J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for bac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a piece of music and there was initially a problem with the ePrint file. The item was double billed and not available. I messaged Customer Service and received a prompt reply. They explai... See more
Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit. Your Eprint is a life saver in today's s... See more
Company replied
Kindness. Efficiency. Understanding. I only wish I could remember the name of the person who helped me refund then place the correct order. I had to get off the phone in a hurry because of a little ac... See more
Company replied
Company details
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciated that I got to listen to a…
I appreciated that I got to listen to a song before I purchased it.
10 June 2026
Reply from J.W. Pepper
We are glad you enjoyed previewing the song. Thank you for your kind words!
Quick response and great value.
12 June 2026
Reply from J.W. Pepper
We're glad you enjoyed your experience and appreciate your positive feedback. Thank you for being a Pepper customer!
Reply from J.W. Pepper
That's great to hear! We appreciate your feedback.
Sales rep very helpful
Sales rep listened to my concerns and helped with my order. She was very polite and nice.
12 June 2026
Reply from J.W. Pepper
We're glad we could help! Thank you for your order and for sharing your positive experience.
Stumbled upon a Great supplier!
Was looking for a particular book and they got back to me super quick! Very nice people to deal with. I already have them in my music supplier’s notebook! I will be purchasing from them.
12 June 2026
Reply from J.W. Pepper
We are so glad we could help you find your book quickly! We appreciate your kind words and look forward to assisting you again.
It's difficult to find a reasonable…
It's difficult to find a reasonable price for this cleaner and J.W. Pepper was the best of them all. This is a good handbell cleaner and it's all we use every year.
10 June 2026
Reply from J.W. Pepper
We're happy to hear you found what you were looking for at a price that works for your budget. Thank you for being a Pepper customer!
Music and Previews
All in all, I was able to find what I was looking for and able to purchase it as well. The only thing I wish was different is that I could see a preview of what the music looked like so I knew what I was buying. The description didn't quite give enough info. Beyond that, I had a great experience. Thank you for the music!
10 June 2026
Reply from J.W. Pepper
We're glad you had a great experience and found the music you were looking for! We appreciate your feedback regarding the preview option for sheet music. Score and audio previews are provided by the publisher and is not something we control as the retailer. However, we will contact the publisher to make them aware of your request. Thank you!
Reply from J.W. Pepper
We appreciate your kind words. Thank you for being a Pepper customer!
It is easy to handle
It is easy to handle. I get the sheets quite quick. (From choosing to printing a few minutes). God quality good price!
10 June 2026
Reply from J.W. Pepper
We're happy to hear that our ePrint service is helpful to you. Thank you for being a Pepper customer!
Very polite and knowledgeable person on…
Very polite and knowledgeable person on your of the phone. Oder shipped promptly
5 June 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your kind words and your business.
Reply from J.W. Pepper
We're happy to help! Thank you for being a Pepper customer!
The representative was knowledgeable
The representative was knowledgeable, helpful, and pleasant.
11 June 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your feedback.
Easy searching
Easy searching. Quick checkout. Good option to have account with payment option.
9 June 2026
Reply from J.W. Pepper
We're glad you enjoyed your experience. We appreciate your positive feedback!
Updating my online JWPepper account
In updating my online JWPepper account, the person who helped me on the phone was extremely competent and professional. I truly appreciate that. He did a fantastic job!!!
11 June 2026
Reply from J.W. Pepper
We are so glad to hear about your positive experience with our team. Thank you for your kind words and for your order!
Second time buying hard-to-find sheet…
Second time buying hard-to-find sheet music from JW Pepper. Great experience.
21 March 2026
Reply from J.W. Pepper
That's great to hear! Thank you for being a Pepper customer.
Reply from J.W. Pepper
We are glad you enjoyed your experience. Thank you for being a Pepper customer!
I required assistance reactivating our…
I required assistance reactivating our church account. I accessed your live chat option and it was immediately taken care of.
8 June 2026
Reply from J.W. Pepper
We're happy to hear our live chat was helpful to you. Thank you for being a Pepper customer!
Reply from J.W. Pepper
Thank you for being a Pepper customer!
My actual experiences past and present, BRAVO!!!…
Each and every time I ordered sheet music, your company had it and shipped it efficiently. Talking to your customer service if I have to clarify and order or get instructions on how to print, they have always been helpful, pleasant, and professional! Thank you!
8 June 2026
Reply from J.W. Pepper
Thank you for your kind words! We're so glad to know our sheet music selection and customer service have consistently met your expectations. We appreciate your loyalty to Pepper!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.