Kaplan International Languages Reviews 

3,799
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the teachers for being patient, helpful, and creating a fun, interactive learning environment that makes studying very effective. People also love the central school locations, noting they are close to major tourist attractions and surrounded by beautiful, friendly cities where everyone feels welcome. Some reviewers were not happy with certain accommodation arrangements, delayed schedules, and slow bureaucratic processes during the initial enrollment. A few customers also noted minor problems with class organization, such as unexpected schedule changes and frequent teacher substitutions during the week.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that teachers and support teams are very kind... See more

User experience

Consumers find user_experience to be positive, highlighting an amazing journey where they met wonderful... See more

Location

People report positive experiences with location, highlighting schools situated in beautiful buildings across... See more

Service

Clients share positive opinions on service, noting that the staff is extremely friendly and supportive.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team and teachers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more

Rated 5 out of 5 stars

It has been a pleasure attending Kaplan Liverpool. Sadly my journey has ended, but I know that in Liverpool I left a lot of myself and earned much from other people. The school is great the professo... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,799)

334 reviews in the last 12 months

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Rated 3 out of 5 stars

A great time in Boston but…

I had a great experience here in Boston in general. I really like this city, this is really quiet and peaceful. I would recommend it.
At the school, the teachers were so nice to us. The activities were fun and interesting, but sometimes it was a little bit boring, because the classmates weren’t responsive. They were using their phones during class, and even I’m « only » 21 years old, I’m not the « phone generation » so it was disappointing.
But try it for your own experience !

7 May 2026
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Manson, thank you for sharing your feedback about your experience at Kaplan Boston! We're delighted to hear that you enjoyed the city and found our teachers welcoming and supportive.

We appreciate your positive comments about our activities being fun and interesting. We have policies in place to minimize distractions and encourage active participation during lessons.

Your feedback about students being unresponsive and using their phones will be shared with our academic team so we can reinforce these standards and ensure a more focused, interactive classroom atmosphere for all students.

We're glad that despite this challenge, you still had a good overall experience and would recommend learning at Kaplan.

Thank you for taking the time to share both the positive aspects and areas for improvement.

Best regards,
- Kaplan Team

Rated 5 out of 5 stars

My experience with Kaplan was very positive

My experience with Kaplan was very positive. My teacher Stephanie was supportive and helpful with students. I especially appreciated the interactive class , which helped me build a confidence and improve my my understanding of difficult topics. I would highly recommend Kaplan to anyone looking for a reliable and effective program.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I have signed and paid deposit for the…

I have signed and paid deposit for the French courses in Nice, France this summer. And even bought the plane tickets.
Having really bad experience with your office in Bogota - educational adviser Daniel Ardila: 1) didn't show up for our schedule web meeting; 2) sending me email on Spanish with instructions, and I don't speak Spanish - I have impression he is totally unprofessional or mocking on me; 3) previously, was communicating with their representative who made a lot of grammar errors, do they speak English at all if they are dealing with USA customers? 4) they don't have any rep in USA, 5) they are not giving exact deadline or steps to do next, they referring you to Student Portal which is unclear and not prompt by itself. Etc,, - they giving impression being unprofessional or fake/fraudulent or maybe both. At this moment I am questioning are they legit or know, feels like I am dealing with scammers or fraudsters.

6 May 2026
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Leonid, thank you for bringing your concerns to our attention. We want to address the issues you've raised and provide clarity regarding your enrollment process.

Kaplan International Languages is a well-established, legitimate educational institution with decades of experience operating language programs across multiple countries. Your payment and booking are secure with us.

Regarding the missed meeting on May 7th, your admissions advisor attempted to contact you by phone and email to reschedule for the following day. We understand this was inconvenient, though we did make efforts to reconnect with you promptly.

Our admissions team operates from our Bogotá office to efficiently serve clients across the Americas. All team members are proficient in English and trained to support international students throughout the enrollment process. While we don't have a physical office in the USA, this is a common operational structure for international education providers and does not affect the quality or legitimacy of our services.

