JumpSport Reviews 

3,875
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the fitness products are exceptionally sturdy, wonderfully well-built, and always arrive safely through fast and reliable shipping services. Many individuals also love how simple the equipment is to quickly assemble and comfortably use for their daily home workout routines. Some people were dissatisfied with unexpected assembly challenges, noting that certain metal leg screws got stuck or refused to fit properly into the frame sockets. A few other consumers also experienced frustrating delivery delays or received heavily damaged shipping boxes upon arrival at their homes.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the items are very well made, sturdy, and a... See more

Quality

Consumers find quality to be positive, frequently describing the rebounders as exceptionally sturdy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping times and prompt... See more

User experience

Customers consistently note positive experiences with user experience, finding the equipment very well made... See more

Order

Users describe positive interactions with order, highlighting how easy and quick the ordering process is.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about my transaction went smoothly. I bought the best, and received the best! My JumpSport PRO 44” rebounder was so easy to set up. No assembly of bungees needed (already completed). I’ve a... See more

Rated 5 out of 5 stars

I had a very good interaction with CS from JumpSport, they were incredibly helpful, polite, kind, friendly in the best possible way. Professional for sure. Their products are good quality, made well... See more

Rated 5 out of 5 stars

Package was very well done. Easy flat box to open. Bungees were already installed. Legs only took 10 minutes to install and tighten . Material of jumpsport is very sturdy and will last a long time... See more

Rated 5 out of 5 stars

I ordered on a Saturday evening and, from CALI to NEBR, packaged well, it arrived the following Friday. Had minimal issues attaching the legs. I just needed to change the angle of the allen wrench and... See more



Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

JumpSport is a leading provider of innovative and high-quality trampoline products that promote fun, fitness, and safety. With a commitment to excellence, our company has been revolutionizing the trampoline industry for over two decades. Whether it's for recreational or professional use, our cutting-edge designs and advanced engineering ensure a superior bouncing experience. Backed by a passion for customer satisfaction, JumpSport continues to elevate the thrill and joy of trampolining worldwide.

JumpSport - Bringing joy to your fitness journey

Written by the company

Customer satisfaction is our top priority
As a family-owned business, we’re committed to delivering exceptional customer care and the highest-quality fitness trampolines. From your first bounce to years of healthy movement, we stand behind our products with expert support, responsive service, and a dedication to your satisfaction.

Worry-Free Workouts: Industry-Leading Warranties & Free Shipping

Built to last. Backed by expert support. Shipped free.

Every JumpSport Fitness Trampoline comes with industry-leading warranties—up to a lifetime on frames and up to 4 years on cords—reflecting our commitment to quality, safety, and performance. We offer free shipping, hassle-free returns within 30 days, and dedicated customer support that responds quickly to your needs. Whether you're training at home or coaching clients, we stand behind every bounce.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,875)

654 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

The items I ordered came very quickly and everything was perfectly packaged and just what I needed. All the items were perfect and now my rebounder works great, again.

7 July 2026
Rated 2 out of 5 stars

Terrible packaging

39" Pro was just delivered. Packaging needs improvement! The box has multiple holes in it on both sides. The biggest hole is 5" wide, making it completely open to the trampoline. For the price, this needs to be packaged better. After years & years of shipping these, JumpSport knows that carriers are not careful with packages, especially this size & weight. If I had seen it being delivered, I would have refused it. Also, right after I ordered it the price dropped! I'd been waiting months, and saving for it, for the Prism to be back in stock and this is what I get..... disappointed!

18 July 2026
JumpSport logo

Reply from JumpSport

Thank you for bringing this to our attention and sharing your experience. We're very sorry to learn of mishandling during shipping and will alert our quality control team regarding the condition of the box. Please reach out to us directly if there are any concerns with the product inside the box that needs additional attention.

We would also like to express that we understand the JumpSport is a large investment and we appreciate you choosing our brand. Since the price was adjusted by $10, we are happy to issue a credit.

