Katieloxton Reviews 

Beautiful products and excellent quality. I had a query about one of the products that I ordered and the customer service that I received was personal and second to none. I would not hesitate in recommending Katie Loxton and will be purchasing directly from them again in the future.

I have purchased 2 wristlet bags from Katie Loxton and both have come apart at the seems which have totally disintegrated- used once for the first one and got the second out of the bag today to use on holiday and that’s disintegrated too - is this a manufacturing issue? Shockingly made and very disappointed

My Katie Loxton experience was 100%. Fantastic.

Lovely bags, have ordered and kept a few in the past, but terrible customer service. I had to return an order of 3 bags as colours came up different from the website, all sent back unused in all the original packing as received so no reason not to refund. Had authorisation for the refund approved by KL as well. Only received a partial refund for one bag. I have emailed now 4 times showing all paperwork proof of postage and Royal Mail tracking for their own pre- paid label tracking received in by them, but no response after 3 weeks and no one to speak to in customer service and main business number has a computer generated answerphone. Have now put in PayPal hands to investigate and made a claim

I have ordered from Katie Loxton a few times now and love all of there products the price is soooooo reasonable but the quality is still fantastic. Yesterday I ordered two pairs of sunglasses to come today as another company had sent me the wrong pair before my holiday they have come first thing this morning and are beautiful and packaged beautifully for such a great price. Thank you so much will continue to order.

I was reluctant to buy a bag after reading the reviews but I’m so glad I did, I got a back pack for my laptop and it’s the perfect size, really lovely material and good quality. I also really struggled to find a nice backpack that fits a laptop in so this was a great find.

Made a purchases on 21st March 2022 and opted for the delivery of 3-5 days. My confirmation email arrived as said to expect it on 25/3/22 which was great. I waited in and did not receive my purchase so thought id wait incase it came on the Saturday. Nothing arrived. I called up and spoke to a lovely lady who apologised and said that for some reason the purchase had not been picked and that she would do it that day (mon 28th) and that it would arrive the next day- tues 29th on an express delivery. It is now 31st march, I have not had any shipping confirmation which I was told I would receive and no parcel still. These were both gifts for mothers day and a birthday which have now passed, I emailed a complaint to which I was told they posted the purses but it’s the courier that they need to speak to, furthermore I am now unable to get in touch with customer services to ask for an update/cancel the order as it is no longer relevant. VERY annoyed and will never purchase again, shame as I love their stuff!

I love the brand but shame about the service this time round. I purchased a weekend bag from Katie Loxton but the tag was not sent with it, to which I was told that I would be sent out one with the initials. This did not happen, I was just sent out the tag with no initials, only to be told it was a mistake on their part to say it would have the initials… my husband also purchased a weekend bag for me, this did not come with the tag or the shoulder strap. The tag has since been sent out but the shoulder strap has still not been sent

Paid for 2 items to be personalised but only one was. Too much hassle for me to repackage and send back they did refund personalisation money. Poor customer service and attitude! Their error but they expected me to repackage and send package back! Goodwill gesture would have been more acceptable as product under £10! Not about the value but the experience - there is a lot of competition out there!

Bought the grey collar and lead for my cockapoo Teddy ! It’s gorgeous and super quality for the price an absolute bargain.the packaging was great and very posh ( obviously for Teddy 😂) love the shop so will be buying again

Fantastic! Lovely product, super quick delivery and the gift wrap made was a special touch. Thanks very much!

Ordered a personalised hold-all after checking reviews and seeing products online. Product came quicker than advised and appears to be of good quality, I like the attention to detail. Tracking and efficient service. I would buy from them again and recommend on my experience so far. Fairly impressed for a company I had not yet heard of or used before. Nice looking product. Can verify the long term
Quality once I use it. In a lovely personalised gift bag. Good attention to detail is a plus !

Nice bag paid for initials to be on the bag. It came without them on. Too big of parcel to send back to much hassle. Very disappointing because that was part of the charm. Only refunded £4.99 for it

Fantastic, speedy service. Ordered 2 pouches in the sale, both with initials to be added. The quality was superb and the packaging was beautiful with a personal gift card for my niece. So happy with them I have just placed another order today

Signed up for notification when product back in stock, never received that and placed order when happened to see it was available. Days later get an email cancelling order as no stock.
Avoid.

I ordered a bag that came in completely squished due to the way the bag was packaged (no stuffing inside the bag and too many air bags lining the box). I received really really good customer service from representative named Brittany H who helped me file a damage claim and return. I don’t think I would try to purchase from them again as I bought the bag on sale after seeing it in a Facebook ad and in my opinion what I received wasn’t worth the full retail price. But the customer service was indeed phenomenally better than I could have expected based off of the other reviews I read here before deciding to try my luck anyway.

Absolutely brilliant customer service and the bag itself is lovely! I bought the weekend bag as a hospital bag as I am due my second baby any time. I ordered it on standard delivery but when it didn’t arrive on time I was concerned so called them. They answered immediately and looked into it to see there was an issue with Royal Mail. They immediately put an order in for another one and then put it on next day delivery with another courier. I have lots of handbags that I’ve spend a lot of money on and I would say the quality of this one is on a par! Highly recommend!

Disappointed & Overrated
Very disappointed with the quality and overrated for what essential is a very plain product. Dressed up in packaging to try and give it more legs than its actually got - all fur coat and no ....... Don't see what all the fuss is about sadly my daughter's choice not mine.

Lovely bag, bought a Christmas. After 6 months the strap is coming apart at the edges, only used a few times.
Customer service don’t bother to reply.
The bag is beautiful but very short life of 6-7 uses only. Terrible customer service.

I just received my first Katie Loxton bag as a gift from my son and I was not disappointed 😍
Absolutely beautiful bag in gorgeous packaging. Also super quick delivery. Overall top marks on quality and service. Will definitely buy from here again. 💖