While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional field engineers for being exceptionally polite, friendly, and highly knowledgeable while diagnosing and successfully resolving difficult broadband connection issues. Many people deeply appreciate the detailed, clear explanations provided, alongside the exceptionally clean, efficient, and tidy work carried out during their home installations. However, some customers also noted frustrating issues with property damage, such as interior walls, exterior render, or fixtures being accidentally broken during equipment installations. A few reviewers were additionally dissatisfied with missed appointments, delayed schedules, and poor communication when trying to resolve operational problems with customer support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that engineers are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians provide prompt, efficient, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely between individuals.... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers appreciated proactive phone calls... See more

Location

Customers consistently note ambiguous experiences with location, mentioning specific addresses and areas like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more

Rated 5 out of 5 stars

The engineer arrived on time and was very polite and helpful. He checked multiple things to ensure he found the cause of the problem with our broadband and explained clearly what was wrong and what h... See more

Rated 5 out of 5 stars

Hossain was absolutely brilliant!! He explained that I had old phone terminals that were still connected and slowing down the speed of my broadband connection. He disconnected all old sockets h... See more

Rated 5 out of 5 stars

Our engineer Liam Roberts, installed our new broadband connection professionally and efficiently. He also set up our new broadband hub and explained the hub to us and made sure we were able to conn... See more


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Contractor

Written by the company

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

940 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(940)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jayson was very methodical in finding…

Jayson was very methodical in finding the fault and explained everything to me
So its a 5star from me
He explained it could be router as its 8 years old and should be replaced if problem continues

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Really good service from Brandon

Really good service from Brandon. System and problem well explained and got to the root of a long running equipment issue with our very slow broadband.
Nice manner too which made the visit all the more positive.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more impressed with the…

I couldn’t be more impressed with the service I received today. The broadband engineer, Abdul Odushoga was punctual, professional, and incredibly knowledgeable. He quickly identified the issue and clearly explained what needed to be done, making everything easy to understand.

The work was carried out efficiently and to a very high standard. He made sure the connection was fully tested and running perfectly before leaving, and he even took the time to answer all of my questions.

Friendly, respectful, and thorough from start to finish — a real credit to the company. Thank you for restoring my broadband so quickly and smoothly!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

WiFi connection…

I had a problem with my WiFi connection 2 days after reporting the fault, Engineers were sent out. The engineer Brandon couldn’t have been any more helpful. He advised what he thought the fault was . Then explained how he’d fixed the fault. I couldn’t be at home the whole time of the visit. But I was kept up to date throughout Brandon being there.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. The engineer Charlie Shoesmith identified the problem quickly to a connection box on the telegraph pole. Replaced box, and ran tests. All up and running. Thank you for a speedy resolution.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Review of Kelly Group visit

The engineer, Normunds who visited today was brilliant. Bang on time and very patient when explaining to me the problems with our connection and what was needed to sort this. He was also able to deal with the awkward location of our master socket and hub (in two different loft hatches!) without any problems or complaints!

23 February 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look