JLD - Joy Love Dolls™ Reviews 

501
•
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

Edited Aug.21st, 2026: Customer service has coordinated with the factory and sent the correct order to me within a week. The Tori doll is amazing. I was told the delivery company will come to recy... See more

Company replied

Rated 4 out of 5 stars

Website was well designed, pictures are great, nice selection. Agents are offline, they don't seem to respond quickly compared to other sites. Promotions are misleading. I was offered 10% off with no... See more

Rated 1 out of 5 stars

Was not as described, the weight of the doll was ~90 pounds of dead weight or better so impossible for me to move. Did not get everything in my order, no responses, no instructions, no anything. Tot... See more

Company replied

Rated 5 out of 5 stars

Strictly based off my buying experience, the website was decent to navigate. I really liked the variety of dolls available and it was hard to narrow down my choices. With the discounts and free upgra... See more

Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

About JLD - Joy Love Dolls™

Written by the company

JLD - Feel the Difference 

JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.

Start customizing your ultimate pleasure companion today at Joy Love Dolls™


Contact info

3.4

Average

TrustScore 3.5 out of 5

501 reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(501)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Wm doll

The availability of products is great . It hard to choose. It would be better to talk to someone about orders etc. always using emails isn’t as friendly as speaking to someone. I have purchased 2 dolls from u. Both r different and both r great. My wm doll arrived on time but did not have the hair pictured on line. I had to purchase my own hair, to make her as pictured. Not only was it the wrong hair . It was very cheap brand. So the initial surprise apon opening was a let down. After I equipped her with the new hair. Now she is just perfect.

5 November 2025
Rated 1 out of 5 stars

Don’t mess up you order

No returns if you order wrong and you open the box your out of luck not recommended

19 November 2025
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. As communicated with you via email after carefully reviewing your order, we can confirm that it was placed for the base Missy Premium doll only, without any additional options or AI add-ons selected or paid for at checkout. We shared your order details with you by email to ensure full transparency. Regarding returns, our policy is in place for hygiene and safety reasons and applies once a doll has been opened or used. We truly value you as our customer.

Rated 5 out of 5 stars

Great experience...

What a fantastic experience I've had buying from this company. Hats off to customer service especially Rachelle.
Everytime i had an issue or concern she went above and beyond.

Little things to look out for though.
The dolls do get grubby very quickly so i have used non fragrance wet towelette to delicately remove the worst of what sticks to her skin. And boy is she heavy!!! It's great to snuggle in but getting her to position is one big task sometimes..
Also i was very pleased with what WMdolls included. I had two wigs which get tangled if you don't handle them carefully. I had a vagina warming rod which brings a whole new experience to using her. I had a new outfit too which was a little big but that's no problem. Also they included some plimsolls so she'd stand up a little more securely.

Can you tell I'm happy.
Thank-you very much

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. My dolls had implanted hair that was falling out like it was going through chemo and they did nothing about it.

7 October 2025
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

Thank you for taking time to leave us a review Christopher. We’re sorry to hear about your experience. We did reply to your email on the 27th of October, letting you know that the factory had requested photos of the hair falling out so they could review the issue and assist accordingly, but we didn’t receive a response after that.

Rated 1 out of 5 stars

Sexdoll without head

I ordered a sex doll that was supposed to be in stock in the EU. I received a similar body without a head and without certification, deformed in places and in a damaged box.

1 November 2025
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

Thank you for your feedback. We’re truly sorry for the condition in which your order arrived — we understand how disappointing that must have been. As mentioned in our email conversation, we are already working closely with the factory to resolve the issue you reported, which appears to have occurred during transportation. We have sent you an update by email with the next steps, and we’ll continue supporting you until everything is fully sorted. Please feel free to reply to our email if you need anything further — we’re here to help.

Rated 5 out of 5 stars

First time buyer and was great!

JLD was super helpful with my first time buying experience. Their customer support helped throughout the whole process and they delivered great service.

15 September 2025
Rated 3 out of 5 stars

Decent company, can't return dolls unused

Unfortunately you can't return your doll despite having never used it and was sent the wrong parts.
They did however help by refunding partially and sending the right head.

5 August 2025
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

We appreciate your feedback and are glad we could assist by sending the correct head and providing a partial refund. For hygiene and safety reasons, returns aren’t possible once a doll has been shipped, even if unused. We understand this can be disappointing, but we always do our best to resolve any issues quickly, as we did in your case. Thank you for sharing your experience.

Rated 5 out of 5 stars

Perfect customer service

There was some questions on billion and what was on promotion, the company went above an beyond to honor the promotion, the delivery was perfect.

19 August 2025
Rated 1 out of 5 stars

The company,,JLD

The company,,JLD - Dolls™ Joy Love Did not fulfill its obligations arising from the contractual relationship, and in addition, they robbed me of the payment for the deposit for the doll. I do not recommend this company to anyone

15 September 2025
Unprompted review
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

We take feedback seriously, but it is important that reviews reflect accurate information. Your statement is incorrect. A full refund was processed for your order, and at no point were you “robbed” of any payment. Prior to your cancellation, we reached out to you directly to clarify the add-ons that were selected but had not been charged when the order was placed. This was communicated openly and transparently. While we respect your right to share your experience, posting misleading information can create unnecessary confusion for other customers. We kindly ask that reviews remain truthful so that they reflect the reality of our service.

Rated 2 out of 5 stars

Wrong opinions and t months for…

Wrong opinions and t months for delivery, doll extremely hard and uncomfortable to use

16 August 2025
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

We’re sorry to hear about your experience and would like to understand more about the concerns you mentioned. Could you please share additional details by emailing us at support@joylovedolls.com? You’re also welcome to include pictures so our team can better assist you. We appreciate your feedback

Rated 5 out of 5 stars

JLD is the real deal

After reading some forums and checking out some youtube vids about companion dolls. I felt certain that I was not dealing with a scam site which was a concern to me! It made me more comfortable with spending this amount of money online. I selected a WM doll.

12 August 2025
Rated 1 out of 5 stars

Dolls are not as advertised then when…

Dolls are not as advertised then when you want a refund because its not what you ordered your out of luck

3 September 2025
Unprompted review
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

Thank you for taking time to leave us a review. We’re sorry to hear about your experience and that you feel the doll did not meet your expectations. As noted in our last email, we asked if you could please share pictures of the doll you received so we can check with the factory and address any issues or damages. Once we have those details, we’ll be able to properly investigate and assist you further.

Rated 5 out of 5 stars

Rachelle was awesome!

Rachelle was amazing in helping me receive some missing parts to my order and gave continuous feedback as they worked with the factory. I am really appreciative for the support. The product is exactly as described. Would definetly recommend.

1 September 2025
Unprompted review
JLD - Joy Love Dolls™ logo

Reply from JLD - Joy Love Dolls™

Thank you so much for your review! We’re thrilled to hear that Rachelle was able to assist you and provide the support you needed. We’ll be sure to share your kind words with her — feedback like this means a lot to our team. We’re glad the product met your expectations, and we truly appreciate your recommendation!

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