JumpSport Reviews 

3,873
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable product quality, noting that the equipment is exceptionally sturdy, comfortable, and built to last through daily workouts. Many people also appreciate the remarkably fast delivery times and the simple, straightforward assembly process that allows quick setup. However, some reviewers were not happy with certain manufacturing defects upon opening their packages. Some people experienced frustrating issues with unaligned threaded holes and stubborn bolts that made proper assembly quite difficult. Additionally, a few consumers noted unexpected shipping delays or damaged boxes that disrupted their overall satisfaction.

What people talk about most

Product

Consumers find product to be positive, highlighting that the rebounder is very sturdy and well-made. Many... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the equipment is well-built,... See more

Delivery service

People report high satisfaction with the delivery service, frequently highlighting exceptionally fast... See more

User experience

Users describe positive interactions with user experience, highlighting how well-made and smooth the product... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and quick it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about my transaction went smoothly. I bought the best, and received the best! My JumpSport PRO 44” rebounder was so easy to set up. No assembly of bungees needed (already completed). I’ve a... See more

Rated 5 out of 5 stars

I had a very good interaction with CS from JumpSport, they were incredibly helpful, polite, kind, friendly in the best possible way. Professional for sure. Their products are good quality, made well... See more

Rated 5 out of 5 stars

Package was very well done. Easy flat box to open. Bungees were already installed. Legs only took 10 minutes to install and tighten . Material of jumpsport is very sturdy and will last a long time... See more

Rated 5 out of 5 stars

I ordered on a Saturday evening and, from CALI to NEBR, packaged well, it arrived the following Friday. Had minimal issues attaching the legs. I just needed to change the angle of the allen wrench and... See more



Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

JumpSport is a leading provider of innovative and high-quality trampoline products that promote fun, fitness, and safety. With a commitment to excellence, our company has been revolutionizing the trampoline industry for over two decades. Whether it's for recreational or professional use, our cutting-edge designs and advanced engineering ensure a superior bouncing experience. Backed by a passion for customer satisfaction, JumpSport continues to elevate the thrill and joy of trampolining worldwide.

JumpSport - Bringing joy to your fitness journey

Written by the company

Customer satisfaction is our top priority
As a family-owned business, we’re committed to delivering exceptional customer care and the highest-quality fitness trampolines. From your first bounce to years of healthy movement, we stand behind our products with expert support, responsive service, and a dedication to your satisfaction.

Worry-Free Workouts: Industry-Leading Warranties & Free Shipping

Built to last. Backed by expert support. Shipped free.

Every JumpSport Fitness Trampoline comes with industry-leading warranties—up to a lifetime on frames and up to 4 years on cords—reflecting our commitment to quality, safety, and performance. We offer free shipping, hassle-free returns within 30 days, and dedicated customer support that responds quickly to your needs. Whether you're training at home or coaching clients, we stand behind every bounce.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,873)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

Unhappy with shipping department

The jumpsport was easy to install. Happy with it. Unfortunately, I also ordered a handlebar which came with a missing extension piece so I am not able to assemble. I am hesitant to use the trampoline without the bar. Poor coordination.

3 August 2026
Rated 5 out of 5 stars

Package was very well done

Package was very well done. Easy flat box to open. Bungees were already installed. Legs only took 10 minutes to install and tighten .
Material of jumpsport is very sturdy and will last a long time even using everyday.
39” size is perfect for anyone. I did not get safety handle bar because without it makes me stay focused and concentrated of the movement.

3 August 2026
Rated 1 out of 5 stars

It was an awful experience

It was an awful experience. I ordered in August 2nd cause they said shipping express in 2 business days and I was staying within the United States during that time and I wanted pink leg caps. The order arrived until August 8, at 1 pm and I had to leave at morning. I tried to reached your team to ask for help and they were super rude even the supposedly manager and they said they couldn’t do anything. I asked for a refund and they said also no. So I just purchased to waste my money to trash. So for me you guys suck. Mostly because I asked for help when I realized it wasn’t getting in time and they act super rude saying they did everything right and not helping me at all.