While we know the first impression wasn't the best, we hope that the experience on your JumpSport is something you'll love for years to come.

Rated 5 out of 5 stars

ONE BOUNCE AT A TIME

Thank you, JumpSport family, for such an incredible trampoline! I took a leap of faith and started a movement for my community in Brownsville, Texas! I'm promoting health, wellness, longevity, and ultimately, a life worth living! It's been a week since I offered my first class and all the attendees LOVE the class. I invested in the absolute best instrument - JUMPSPORT!

I also express my appreciation to Susan for her prompt responses to my emails. I'm on to my next order!

- Arely S. Jimenez with IG: JUMPFIT.BTX

8 June 2026
Rated 5 out of 5 stars

Customer Support

Prior to making a decision to purchase a JumpSport rebounder I called customer support. I was impressed with the knowledge of the customer support person and their pleasant attitude. They sealed the deal for me.

29 June 2026
Rated 5 out of 5 stars

Good studf

Reasonable shipping time and secure packaging. Since my initial purchase was years ago, I did struggle choosing the right specs to replace parts.

6 July 2026
Rated 5 out of 5 stars

Great customer service

I ordered a bar for my rebounder (which I had purchased from amazon) and received an email from jumpsport to confirm I had ordered the right product since they had nothing on file regarding my rebounder purchase. I explained to them where I got my rebounder and sent in the model number. I was pleased with their customer service to take the extra step to ensure I was getting the right thing. I got it today and it fits perfectly! Yay jumpsport!

2 July 2026
Rated 5 out of 5 stars

First rebounder/trampoline

This is my first rebounder/trampoline. After watching several videos and reading reviews I purchased the 39" Pro Fitness Trampoline. I love it. It makes exercising fun. Great surface space for movement. Nice quality, it's very sturdy. I am very pleased with my purchase. I also purchased the quick release handlebar which is a nice addition. The delivery was quick.

6 July 2026
Rated 5 out of 5 stars

JumpSport pro

Upgraded from an upper bounce to a jumpsport pro. Night and day difference! Wish I did this 5 yrs ago. Glad I made the switch. Had knee reconstruction surgery done and the jump sport is gentler than my spring upper bounce rebounder. I had a 36 inch foldable and th jump sport I bought is. 39” inch the blossom color. Pink is my favorite color.

18 June 2026
Rated 5 out of 5 stars

Quick delivery

I live in Hawaii and the delivery was so fast. The quality is great and all I had to do before starting to bounce was put the legs on. So easy.

6 July 2026
Rated 5 out of 5 stars

I happened upon a YouTube video on

I happened upon a YouTube video on
"Pausing Time," in which Wendy rated 4 rebounders. I am new to rebounding and I am so thankful for the info Wendy shared. She stated that the
"JumpSport" rebounder was a little easier to jump compared to others. Love this rebounder and what it is doing for my all health in every area. Fast shipping and great quality product.

29 June 2026
Rated 5 out of 5 stars

So far I absolutely love it

So far I absolutely love it! So does my kid. I had a spring one off Amazon that I was really enjoying but started researching bungee style ones. My only regret is I think I should have gotten the biggest one. I got the 44". I kept going back and forth but decided I really liked the idea of the solid frame (and that I could get it pre-assembled. And choose a different color. ) Now I wish I went ahead with the largest size even if I would have only been able to get black and not assembled. Maybe next sale.

29 June 2026
Rated 5 out of 5 stars

Fun Fun Fun!!!!

So far I have loved the jumpsport pro. I wanted something new to add to my workouts. I have used this everyday. It is just so easy to add 20 minutes as it is fun. I love using it after my row workout. Quality of the equipment is amazing. This rebounder is solid does not move around as you bounce.

3 July 2026
Rated 5 out of 5 stars

Rebounder handle bar

The staff member took time to confirm I had the correct rebounder already prior to finalizing my order for the rebounder handle bar.

23 June 2026

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