you for using Kelly's Storage. Best wishes.
Excellent service!
We had the best service today from Nick and Moss , arrived first thing as promised and provided us with excellent service.
24 August 2023
Unprompted review
Reply from Kelly's Storage
Great to hear, Jodie! Thanks so much for using Kelly's Storage. Best wishes.
Efficient service and very good…
Efficient service and very good communication. Very conscientious about making sure everything was removed. Great job by Barry and his team.
21 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you for using Kelly's and for leaving a great 5* review! Best wishes.
5 star help
Nick was lovely and so helpful! My move was swift and quick with no hassles at all. :) def a good choice!
18 August 2023
Unprompted review
Reply from Kelly's Storage
We're so glad the team were helpful and we could be part of your move. Best wishes, the Kelly's Team.
Reply from Kelly's Storage
Great to hear! Thank you Tony.
Nick from Kelly's gave exceptional…
Nick from Kelly's gave exceptional customer care. Phoned early to advise an approximate delivery time and helped carry our large heavy items into the house. Unpacking was speedily done. Huge thankyou!
17 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you for using Kelly's Storage and for taking the time to leave us a review! Best wishes.
Nick & Moss A* service! 🦸♂️ 🦸♂️
Nick & Moss were my knights in shining armour! I was feeling very overwhelmed before they arrived at the amount of packing to be done but they made it so easy, going above and beyond dismantling and reassembling furniture. They put me at ease, friendly and professional. I felt very assured that all my belongings were in good hands. I am eternally grateful!
15 August 2023
Unprompted review
Reply from Kelly's Storage
We're so glad the team made everything smooth and easy for you, Becky! If you need us again, you know where we are. Best wishes, the Kelly's Team.
Many thanks to Nick and his team
Nick, Jeff and Alfie were amazing, not phased by the challenge, quick to get going and knew what they were doing: the packing and loading ran like clockwork. Went above and beyond!
16 August 2023
Unprompted review
Reply from Kelly's Storage
Great to hear the team did a brilliant job! Thank you so much for using Kelly's! Best wishes.
Absolutely fantastic service today from…
Absolutely fantastic service today from Barry and Ian, was a tough job and did everything with a smile. So happy with the service and would highly recommend them. Thank you!
16 August 2023
Unprompted review
Reply from Kelly's Storage
We're so glad you were happy with our service, Sam! If you need us again, you know where we are. Best wishes, the Kelly's Team.
Exceptional Moving Experience with Nick and Aaron from Kelly's Storage
I had the pleasure of working with Nick and Aaron from Kelly's Storage Gilford branch during my recent move into a new flat, and I couldn't be more impressed with their exceptional service. From the moment they arrived, their friendly demeanor put me at ease. They handled all my belongings with the utmost care, ensuring that everything was unloaded in perfect condition. Their professionalism, efficiency, and attention to detail were truly commendable. Nick and Aaron went above and beyond to make the moving process smooth and stress-free. I'm incredibly grateful for their hard work and dedication. I highly recommend their services to anyone in need of a seamless and reliable moving experience. Thank you, Nick and Aaron, for your outstanding assistance!
12 August 2023
Unprompted review
Reply from Kelly's Storage
We're so pleased we could be part of your move and that Nick and Aaron went above and beyond! If you need us again, you know where we are! Best wishes, the Kelly's Team.
I’ve had the best experience using…
I’ve had the best experience using Kelly’s Storage. From collecting my stuff and making everything so efficient and stress free, being able to access my pod and the redelivery of my items.
The same person that collected had redelivered, they helped me massively and were extremely polite. I had wanted an item to go to a second address, it hadn’t fit into my car and they helped to bring it for me.
Couldn’t thank them enough for everything, if I need storage again I would definitely use Kelly’s and suggest them to anyone in need of storage!
11 August 2023
Unprompted review
Reply from Kelly's Storage
We're so pleased the team did a brilliant job! Thank you for using Kelly's Storage and we'll see you again in the future (if you need us). Best wishes, The Kelly's Team.
Quick and efficient
The service was quick and incredibly efficient, Nick was great and knew exactly what he was doing!
8 August 2023
Unprompted review
Reply from Kelly's Storage
Great to hear that Nick was great! Thank you for using Kelly's Storage! Best wishes.
Barry and Miss delivered my stored…
Barry and Miss delivered my stored goods. They were very helpful and made the delivery experience a pleasure. Thank you!
11 August 2023
Unprompted review
Reply from Kelly's Storage
Great to hear that the team were great! Thank you for using Kelly's! Best wishes.
Nick and Alfie were very helpful
Nick and Alfie were very helpful. Extremely efficient and polite. They went out of the way to help us place everything where we wanted. Would definitely use again.
11 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you so much for taking the time to leave us a 5* review and for using Kelly's! We're so glad we could help. Best wishes, The Kelly's Team
Wow! What an amazing company !Just packed up my house into Kelly’s…
Just packed up my house into Kelly’s storage and after 20 years was feeling a little overwhelmed at the prospect.
Then superstars Barry Ollie and Mos turned up and nothing was too much trouble. They took the greatest care with my possessions and went over and above. I was amazed how much they managed to pack into the containers as I was convinced there would be a lot left over. We got the lot in and that was such a relief !
10/10 highly recommend Kellys their customer service was spot on and they had an amazing team packers. I know now I’m in safe hands for the re delivery
Can’t thank them enough
10 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you so much for your brilliant review, Jacqui! We are so pleased that the team were able to help make everything smooth and easy for you. If you need us again, you know where we are. Best wishes, The Kelly's Team
Speedy, helpful and affordable service
Ollie, Josh & team were super helpful in getting our storage sorted. They were super helpful onsite and careful with our belongings. Was very nice to get updates from them on the whole process and pictures of our final items packed away safely in storage.
31 July 2023
Unprompted review
Reply from Kelly's Storage
Thank you for taking the time to leave a great review for Ollie, Josh and the team! If you need us again, you know where we are! Best wishes, the Kelly's Team.
Barry and Nick were excellent
Barry and Nick were courteous and efficient. I will use Kelly’s storage again - they employ great people
9 August 2023
Unprompted review
Reply from Kelly's Storage
Thank you so much for your great review! See you again in the future! Best wishes, The Kelly's Team
Barry was very helpful when we were…
Barry was very helpful when we were loading our container advising us how to load it and the weight limits
9 August 2023
Unprompted review
Reply from Kelly's Storage
Great to hear that Barry was very helpful, Elizabeth! Thank you for letting us know! Best wishes, the Kelly's Team.
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