Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4.3
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Very poor customer service as I browsed…
Very poor customer service as I browsed in the store the staff talked amongst themselves, I was never asked if I needed any help. I overheard them speaking about a customer who had just left. (Very unprofessional).
I tried on a couple of outfits which were a little to big, the clothes are absolutely beautiful.
I did however notice their customer service vastly improve when another customer came in, they greeted her as soon as she entered and they were very attentive to this lady.
I wasn’t the only customer they ignored there were at least 2 others.
Very poor service.
15 July 2021
Unprompted review
Poor costumer service
Poor costumer service. I have sent them 6 emails but no one came back to me. Very disappointed with service they provide. There is no other way to contact them. You pay more to get better service but this is not case
15 June 2021
Unprompted review
Great service
Great service! Shipped and arrived the next day! Included a face mask and free gift which was super thoughtful.
12 February 2021
Unprompted review
My favourite online shop
I have ordered a few times now. I love their style, it’s modern but still a little modest/practical. Pieces easily go from day to night.
My deliveries always arrive on time and packaged just fine, exactly like what you’d expect with an asos order. But surprisingly in the last order there was a few free gifts too! A set of earrings (which I love!) and a free mask too! I love you Jovonna 😊
6 September 2020
Unprompted review
The eclectic range is inspired by the…
The eclectic range is inspired by the London fashion scene but also has elements of trends from the catwalk worldwide. These designs will take the wearer from day to night with ease: ) I do hope that my information will really help you out in many things.
2 February 2020
Unprompted review
Ordered a jumper for my birthday meal…
Ordered a jumper for my birthday meal for it to not turn up and them blame me and said it was me who returned it when I had never even received it! They refunded me but when speaking to someone they said if I still wanted it to reorder it. My birthday meal is tonight and I’m now £80 down as it can take up to 10 days to go back into my account! Fuming!
13 November 2019
Unprompted review
I ordered a jumper in size M/ L but…
I ordered a jumper in size M/ L but they sent me a jumper with no tags on it and the label which is on the interior of the jumper has been cut by scissors in purpose. As I did try this jumper in the 2 sizes they have got (S/M) and (M/L) in their stores but did not buy on that moment.. So I bought it online now, and I know they sent me a small size instead.... The jumper also has a stronger smell to damp/mould ... very sad...
12 January 2019
Unprompted review
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