Jonic Reviews 

135
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gail writing here. Mike doesn't knit! I contacted Customer Services while we were away as our fitted sheet, purchased at the same time as our topper, did not seem quite big enough and so wouldn't tuc... See more

Rated 5 out of 5 stars

We dropped into the showroom and met Megan who ran through the options. We were finding our three year old foam mattress uncomfortable and decided on a Jonic 2000 spring mattress. Spoke to Andrew who... See more

Company replied

Rated 5 out of 5 stars

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered... See more

Company replied

Rated 5 out of 5 stars

Brilliant. Ordered 16th April, delivered 1st May. Delivered 2 weeks earlier than stated timeframe. Two custom sized shallow (16cm) pocket sprung mattresses for our motorhome. The second order I’ve pl... See more

Company replied

Company details

  1. Manufacturer
  2. Bedding Store
  3. Mattress Store
  4. RV Supply Store

Written by the company

At Jonic, we believe getting a good night's sleep on holiday is just as important as the holiday itself. For almost 20 years we have been handcrafting custom-made bedding, mattresses, and toppers for caravans and motorhomes. Our product line is designed to give you ultimate comfort so you can live life to the fullest. We take great pride in every aspect of our work, from our outstanding customer service to the craftsmanship of our skilled team, which is why we back our entire range with a 5-year guarantee.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(135)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got to say an excellent experience…

Got to say an excellent experience mattress topper arrived on time was kept informed all through the process. Quality and comfort top notch would thoroughly recommend using this company and Will do again.

24 June 2022
Unprompted review
Jonic logo

Reply from Jonic

Thank you for your brilliant feedback!

We are so pleased you are happy with our service. We really hope you are enjoying your mattress topper. 😁😁

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

Very efficient- great service

The initial contact via email was excellent full of relevant information making the subsequent telephone call to place my order very simple. Delivery was very good and as for our new topper, well we are very pleased with it. Will certainly use again and have already recommended Jonic to friends and family. Thank you for a very pleasant purchasing experience

18 June 2022
Unprompted review
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Reply from Jonic

Thank you for your feedback and for recommending us, we're really happy to hear you are pleased with our service!

Hope you've had some great holidays with your mattress topper. 😁😁

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

Ordering was made very simple even to…

Ordering was made very simple even to Northern Ireland with a quick and efficient service along with a reasonable postal charge

17 June 2022
Unprompted review
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Reply from Jonic

Hi Bryan,

Thank you for your feedback, we're really happy to hear you are happy with our service!

Hope you've had some great holidays in your AutoSleeper. 😁😁

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

I have ordered from Jonic multiple time…

I have ordered from Jonic multiple time over the last 5 years and have always been extremely satisfied with the products. The staff are brilliant very knowledgeable and helpful and always friendly I love the fact that it is a company with a family feel and the little personal touches in correspondence.

13 June 2022
Unprompted review
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Reply from Jonic

Hey Beverly,

Thank you so much for your brilliant feedback! 🤩

We are thrilled you are happy with our products and our service, the personal touches do make all the difference. 😁

Hope you are enjoying your Buccaneer and you've had some great trips away!

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

Easy to order… and will do so again!

A very easy and smooth process to order our customised bedding. Delivery was much quicker than expected. The quality of the product and fabric was immediately apparent and fitted our island mattress perfectly. Well worth it….. Thank you very much Jonic

13 June 2022
Unprompted review
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Reply from Jonic

Hi David,

Thank you so much for taking the time to leave us a review!

We are really glad you like your Adria bedding, the shaped bedding does make such a difference!

Hope you've had lots of lovely trips away and many more planned.

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

Fantastic company

So so pleased with our recommendation to replace our caravan mattress through Jonic. From the start they were super helpful and swift replying to my queries. My made to measure mattress was with me within 4 days now that’s service! Thank you

12 June 2022
Unprompted review
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Reply from Jonic

Hi Melanie,

Thank you for your lovely feedback!

We are so pleased you are happy with our service. We really hope you are enjoying your new mattress for your Swift caravan. 😁😁

Best Wishes
Charlotte & The Jonic Team x

Rated 5 out of 5 stars

Excellent good quality products very…

Excellent good quality products very pleased with our purchase fast delivery time would definitely use again

9 June 2022
Unprompted review
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Reply from Jonic

Hi Lorraine,

Thank you for taking the time to leave us a 5 star review!! 🤩

We hope you have lots of lovely holidays in your Swift caravan!

Best Wishes,
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Outstanding service

I bought an island mattress protector and fitted sheets for my Coachman island bed from here. The sales, after service and quality are all amazing. The sheets even have labels at the top so that you know which way around to fit them. All packaging is done to a high specification too. I would more than highly recommend purchasing from here and will certainly use them for any future needs. Thank you. Ann Yates Chester

8 June 2022
Unprompted review
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Reply from Jonic

Hi Ann,

We really appreciate you taking the time to leave us a review. We're all so pleased you are happy with our products and our service. 🥰

We hope you have lots of lovely holidays in your new Coachman!