4 August 2026
JumpSport logo

Reply from JumpSport

We’re very sorry we weren’t able to find an accommodation for you before your departure, but we appreciate you taking the time to share your feedback.

We do want to clarify that express shipping is not a standard shipping option we offer unless it is specifically arranged and paid for with our team. Additionally, while we’re always happy to help with returns that meet our policy requirements, the item purchased did not fall within the items eligible for return under our published policy.

We’ll review this situation with our team to see how we can improve communication around shipping and returns and better support customers in similar situations going forward.

Rated 5 out of 5 stars

Great Rebounder

As a group fitness instructor, personal trainer and medical fitness specialist at a large facility I looked at many other rebounders before I decided on the Jumpsport Pro 39" with handlebar. Right now for personal use but possibly for future classes at my workplace. I could not have made a better choice - the service was impeccable and every interaction with JumpSport was positive. I got quick responses to my questions and a superquick resolution to a minor issue; their customer service was very friendly and responsive. The delivery of my items was also very timely. The rebounder itself is very stable; and being able to adjust the tension is helpful. Bouncing is great fun and a great cardio workout. When I am ready to teach classes I will suggest Jumpsport Pro rebounders to my workplace - I look forward to using this excellent product!

4 August 2026
Rated 1 out of 5 stars

The product arrived damaged

The product arrived damaged. I was not able to screw in 3 of the 6 legs.

3 August 2026
JumpSport logo

Reply from JumpSport

Thank you for your feedback. We're very sorry to learn about the difficulty experienced with the legs during installation and want to help! Someone from our team will be reaching out to you directly to address your concerns and provide additional support. We appreciate your patience and look forward to getting this resolved.

Rated 5 out of 5 stars

I had a very good interaction with CS…

I had a very good interaction with CS from JumpSport, they were incredibly helpful, polite, kind, friendly in the best possible way. Professional for sure. Their products are good quality, made well. I thoroughly enjoy my Rebounder and highly recommend theirs as it is priced reasonably and just really well made. Do your research before you just "buy one" they have different levels/tiers for fitness levels, beginner to expert. Excellent product! Great CS, please don't change that.

30 July 2026
Rated 5 out of 5 stars

JumpSport Pro 44” rebounder + accessories

Everything about my transaction went smoothly. I bought the best, and received the best! My JumpSport PRO 44” rebounder was so easy to set up. No assembly of bungees needed (already completed). I’ve added the barre and the JumpSport resistance bands. I’m getting all of the benefits of rebounding plus strength and flexibility. Very happy!

20 July 2026
Rated 1 out of 5 stars

JumpSport 39" Premium Fitness Trampoline

I ordered the JumpSport 39" Premium Fitness Trampoline and finally unboxed it tonight. Unfortunately, I could only assemble 2 out of the 6 legs.On the remaining 4 leg sockets, the screws get stuck halfway in, and the Allen wrench cannot turn any further. To troubleshoot, I took one of the legs that successfully assembled and tried it in the problem holes. It encountered the exact same issue, confirming that the threaded holes on the frame are not straight.I am incredibly disappointed that a crucial part of this trampoline was built with such a blatant manufacturing flaw, making the product completely unusable. I am contacting the seller tomorrow to arrange a return.

5 August 2026
JumpSport logo

Reply from JumpSport

Thank you for bringing this to our attention and we're very sorry to learn of the issues encountered during installation. This is unusual for our products and not typical of the high quality and and expectations we have for our brand. Someone from our team will be reaching out to learn more about the installation process and how we can work together to make this right.

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. My original order was held up for 24 hours to make sure I had the correct piece of equipment as I had not purchased my rebounder through JumpSport. This seems like a good practice to me to avoid unnecessary returns. Valerie from customer service was prompt and helpful in her response to my emails and questions. I decided to change my order and once I did so it was shipped promptly and I am very satisfied with my purchase.

28 July 2026

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