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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional field engineers for being exceptionally polite, friendly, and highly knowledgeable while diagnosing and successfully resolving difficult broadband connection issues. Many people deeply appreciate the detailed, clear explanations provided, alongside the exceptionally clean, efficient, and tidy work carried out during their home installations. However, some customers also noted frustrating issues with property damage, such as interior walls, exterior render, or fixtures being accidentally broken during equipment installations. A few reviewers were additionally dissatisfied with missed appointments, delayed schedules, and poor communication when trying to resolve operational problems with customer support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that engineers are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians provide prompt, efficient, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely between individuals.... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers appreciated proactive phone calls... See more

Location

Customers consistently note ambiguous experiences with location, mentioning specific addresses and areas like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more

Rated 5 out of 5 stars

The engineer arrived on time and was very polite and helpful. He checked multiple things to ensure he found the cause of the problem with our broadband and explained clearly what was wrong and what h... See more

Rated 5 out of 5 stars

Hossain was absolutely brilliant!! He explained that I had old phone terminals that were still connected and slowing down the speed of my broadband connection. He disconnected all old sockets h... See more

Rated 5 out of 5 stars

Our engineer Liam Roberts, installed our new broadband connection professionally and efficiently. He also set up our new broadband hub and explained the hub to us and made sure we were able to conn... See more


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Contractor

Written by the company

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

940 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.5

All reviews

(940)

363 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hossain was incredible

Hossain was incredible. The best engineer I have ever encountered. Clear communication, understanding a tricky situation and working very effectively. A credit to your company.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

(I’d like to leave a review for Liam Roberts, Outreach Engineer at the Kelly Group)
After reporting a fault with Vodafone yesterday, I was advised that an engineer would attend on Friday. I therefore wasn’t expecting such a quick response, so I was very pleasantly surprised when Liam arrived today to resolve the issue. Liam was professional, courteous, and efficient. He quickly identified and fixed the fault, making the whole process smooth and stress-free. It’s refreshing to receive such prompt and high-quality service.

Thank you, Liam, for the excellent support — it’s very much appreciated.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

jayson was very polite respectful and…

jayson was very polite respectful and professional , he did everything to find the faults and fixed them in a timely manner. he also made sure everything was working correctly before leaving and made sure everything was put back in place and left everything tidy

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Had a young guy (Brendon Lee) come over…

Had a young guy (Brendon Lee) come over to check out a fault, firstly he went out of his way to accommodate my timings due to my work commitments which would have upset his work schedule for the day, and secondly he was professional and meticulous in what he did by way of fault finding and then resolving the problem: a credit to his company for sure. Thank you.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was polite and knowledgeable

Charlie was polite and knowledgeable. He check again the internal connection then walked the the length of the line from the junction to our home. He found some points of degradation and fixed them. All now works just fine and the performance is back where it should be.

Great job.

23 February 2026
Unprompted review

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