Jysk Reviews 

The costomer scervice is bad but some of them are nice and friendly because i went to go buy a chair and i asked one lady for help and she was just walking around and she wasnt even helping someone else and she was just ignoring me at saying idk fid it ur self

Rude, no customer service

Purchased $400 patio chairs as a gift to family. It was embarrassing when my family put the chairs together. Chairs were so small that sister's knees touched her chest. I took it back for exchange to buy something better. Met with Act store manager who lied and introduced herself as the manager. She refused to return it states that it was a final sale. No one indicated this to me upon purchasing the items. She was rude unwelcoming and cold. When I asked what am I suppose to do with it. She said your problem put it in the garbage. She left and didn't care. I called the head office they were redeculously uncooperative said that they have no control over the store manager decision.
Northside 131 st and 137 Ave location is the worst service ever especially that acting manager rude unfriendly and talks like she owns the world.
Get with it lady Learn how to interact with customers before you work with public. West end location is the best do not deal with northside due to that incompetence lazy rude female acting manager.

I had a very worst experience with JYSK customer service at store and online, I was accompanying my family friend who brought sofa from JYSK and wanted to return due to poor quality. Initially they asked us to get the sofa agreed over email and assured full amount will be refunded, once we reached the story changes and informed us we will reduce 20% from the actual amount and later on they communicate in Swedish and store manager refuses to even take back the product. They knew we can’t speak Swedish but they kept on speaking on Swedish being rude on us, They changed their statements, made us wait for 2 hours, while others also looked, really trying to embarrass their customer.

I had the worst experience with Jysk, we bought a soffa which was really bad and their customer service offered 700 krona and we said we dont want this, would return and they offered full refund after 2 MONTHS FOLLOWUP. But when i went to the store with my small Car, I could only take one soffa the customer representive said they can not pay all amount but will pay 20% less to which we said that the customer serivce said it will be full refund, but anyways i asked if i should put the first soffa inside but they said they will do it so i left near the door and went on to get the second soffa, now the nightmare started, when i got the second soffa they made us wait for 2 hours and the customer representitive said they will not return any money and got us on phone iwth store manager who was the rudest person ever and declined it completely, so i left the second soffa there while the first one was taken inside. After 6 days now when we complained to customer service, the store guys called us saying the soffas were left outside and are now stolen. This is the first complaint ever we have raised in our life.

Bought an item in the Drogheda store, missing parts. Nobody answering phone and now need to go to Drogheda (I'm in Dublin) again to return it cause the store will need to order the missing part and then organise it. Customer Service email takes days to respond and its all copy and paste stuff and no effort to do anything about it. Clearly there are issues. I'd be afraid to ever buy anything more than €5 here again.

Maybe I was the lucky one but the Jysk Customer Service was a great experience for me. I made an order with the home delivery option but on the agreed day only 1 box out of 3 got delivered. I contacted the CS guys via WhatsApp, received apology, promise of the new delivery on the next business day and refund of the delivery cost. Of course would love to have my order on the agreed day (this was important to me so was quite upset when got this delivery issue) but things can happen on the way and the Customer Service was top :) Regards!

I wish I had checked the reviews before shopping at this store. I will never go back to them. Poor customer service!! I bought a couch which didn’t fit into my apartment. Less than 24 hours I returned it. First they couldn’t get hold of the manager and finally they decided to give me 580 dollars credit!!! Now, I got a bed and a mattress that I don’t even like! I am a single mother who works hard to make a living and they so easily don’t accept their good after 24 hours! Their reason was that the return should be in original packaging!
Please avoid them at all costs! Or it will cost you!

Not quite convinced but I'm not unsatisfied either.

I don’t usually leave feedback on stores or complain about them, but for JYSK I will make an exception. If any of you are thinking of purchasing anything from them I would strongly recommend avoiding at all costs.
Zero interest in customer service, and what’s worse, zero interest in actually delivering what you pay for. 8 weeks on and I have still not received a product I paid for, and to add salt to the wound, when it arrived in their Youghal store, they informed me so we travelled down, and upon arrival they had sold my item to somebody else!! Even though I had already paid for it!
Since then I have had to chase and chase and chase with no resolution. Absolute disgrace!!!
Please avoid them at all costs! Or it will cost you!

