Edited Aug.21st, 2026: Customer service has coordinated with the factory and sent the correct order to me within a week. The Tori doll is amazing. I was told the delivery company will come to recy... See more
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Website was well designed, pictures are great, nice selection. Agents are offline, they don't seem to respond quickly compared to other sites. Promotions are misleading. I was offered 10% off with no... See more
Was not as described, the weight of the doll was ~90 pounds of dead weight or better so impossible for me to move. Did not get everything in my order, no responses, no instructions, no anything. Tot... See more
Company replied
Strictly based off my buying experience, the website was decent to navigate. I really liked the variety of dolls available and it was hard to narrow down my choices. With the discounts and free upgra... See more
Company details
About JLD - Joy Love Dolls™
Written by the company
JLD - Feel the Difference
JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.
Start customizing your ultimate pleasure companion today at Joy Love Dolls™
Contact info
1201 N Orange Street Suite #7466, 19801-1186, Wilmington, United States
- (213) 523 3978
- support@joylovedolls.com
- www.joylovedolls.com
3.4
Average
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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A good company
10 October 2024
I pre ordered kendra lust doll on AUG…
I pre ordered kendra lust doll on AUG 29th. in the description it said pre order in august and it would take 3-4 weeks before shipping. they told me “zelex” took a week off for some holiday and they said to me it would take 15 days to make. now its been well over a month and nothing. luckily i emailed a bunch complaining about the unprofessional service that they finally refunded me after a week! leaving a 2 star only cause they lied about manufacturing time , they lied about shipping and finally last but not least i just looked on instagram and Kendra lust official account has been taken down or deleted. so i don’t trust this site whatsoever. however i trust the customer service.
29 August 2024
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi there, thank you for your feedback. We are sorry you did not have the best experience shopping with us. Please note we did not lie about the manufacturing times. As explained to you via email the factory had a national holiday which affected the turnaround time on the orders. Thank you again for your feedback. Keep well and take care.
Buyer beware!!!!
Buyer beware!!!!! They are not what they says they are!!!!! I placed an order to Ace Hardware but this was a scam and they took my money and this was in November 28th, 2023. LWH-1068. They make up excuses that are ridiculous. Beware!!!! They are SCAMMERS!!!!!!
28 November 2023
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi Susan, thank you for the review. We are sorry to hear about your experience. Please note we are not scammers. As previouslty communicated with you we are not in any way affilliated with Ace Hardware. We sell sex dolls, sex toys and accessories. You mentioned the products you ordered last time from this company which are: CABINET GRIDDLE W/Airfryer and Deluxe Tool Kit x 1. We do not have such products. Last time when we tried to assist you after your review you mentioned the email address you have is support@mail.buynowdisc.shop. This is not our email address. Please make sure to contact them directly for further assistance.
JLD Take Customer for ignorant customer (polite way) at least they're reasonable
Edit 21 october : Received new doll from the factory it's still not the one i wanted but they said it's impossible to do the model i asked ..... That not even funny false advertissing .. Sry but my experience wasn't that great even if i could chose a new doll as compensation . The factory guy(girl sry not sure with the name) and the support girl were nice at least so i went from 1stars to 3 stars.
Send me a doll white/pinkish instead of tan , the doll have one leg shorter, the genital were wide open when i unpacked, scratchs on legs, few on back and lower belly, no authenticity certification, breast are empty instead of gel, body makeup (realistic body makeup) missing both head have the wrong connection to install on body. Customer service told me my doll is tan depend on day and luminosity when she's white/pinkish when i put her near my Bronze skin doll sure they like to take customer for ignorant customer and i stay polite.
17 September 2024
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi there, thank you for taking time to leave us your review. We greatly appreciate hearing from you. We are glad everything has been sorted with the factory. We hope when you receive your replacement doll it will be to your satifaction. Thank you again for your feedback. Take care.
