Jtspas Reviews 

I genuinely have never come across such a brilliant company. They were extremely quick with delivery - when the supplier got the order wrong, they were on it and it was all sorted within a couple of days. Their customer service is what every company should aspire to - it's absolutely fantastic. The staff bend over backwards to help, are friendly and more importantly, they do what they say they're going to do. I was told I'd get a call back within 2 minutes and the gentleman I spoke to was true to his word. They're reliable, conscientious and a thoroughly lovely company to deal with. I highly recommend them.

I placed my order way back on 29 May 2020. O ordered a Charlotte Edwards freestanding spa bath. After chasing, the bath finally arrived in July, but the bath was the wrong size!!! I practically had to beg to get the bath collected and despite chasing by telephone and emails I am still waiting for my bath!!!! Weeks ago I was told they have no idea how long I will wait as they are waiting on parts! It is now 20 October 2020 and I have no bath in my new bathroom! I have left messages for management to call me but I have yet to receive any call or correspondence! Absolutely dreadful!

Great Service from these guys! Spoke to them about the bathroom wipe out product and they explained the in's and out's of the product were friendly and courteous and got the product to me as fast as they were able. Thank you very much I look forward to my next purchase!!

Ordered a bath, bath panel and screen from this company. The listing states 2-5 days for dispatch. After 5 working days I had to contact them for an update as I'd not heard a thing from them. They advised that it wouldn't be delivered until the 17th (7th working day), I was fine with that. On the 17th, I requested a time from them for delivery, the guy phoned me when he was 20 mins away, only the bath and the screen was delivered. I was told that the bath panel would be delivered on the 22nd, but no one turned up on that date and no one had the decency to let me know that it wasn't going to be delivered which meant I stayed in all day for nothing. I had to then chase them again for another delivery date. It finally arrived on the 29th, 3 weeks after my order. I have tried to complain, but once these guys have your money, they don't care and just blame everything except taking any kind of responsibility themselves. I originally ordered the bath set with plumbing world, but I cancelled it as the earliest they could deliver was the 21st. These guys have zero customer service and actually think its perfectly fine to mess people around! Avoid!

I ordered a bathroom suite from JTspas for a rental property. Unfortunately the bath started going black. We did order the suite 3 years ago, however there is no reason for the bath to go black. I have contacted them re this, who have said it was due to the cleaning products. I contacted the manufacturer who make the cleaning products. They confirmed their products are fine on acrylic baths.
Next step trading standards.
Update, Iv been asked to remove this review. I refuse to, due the poor quality of the bath. I have now replaced the bath. Plumber who replaced the bath, also confirmed the bath was of poor quality.
Further update. I have had to prove the communication I had with this company, which seems ridiculous. I am still in email exchange with trustpilot and I will be taking this issue further.
Updated to reply to comment posted on the 11th November.
I am now seeking legal advice and will be issuing a CCJ against this company.

Ordered our new shower 15.30, arrived in Kent 10.30 the following day!

Helpful ordering staff and great delivery company. Now for getting it assembled

Quick delivery and excellent after-service
Ordered steam shower and it was delivered very quickly. Had a few problems putting it together and customer services were very helpful. Responded quickly to emails and aftercare has been excellent.

Do not use this Company!!!

Spent over a £1100.00 on a whirl bath, the taps where prefitted to the bath, the bath was installed and then proceeded to flood the downstairs flat causing thousands of pounds worth of damage over night. The taps where faulty and water kept flowing through the shower head. After repeated attempts asking for new taps, I was told to put plumber tape on them to seal it which was not an option as that's ridiculous. I was then told to take it up with the manufacture who I don't even know who are. I bought the bath of this company in good faith and I've never experienced worst customer service, If my TV blows up Currys won't ask me to go Samsung to get a solution.

*updated 17.7.20

Reply to JT Spas:

Order number: 25-04046-06568
Item ID: 253137949851

I find it astonishing that you can say you have no record of my purchase, please see above for details. This dispute has been going on since January and I have email correspondence from your company.
The taps are faulty and no amount of plumbers tape would make a difference to the leak. I have spent £1100 on a product that is not fit for purpose. I have sent videos and have attempted to resolve the situation by asking for a new set of taps which I would happily pay at my own expense a plumber to fit these! My review stands, your customer service has been abysmal and this situation could have easily been resolved had you supplied a new set of taps!

Well made product. Easy to Install if you follow plan. Good customer service when making enquiries

A first class company. There was a problem with the item that I ordered (a manufacturing fault, nothing to do with JTSPAS). I emailed saying the problem was urgent as my plumber was only on site for a very short time. They sent a replacement straight away which I received the next day and my plumber was able to finish the job. This is a company which really understands the meaning of service. I had never heard of them but will definitely use them again and have no hesitation in recommending them.

Jtspas were very helpful when I phoned not only did they sort my problem they text me back within 10 minutes and my delivery was right on time even thou the weather was terrible thanks again . Your faithfully .R M Wilson

Ordered and received a whirlpool bath - the guys that delivered it were great and we love the bath. Looks amazing in our bathroom

Ordered via website and spoke to customer services with some queries about my order anout additional items to required for project. Advised when delivery should be and all arrived safely on time. Very happy customer will recommend.

My experience is exactly the same as many other 1 star reviews on here. The delivery was a nightmare as they can't tell you when the shower will be delivered more than 12hrs in advance. They insist that deliveries are confirmed with the thrid party courier by phone but the courier doen't answer the phone or listen to answer phone messeges. Then the courier just turned up unannounced anyway and dumped the shower in our front garden at 0630 in the morning. After all this I opened the shower and it was so badly damaged and cheaply made that I sent it back (after another saga with the courier). I've now been chasing them for a week for my refund with no response. They even had the cheek to try to blame me saying "we don't have this trouble with any other customers". Well I suggest you read the other 1 star reviews on here and judge for yourselves if that is true.

I ordered a bath, panel and screen with this company , the bath panel still has not turned up, the screen is damaged and they charged me more saying the bath had to be supercast, once delivered I questioned that as it was not, the extra was refunded, but just smacks of poor administration. NO communication and blame everyone else but themselves.
Further to this I have to say that the company stepped up and a bath panel and a new screen turned up as advised on Monday and I was able to complete my clients bathroom, so top marks for a successful outcome.

We ordered a shower cube through Jt Spas.
The time for delivery was prompt .
We appreciate the efficiency and the excellent handling of affairs with the costumer services.
We shall recommend JtSpas to any individual or organisation for their services

Easy to deal with and excellent when things go wrong. Highly recommended

Quality, reasonably priced products and faultless customer service; highly recommended!
Many thanks guys

Great service really helpful things were on a tight schedual and they responded very well kept my job going

Thank you so much

I have been meaning to write this review for some time now only just got around to it. I purchased 2Bliss Chrome Square TMV2 Thermostatic Fixed Head Shower with Riser Rail and Detachable Head from JT Spas a couple of months ago one of which is installed. Couple of months on and I am delighted with both the shower head and the service I received from JT Spas. I had read some pretty awful reviews about them prior to purchase so I phoned up and spoke to them directly prior to purchase. As they said, happy customers rarely ever leave reviews, hence I am changing that! There were also problems with their card verification authorisation which blocked my credit card payment, again a bit annoying, but not JT Spas fault. In the end, although wary of doing so, I made the payment by bank transfer, again thankfully without issue. I guess the best compliment I can pay them I would happily purchase form them again in the future.