Never received product so I just cancelled after 3.5 weeks waiting. This company has terrible customer service and delivery service. I was told my order was shipped 3 weeks ago via email and that is would be with a delivery company called Dennison. The wait is not what is the main problem but the fact that I have received no communication at all from Dennison. The company said they do not provide a tracker number and they don't provide a date. How can you operate like this? I emailed twice and got no reply at all from Jysk( I understand these are busy and difficult times, but some sort of acknowledgement would be nice). I eventually was able to cancel using online chat (when it was finally working). This is such a shame I had to cancel as I was looking to buy more products, but the lack of communication and updates has ruined it for me.

*Just to add an update - I received my full refund a couple days after I cancelled my order.
* In case people don't know, when you order online all products come from Denmark even if they are available in Dublin Depots!!

I rushed into buying a mattress from them only to have it delivered badly stained from the warehouse!! After a failure to reach customer service and no response from the store where I bought the mattress I am taking the liberty of paying again for transport to return the mattress!! Horrendously bad customer service and apathetic staff!! Will never shop there again

I purchased a large patio umbrella last year and it lasted a season. I purchased another umbrella this summer and it broke in 3 months. I was told by the store manager you are not able ti get replacement parts, you have to buy a whole new unit.
I have several umbrellas from Lowes and Canadian Tire that have lasted 5 years and continue to work every season. The Umbrellas I purchased are made very badly designed to be replaced seasonly.

Bought an outdoor wooden lounge set for €450 in june. Since then every time I look at it there are new cracks in it. Defo not worth the money. Avoid and go to IKEA

I got my conversation set on May with one part missing. Since then,I’ve called them twice and still waiting.

They are a fraud company and dont return your money or product that you buy from them. Should I crash their shoppingwindow to make them pay money for nothing or what you do with fuckups company like Jysk? Jooooke company.

I have a bad experience with this shop. They didn't deliver my package, they told me that they were going to refund my money almost a month ago and still I didn't receive nothing.

Moreover, customers services doesn't reply properly and on time.

Not even worth one star . Ordered over €1000 worth of stuff ,paid for delivery which was close to €110. Got a confirmation txt ,that my order was on the way and dispatch company would email me ,phone me . That was the 30th of june ,that was last I heard from JYSK . Still waiting on customer service to be free to return a call 10 days ago . Received am email saying that they will get back to me in 4-5 working days. This was after I send numerous emails that was 10 working days ago . Every time you call no one at customer service . Waited 40 mins one day as number 5 in que ,gave up requested a call back ,still waiting thst was 5 days ago . Tried customer service again to received an automated msg stating that to better our customers needs customer service only operates on certain days between the hrs off blah ,blah as they would be answeing emails on those days .. Realky wheres the reply to the emails i sent looking for my goods ?
JYSK are Quick enough to take customers money though for goods that don't seem to arrive or arrive 3 months later . Could drive to Denmark and back my self quicker lol. No idea where my order or my stuff is . It's a shockingly bad company ,to deal with DO YOURSELF A FAVOUR ,DONT BUY FROM THEM UNLESS YOUR IN THE SHOP . CUSTOMERS DONT MATTER ,ONCE THEY HAVE YOUR MONEY . AVOID BUYING ONLINE OR RESERVEING ONLINE WITH THEM AT ALL COSTS .

Ordered a lounger on the 10 of June still haven't received it. Finally got through to customer service who told me it was out of stock even though I got email on the 19th June to say the item was shipped no point sending emails because they won't get back to you very bad experience with this company I would never shop with them again Michael Ryan

Store staff great at Blackburn and online ordering easy but trying to contact the customer services has been impossible. After trying many emails and getting one reply to an earlier query that I d forgotten about and nothing about my present urgent order delivery query, I decided to ring. I ve now been number 1 in the queue for 25 minutes and about to give up. What a pity as products are good quality and excellent price but this has let them down. Recorded message says they ll call me back! Not holding my breath
Update...had a call back within minutes of posting this review...... mmmmmm

I have shopped twice there and have not had a good experience. The first time I got the incorrect box for a wardrobe. Now I ordered a writing desk to work from home. Was told 2 weeks. No word on it, no one answered calls. I went there and the manager was extremely rude and said she will only know on Wednesday why my product was not ordered. I asked for an alternative and she refused. This is the last time you will get my business.