It was not a smooth sailing for me
It was not a smooth sailing for me from the order process to the shipping. Product shippment was unexpectedly delayed with no proper communication. Shipment was horrible as I received the shipment tracking when the shipment was half way. Customer service was very lazy with what they were answering back as often the question rsidrd was never addressed.
17 September 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for the feedback. We greatly appreciate hearing from you. We are sorry you feel this way. All the information communicated with you on the shipping of your order is as oer the feedback received directly from the factory. The extra head for your order will be shipped today and you will receive the tracking information once it is shipped. Thank you again for taking time to leave us a review.
Real talk
It a great site but the price range thing doesn't work right. It took me a long time to find somethings I wanted and the description on width and height was not included in all the items.
20 September 2024
Good but room for improvement.
Exploring the many options for dolls and products as well as payment options was very nice and would recommend this site, however a small complaint I have is that the website itself does seem to lag and could use some optimization as well as more search options for navigation. Otherwise I found customizing and buying my doll a pleasant experience.
12 September 2024
WM 173cm H-cup
you are very polite and professional. I was little bit worry about shipping because it was very long journey but everything gone well. Shipping box did not break down and i am very pleased to have her. She is truly beauty and fill my all fantasies.
30 August 2024
I am new to this and so was a little…
I am new to this and so was a little leery about spending so much money on line but the ordering process was easy. I did not get a confirmation of my order immediately so I sent an email asking for confirmation and received a timely response confirming my order.
30 August 2024
Delivery was fast
Delivery was fast. packaging was discrete. Big cardboard box with normal fragile stamps. Had some Chinese on sheet of paper translated to this side up (i think) Was also wrapped in plastic wrap. Head came in separate box. Wish it came with outfit on picture.
23 August 2024
Easy ordering
Haven’t received the item yet but the ordering process was super easy and simple. Always scary buying off line but it was simple.
23 August 2024
I have not received Kendra yet with all…
I have not received Kendra yet with all the premium additions I completely paid for. It's been over 2 months now. You have NOT even contacted me yet in this matter. You have TOTAL payment, my bank account reflects that. You have my number, my name, but I still haven't heard a single word from you.
12 August 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for your review. We did reply to your query you sent on the 9th of August and shared the tracking information for your order. Your order was shipped and shows to have been delivered on the 14th. The tracking information for your order is as follows: 1Z9253070430796493 UPS
Thank you again for taking time to leave us your review.
I NEVER RECIEVED MY ORDER NO 15627…
I NEVER RECIEVED MY ORDER NO 15627 WONDERING WHAT HAPPENED
13 August 2024
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi there, thank you for taking time to leave us a review. We are sorry you have not received your package yet. We sent you an update. Canadian tracking is showing the package is due for delivery today, 8-15-2024. I hope this helps. Thank you again for your review.
Got exactly what I ordered and it came…
Got exactly what I ordered and it came exactly as advertised and was pleasantly surprised by how realistic it really looks real feels real supper jiggly breast and butt feels like the real thing short weight time recommend to do weight reduction for easy lifting. But very well worth the money
12 August 2024
Unprompted review
Bought a doll that was USA stock
I ordered a doll in the section that said it would be delivered within 2-7 days. I received the head a little over a week later. It's been over two weeks now, and FedEx informed me that they don't even have the package with the body yet.
19 July 2024
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi there, thank you for taking time to share your experience with us. We sincerely apologize about this.The factory said that they are sorry, they found out that this package was lost, and they are negotiating with Fedex about this. They are now processing to resend a new body to you, from the factory. A newly produced body. Once again we sincerely apologize for giving you an unsatisfactory shopping experience.
Great Customer Support with Rachelle.
Great Customer Support with Rachelle.
Product is arriving on-time as promised by JLD Dolls.
Very happy with their support!
6 August 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for your review. It is always an absolute pleasure to be of assistance to you. We are glad to have another happy customer in you. :) Thank you again for taking time to leave us a review.
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