Kafene Reviews 

537
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are eager to assist and accommodate various situations. Many people appreciate the easy and stress-free user experience, highlighting the quick credit approval and smooth application process for obtaining products. However, some customers noted concerns regarding payment terms and transparency, reporting unexpected higher costs or unclear account balances. A few reviewers also expressed dissatisfaction with the bi-weekly payment frequency, preferring monthly options, and encountered problems with auto-drafts after making large early payments.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reviewers appreciating the easy and affordable... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fast service they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experienc... See more

Rated 5 out of 5 stars

Miss Rosa is a very good salesperson. We always love going shopping with her. And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move... See more


Company details

  1. Alternative Financial Service

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.2

Great

TrustScore 4 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(537)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

100% would give 0 stars if possible

100% would give 0 stars if possible. This company TAKES YOUR MONEY, with no sympathy or true communication of how their system works. They did not specify a timeframe and now I had to pay OVER $1500 MORE than the requested amount. I DO NOT RECOMMEND THIS COMPANY. THEY TAKE YOUR MONEY.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Daniel is AWSOME

Daniel is AWSOME! He really knows his job and has a great attitude. I will always go to you store again when I need something.
Thank you,
Darlene

25 September 2025
Unprompted review
Rated 1 out of 5 stars

This company needs to be shut down soon…

This company needs to be shut down soon as possible. All they do is call call after I made a payment and they wanted me to give more I gave 150.00 dollars and that wasn’t enough. Last week I paid off another account that I had with they cause it had to be paid off before my 100 day was up ,that means it had to be paid off before September 27th or I had to pay 3500.00 dollars. I feel like they wanted to set me up . They crying about a payment that’s due with my new account when they see I owe 250 on my other account and that needed to paid ASAP!!!! I was not worried about my new account that new account gonna get paid when I’m done paying for my old account because I don’t have it like that to give y’all 35 more hundred. So y’all assholes can kick rocks so I sent them 150 today on a new account and they’re not even satisfied with that and talking about reporting me to the collection. I don’t care nothing about a collection collection gonna be here when I’m dead and gone that ain’t gonna stop my life as long as I’m here. I owe y’all 2000 on his new account and that has to be paid off before October 24 if it’s not paid off by October 24 then they wanna charge me 6000 so I’m gonna make sure it’s paid off by the 24th so y’all gonna wait Lisa gave y’all something today. Y’all act like that’s y’all paycheck going to your pocket when you get money from me. I would never deal with this company again. Only dealt with y’all twice this is it. I’m done I just keep dealing with Snap. Snap. Don’t even do you like this y’all act like y’all desperate

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Miss Rosa and the delivery people

Miss Rosa
is a very good salesperson. We always love going shopping with her.
And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move it and replace the door. They are excellent workers.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Better Business bureau should shut this place down

This company is an absolute joke. I do not understand how it has a four-star rating. If you go to the better Business bureau they have a one-star rating. They have their employees going on here putting on reviews. They will take your money. They will charge you triple the amount and will not work with you at all. I advise staying away from this company at all cost.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

Consumer Warning About Kafene

They send constant payment reminders but give no notice about the 120-day early payoff deadline that saves you money. This feels predatory — trapping customers into paying far more than expected.
In my opinion, this is not transparent or customer-focused — it is designed to trap people into higher payments.
Be cautious!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Kafene is the worst company for customer service

I never had an account with this company or will I ever have an account with this company. I have never requested information from this company nor will I ever ever do anything with his company. They call me every day 2 3 4 times a day. I would never work with the company that has zero responsibility for customer service. This company in my opinion is the world's worst. I'm 99% sure they are fraud. If they weren't they wouldn't keep calling me every every day this company should go out of business and bankrupt. I have filed nearly 16 complaints with the FTC. I hope they get sued into Oblivion

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Xclusive Wheels & Tires

The company provided great customer service, ordered all parts direct fit for my vehicle. Explained the terms of my warranty and payments thoroughly. Nice, clean shop and etc.

11 August 2025
Unprompted review

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