Edited Aug.21st, 2026: Customer service has coordinated with the factory and sent the correct order to me within a week. The Tori doll is amazing. I was told the delivery company will come to recy... See more
Company replied
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Website was well designed, pictures are great, nice selection. Agents are offline, they don't seem to respond quickly compared to other sites. Promotions are misleading. I was offered 10% off with no... See more
Was not as described, the weight of the doll was ~90 pounds of dead weight or better so impossible for me to move. Did not get everything in my order, no responses, no instructions, no anything. Tot... See more
Company replied
Strictly based off my buying experience, the website was decent to navigate. I really liked the variety of dolls available and it was hard to narrow down my choices. With the discounts and free upgra... See more
Company details
About JLD - Joy Love Dolls™
Written by the company
JLD - Feel the Difference
JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.
Start customizing your ultimate pleasure companion today at Joy Love Dolls™
Contact info
1201 N Orange Street Suite #7466, 19801-1186, Wilmington, United States
- (213) 523 3978
- support@joylovedolls.com
- www.joylovedolls.com
3.4
Average
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Good customer service if needed and…
Good customer service if needed and easy step by step ordering and great prices
3 December 2024
Received unfinished doll with missing items
The doll was sent unfinished and wrong for what I ordered. Did not include body makeup or body freckles and the toenails were painted the wrong color. I also didn't receive the teeth set or the tpe repair items and glue that I paid for as well. I tried emailing multiple times and still no response. Plus I gave a decent tip at checkout! This is poor service for what I paid for. The doll is fine even with the mistakes but at least give me for what I paid for. I don't reccommend anyone getting the breathing addon, its just annoying. I should of got the heating addon instead because these tpe dolls get very very cold. Wish I knew that. So yeah, all in all a very bad experience for me after spending $2,900 on a customized doll. Crazy.
29 November 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for sharing your feedback. We sincerely apologize for your experience not meeting your expectations. Your input is incredibly valuable to us, as it helps us identify areas for improvement. We understand the importance of addressing your concerns. We might have missed the emails you sent with the pictures showing the issues with your order. Please send us pictures and more information on this. You can reply to email which the factory previously sent to you when the order was being processed so we can look into this and assist accordingly. Once again we thank you for the feedback.
Absolutely perfect
Absolutely perfect! JLD and Irontech delivered perfectly on this order.
14 November 2024
1st purchess made from JLD
I'll start by saying that I'm a doll collector. I have a few vendors i normally buy from. Heard about an exclusive doll only available for purchase on this site " Zelex's Kendra Lust sex doll". I wanted this so I decided to just give it a go and I'm glad that I did. Doll is completely authentic, beautifully crafted, best softness level i've seen so far on any doll i own, and customer service was very helpful in changing any customization to suet my personal preference with quick responds. 5 out of 5 stars well deserved
2 November 2024
Shipping took quite a long time (…
Shipping took quite a long time ( almost two months) but understandable, if you personalize the doll it’s going to be made from scratch and when I asked where the order was to the customer service they went and asked the factory right away and I got a answer in less than 24h.
I received the doll damaged ( box stepped on and probably worse ), and after sending pictures of the damages to the customer service they simply shipped me a new doll body ( took a while to receive it too but that’s ok ). I was going for a 4/5 but I guess I have no reasons to complain so it’s a 5/5 for me.
12 November 2024
Unprompted review
I ordered a Katerina doll
I ordered a Katerina doll, she is really beautiful, yes! Yes! Really! JLD.com gave me good service and a slight delay from the carrier, I had good, courteous and professional support from Miss Rachelle in conclusion despite the small delivery delay JLD was more efficient than amazon and alliexpress I haven't even received the clothes yet lol (it doesn't matter it was Katerina the most important)
11 November 2024
Well packaged and arrived safely.
24 October 2024
The delivery is very long and there is…
The delivery is very long and there is not information during waiting.
5 November 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for taking time to leave us a review, we greatly appreciate hearing from you. We are sorry of the delay. Your order was shipped and the tracking information update shows it is expected to be delivered today. Once again, thank you for the feedback. Keep well and take care.
Very simple
Very simple to get started with your company and to make an order looking forward to future purchases
4 November 2024
Good customer service and great…
Good customer service and great products, can’t go wrong with that
1 November 2024
Satisfied customer
Quality products and clear information about the shipment, I will repeat.
28 October 2024
It came in a reasonable time discrete a lot faster than I was thinking…
It came in a reasonable time discrete well packaged when I opened it up and unwrapped it it looked and felt realistic. Looks just like in a picture and what I ordered very happy with it i’m thinking about buying another one.
25 October 2024
Shopping for my doll was relatively…
Shopping for my doll was relatively easy and they had a great deal. I had some shipping issues where my doll was lost but thankfully the refund process was quick and easy
22 October 2024
Unprompted review
Dismayed by the slowness of delivery.
It seems to be taking forever for the product to arrive. I never imagined it would take over a month.
17 October 2024
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