Jysk Reviews 

I was in JYSK this morning in Belleville. I was looking for a bath pillow, when Jaime came around the corner with her arms full of plastic. I asked her about the bath pillow. She rerouted her trip and showed me where to find them.
I got to the cashier, Wendy, and she was friendly, and efficient. Thanks JYSK. I shop there often for their towels.

I bought quite a few things at jysk and am very happy with most of the furniture.

After a while, however, one of the chairs I had bought broke down. I contacted support through whatsapp and they quickly got back to me. They offered to take the chair back and refund the full amount to me. Which was very decent of them, seeing as I had had the chair for a while now.

All in all: great experience at this store! Will definitely buy again.

We had been looking for the right living room furniture for more than a week , Special thanx to Madhu from the Coquitlam JYSK . She was incredible , she was honest with her opinions and helped us make the right choices for the right price . I would go back to JYSK cuz of my experience with her . Thank you

RAKESH KUMAR

I visited jysk Carlow today to discover the wardrobe I wanted was out of stock. The assistant was most helpful and checked Portlaoise for me where it was in stock. I travelled to Portlaoise and before purchasing the item I explained to the teller that I was alone and would need assistance to put it in my car. She assured me that this would be no problem.
The item was brought to the shop floor about 15 mins later by a male worker who informed me that he was not in a position to help. He could see that I was a middle aged lady and on my own
Thankfully another couple in the store came to my assistance and gave me huge help. I cannot thank them enough. If it is the stores policy that staff are not covered to help load items into buyers vehicles this should be made known before purchases happen. I have purchased items in several stores where staff are always willing to help put them into my car. Jysk without those other customers today I would have had to leave empty-handed.

-2 outside no heating on in store. young female & young man said & told NO HEATING AS ITS NOT COLD ENOUGH. 1 WAS 1 OF 6 INSTORE SAYING ITS COLDER IN STORE THAN OUTSIDE.
05.01. 22. ...APPROX 10.00AM
i know as every one it is not a legally safe practice to have no heating on in a any store that people are wokring in. it come sunder the shops and factorty act. digusting ot treat modern day worker in such a dismal way JYSK MUST NOT CONSIDER THEIR OWN STAFF WORTHY ,i purchased 2 items and left warmer outside side at -2. with frost and ice about , the very fact blackburn council had some places gritted is evidence enough....jysk .. VERY BAD WORKING PRACTICE. ....

I love the Jysk store in Kamloops and used to shop there all the time but now I refuse because of Kaylee in furniture who is horrible to deal with and always there being rude to customers and the manger keeps covering for her and I see others noticing this too. Get rid of her and we'd all come back and spend our money there.

Jessica at Shoppers World was very helpful and cheerful. She was very patient with me in helping me pick out some furniture for my daughter. Thank you Jessica

Buyer beware: Before you purchase make sure you check out their return policy especially if you are buying gifts or you live out of town. After 30 days credit only. After 60 days no returns.

I bought some products that were on an online offer (with delivery). They delayed the delivery for days despite me writing emails and asking when would they send the package. They kept delaying the delivery until the campaign was over and the products were no longer on offer and couldn't be ordered online (just click and collect). Then they wrote me an email "sorry, due to the delayed delivery, the products are no longer in stock".

I reserved a chair from online shop to pick-up from store. After 1 day I received confirmation mail I can collect my chairs.
I paid for the chairs to collect in the store. After 15 min of waiting, store informed me that they does not have chairs they reserved for me.
This is very confusing and unprofessional since it was a considerable drive, time and cost for me to get there.
After that I asked support for customer support. They also did not single help to compensate wasted time and cost of their clients.
It is very bad retailer, stay away!

I bought a sleeper sofa from JYSK a month ago and have yet to receive the missing parts. I wish I went to IKEA instead. The worst customer service I have ever experienced from any retail!!

I had The pleasure to speak with Amanda in Kingston Ontario I have to say my phone experience was excellent she really went out of her way to help me and tomorrow I will be picking up the item that we talked about so I think we should all give Amanda a big round of applause and she’s definitely a 10 star very excellent thank you

The location on shoppers world , great experience and very helpful staff very down to earth , enjoyed picking out items and wanted to say that Jessica was amazing and the behind the scenes staff as well , would recommend going into this location .
Jamie was helpful as well and enjoyed speaking to both of them . Going it a 5 stars with overall experience and not to mention the best pricing when compared to other stores and stock !:)

I paid extra for the delivery of my couch as I live by myself in an apartment and didn't know how I would get it upstairs on my own. Then I got a call a day after I paid to schedule the delivery and was told because of covid restrictions at the company they would not bring it inside. I was incredibly annoyed and then when they arrived found out they would not even put it in the entryway and dropped it at the door and left. It was very difficult to get upstairs on my own and if I had known they weren't going to come inside I would have found a way to pick it up myself and saved myself the extra cost.

Just stay away! Worst experience of my life! Got yelled on by a rude staff member at Hasle. They might close down without letting you know blaming corona so don't make any plans. No customers service. I will never shop from there or will let a loved one do so.

Naas branch. Checkout staff on their phones while people queue up. Bought a large item. Saw the staff member leave it at the front door carelessly and saw it fall over, blocking the entrance with patrons stepping over it as they enter and exit. I have yet to open the box. Hopefully it isn't broken. Dreadful and won't be back.