The Student Portal is designed to provide comprehensive information and track your enrollment progress. If you found it unclear, we're happy to provide direct guidance and walk you through the next steps.

We'd welcome the opportunity to address any remaining questions you have and ensure your confidence moving forward. Please feel free to contact us directly.

Best regards

Rated 5 out of 5 stars

Its very nice

I had a great experience at Kaplan. The teachers were friendly and really helped me improve my English, especially my speaking skills. The classes were engaging and well organized, and I met people from all over the world. It was a very positive and motivating environment. I definitely recommend this school!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

The worst academic experience ever

This is my first one-star review ever done for any product or services. I am not sure if those who attend KAPLAN's training program receive furhter instructions on how to take the exam or not. But if you are only following the website instructions, you are in for a BIG SURPRISE! After spending many hours on reading the website instructions, going through all pre-exam checks one by one and then taking the exam, all you get in return is an INVALID ATTEMPT along with a couple of made-up reasons that where nowhere to find in the website instructions in the first place. Although this exam is cheaper than most but due to misinformation, you end up paying its fee for a couple of times. So, in practice you pay more or less the same as you would have paid for taking more popular English tests. Hence, if you would like to stay away from spending lots of your money, time and effort on an english exam, you definitely can find better and more efficient alternatives

25 April 2026
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Hojat, we understand how disheartening it must be to have your exam attempt marked as invalid, however, we'd like to clarify that the Kaplan English Test and its administration are separate from Kaplan International Languages' language training programs. The exam system, instructions, technical requirements, and support are managed independently by them.

We recommend contacting the Kaplan Test Prep support team directly. They will be best positioned to review your case, explain what occurred, and explore potential resolutions.

We appreciate you sharing your experience, and we hope the testing team can address your concerns appropriately.

Regards,
Kaplan International Languages

Rated 5 out of 5 stars

I had an amazing experience at the…

I had an amazing experience at the Kaplan school in Liverpool, where I spent two weeks. The teachers are very professional, and the student support team is incredibly helpful. There’s a great variety of activities both in and outside the school, which made the whole experience even more enjoyable. My English improved significantly in just two weeks, and I feel much more confident now. I would highly recommend this school!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Our experience at Kaplan in Bath took…

Our experience at Kaplan in Bath took place from 01/03/2026-07/03/2026. The school catered to our needs from the first to the last moments of our stay. Furthermore, the students found the lessons interesting and captivating which included a diversity of activities.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with Kaplan, which was simply magnificent and outstanding. The quality of the courses is excellent, and the teachers are, overall, highly qualified and dedicated. (With the exception of one teacher whose teaching style is quite particular and who does not always adapt her lessons to the level of the class.)
Beyond the classes, it has undoubtedly been one of the best human experiences of my life. You meet people from all over the world, all united by the same goal: learning English. You build strong and lasting connections, and Kaplan greatly contributes to creating this international, supportive, and motivating environment.
I completed three weeks of intensive courses, and the experience was so enriching that I am coming back for three months to further improve my English.
Thank you, Kaplan, for this exceptional adventure!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Unexpectedly gorgeous

I really appreciated this experience because it gave me a lot of self-confidence, as it was the first time I'd been alone away from home for a long period. The school was like a second home where I was able to meet lots of new friends from all over the world while learning English.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Dear Team

Working as a Senior Account Executive at Kaplan International Languages, in Barcelona, has been an incredibly rewarding experience. I had the pleasure of collaborating closely with both the European Sales Manager and the Global Sales Manager—two exceptionally knowledgeable and inspiring professionals. Learning from them was a privilege, and their guidance played a key role in helping me consistently achieve my monthly targets.

I was also supported by a fantastic team whose dedication and positive energy made every challenge easier to overcome. The combination of strong leadership, teamwork, and a motivating environment made my time at Kaplan truly outstanding.

I’m grateful for the growth, the results, and the people who made this journey so special.

11 February 2026
Unprompted review

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