Dont buy online!!!!! Customer service appalling. Goods have gone missing....i paid for them but they never arrived. Courier company told me to contact JYSK and they would also send a report to JYSK customer service. Seems goods got mislaid in depot and I received someone else's delivery which i gave back to courier company. Now i have sent JYSK 5 emails, the replies are all automated. I am now on the phone waiting for the answer for the last 45 minutes......i started off as number 3 in queue, 45 mins later i am number 2.!!!! Unbelievably bad service

Worst ever online service iv ever dealt with.
Ordered a shelf, money taken from my account, no sign of shelf delivered after.6 weeks .
Customer service is a joke, so are the same emails I keep receiving, obviously copied, as nobody seems to be investigating where my shelf is or offering a refund to me.
Very disappointed, won't ever buy from JYsk again.
Total disgrace of a company

reference JYSK Portimao Portugal July 6/21
first time in a JYSK store. Layout quite presentable.
Staff was sparse, some without English (I unfortunately have only English)
Purchased a table. (requested they hold table for next day pick up). Went to pick up following day and not very happy about taking more than a half hour to make a simple pick up of item that took a long time in the store to pay for the day before. First complaint is that store services were slow to get help and then slow to process.

Also wanted also bed side tables but told not in stock and would have to order and told that July 21 would be delivery date. Not please but decided to purchase.
Was told might be earlier, I checked a number of times and today is July 26 and told they only get truck deliver on Wednesday so MAYBE July 28th.
22 days to maybe delivery is not satisfactory!
My experience gets worse. Have been in the store for other desired purchases since. Three out of four furniture items that I was interested in purchasing were not in stock and suggestion was that ordering would "maybe" be ten days to two weeks. When asking whether I could purchase the display pieces I wanted - TOLD NO!

I inquired and turns out that JYSK has eleven stores in Portugal. I'm sorry if JYSK is primarily running a catalog order business, it should be clearly presented to the customer. With eleven stores in Portugal there should be appropriate warehousing that guarantees delivery within three business days to the store.
If Items are not available for pick up at the store within the promised delivery dates, then the customer should have the option for full refund accompanied with a 20% voucher for "any" future order OR a compensating apologetic discount of 30% reduction from the price the late item was sold at, when it arrives. (discount to apply to any item sold at any sale price).
My last visit to JYSK was to purchase a tall oak dresser/wardrobe shown at 300 euro in the Portimao JYSK.
When told it was not in stock and suggested it would be “about” ten days for delivery. I said “No Thank you.”

I like that JYSK has some different choices to typical IKEA like furniture items. The table quality of the two tables I bought (cash and carry) are reasonable for competitive pricing. They are not fine furniture, but fine for apartment equipping as useable.

What is not satisfactory is displaying inventory that potential customers have no idea about reasonable access.
You can’t display inventory that is fictional availability. And you cannot simply use Covid excuse for conducting business in ways that do not deliver. If you can’t deliver an item displayed in the store, the customer should have the immediate opportunity to purchase the item on the floor. To heck with the idea of displaying items the customer is going to wait an unreasonable time for and perhaps wait only to be ultimately told about getting a refund for your money out of pocket for three weeks or longer with no item and simply an apology.

Guess what JYSK. I did order a 260 euro item from IKEA on July 10th
Their suggested delivery was July 16.
The item arrived exactly as suggested. I assembled it and everything was in order. Delivered to me, not to a store for pick up.

I called Portimao store on Friday July 23rd and had a conversation with staff. The person was polite and offered a cancelation refund and suggested they had canvassed three stores but could not find my ordered X2 side tables. Suggested that the on order tables were to come from (think said) Belgium and maybe Wednesday 28th. From July 6th, that’s 22 days for maybe to be available at the store. The Item I ordered and received from Ikea came in six days or less, had computer on line confirmation status given and two calls on day of delivery.
JSYK. You have lost a perfectly interested and willing customer because of failing to provide basic retail opportunity to purchase and no appropriate delivery timing. The reason I am wasting my time to write this lengthy report is so other people who take a look at your retail presentation – BE AWARE that JYSK may not be able to deliver what their image suggests. I’m sorry 4 out of 5 items on display that are unavailable to purchase and lengthy suggested deliveries is no way to encourage repeat business.

I WILL NOT BE BACK.
(note - I have no stake in IKEA I simply mention as a comparison, and I have receipt.)

My company bought a mirror for our customer, which she did not like, and I came to the store to return it.
Tricky part is that the mirror was bought by one of our employees, using corporate credit card, but the order was under employee's name (let's call her Stacey). Over the phone (I called in advance) I was told that the return is easy, just bring a product and the money will go back to the same credit card. God I was wrong! The store manager requested Stacey to call the store and authorize return. All this was under "fraud prevention" dressing. How is it a fraud if I ask you to refund the same credit card? Not to give me cash back, not to put money on my personal credit card... Ok, another question: how do you know that real Stacey would call you, and not my neighbor? Oh, I will see her name on the screen... Seriously? With today's technologies I could arrange you a call from Michael Jackson's caller ID))) How does this help your "fraud prevention"? Apart from Stacey, we can acknowledge the call from your business owner. Again, how do you know that it would be the business owner, and not my kid's babysitter? It was Saturday afternoon, Stacey and my owner were not picking up my calls. And than, another ridiculous suggestion from the store manager: he requested the email from the owner to authorize the return. So if the owner does not pick up the phone, he would probably write an email instead right away? 2 hours it took me to make them accept the product. I was on the phone with their customer support, customer support was on the phone with the store manager, and the store manager was standing in front of me and was "preventing the fraud". But I honestly think he was preventing a refund. I was working in a "cash and carry" retail, my husband was working in heavy luxury retail, but what we faced in JYSK, was beyond any common sense.