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Mattress protector and fitted sheet…

Mattress protector and fitted sheet ordered and delivered within a week, well made and after a week away they stayed in place on the bed, good quality, comfortable and do the job the need to.

4 June 2022
Unprompted review
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Reply from Jonic

Hi Antony,

Thank you for taking the time to leave us a review! 🤩

We're really pleased to hear you're happy with your Bailey bedding. We hope you had a great holiday!

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Delighted customer

We were so pleased with the quality and the way our first order fitted (fitted sheets) we ordered additional mattress protectors for our motorhome beds - they fit perfectly and we were not disappointed, the quality is excellent. We will order more in the future and would definitely recommend there products.

3 June 2022
Unprompted review
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Reply from Jonic

Thank you so much for your 5 star review!🤩

Hopefully you have lots of trips away planned in your motorhome. We look forward to being of service in the future. 😁

Many Thanks
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Happy customer

Excellent service and really good products. Charlotte couldn't have been more helpful.

1 June 2022
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for taking the time to leave us 5 star review! 😁

We hope you enjoy your products, happy holidaying!

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, fantastic quality products and super quick delivery. Excellent company to deal with.

28 May 2022
Unprompted review
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Reply from Jonic

Hi Steve,

Thank you so much for your review! 🤩

We are really pleased to hear you are happy with your products and our service. We're glad we could get the bedding to you in time for your trip.

I hope you have a great holiday and hopefully the weather picks up! 🌞

Many Thanks
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Another purchase from Jonic

Bought from Jonic before so new what we were getting. Not tried the new island bed duvet cover yet but the opening is now at the round bottom and will be visible we’re as the previous one was at the side and couldn’t be seen from the living area. Time will tell.
After customer service contacted me my issue was sorted. The excellent service they provided to me was over and above what you would expect. Can’t recommend Jonic product quality and service highly enough. Brilliant thank you.

27 May 2022
Unprompted review
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Reply from Jonic

Hi Steve,

Thank you for taking the time to leave us a review!

The opening for the island duvet covers is still down the side, the design hasn't changed. If you have any questions or queries, please give me a call on 01524 844106. 😊

Hope you have lots to trips away planned in your Bailey!

Many Thanks
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Excellent Quality - British Company

I looked to order bedding for our new motor home and wanted it to fit the island bed. I looked at a few companies but decided on Jonic as they are a British (northern) company and they had good reviews. I ordered a mattress protector and fitted sheet for the island bed. They arrived far quicker than stated on their website, which was a bonus. The items are not cheap, however the quality is excellent and I would definitely recommend Jonic.

21 May 2022
Unprompted review
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Reply from Jonic

Hi Julia,

Thank you for your great feedback!

We are really pleased to hear you are happy with our service and our lovely linen. 🥰

Hopefully you'll have lots of lovely trips away planned in your motorhome!

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

I'm not surprised they have 5* reviews

I was recommended Jonic by another very satisfied customer as I had asked a boating forum who they would recommend to make a fitted topper and fitted sheet for my boat. From the moment I spoke to Charlotte I knew I was in good hands and had every confidence the end product would be great. It arrived yesterday and we fitted it today and I can truthfully say it is just what we wanted. Thank you Team Jonic.

19 May 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi Nigel,

Thank you so much for taking the time to leave us a review!

We are all really pleased to hear you're happy with the bedding. What a great review to end the week on! 😁

Hope you have some fantastic holidays on your boat! 🌞⛵

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Great service & products

Very good service, very professional and responsive. Really user friendly ordering process which take you to exactly what you want for your particular vehicle. Products arrived on time, very nicely packaged and excellent quality. Now ordered some additional items

Thanks to all at Jonic.

17 May 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi John,

Thank you so, we really appreciate you taking the time to leave us a review!

We're very pleased that you're happy with our products and our service. 😁

If we can be of any help in the future, please do not hesitate to get in touch.

Happy Holidaying

Best Wishes,
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Extremely impressed

Extremely impressed with the service. Turnaround from placing the order to delivery was 5 days. We were let down previously by a local company. We have been away for a week in the caravan and the mattress was extremely comfortable. Would definitely recommend ordering a mattress from this company

21 April 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi John,

Thank you so much for taking the time to leave us a review!

We are so pleased we were able to help with your Adria mattress. 😁

We hope you had a fantastic holiday with the new mattress!

Many Thanks
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Superb Quality

We had a bedding set on order for Months for our Baileys Motorhome and were given excuses week after week. We then found out about Jonic and were told we could have it within 4 weeks, so we ordered it and we had it within 4 weeks as stated. 1st Class service and friendly staff and superb quality. Its matches the manufacturers bedding 100%
If you need bedding etc for your caravan or Motorhome there is only one place to go in my eyes and its Jonic.
Thanks again to the great team at Jonic

23 February 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi John,

We really appreciate you taking the time to leave us a lovely review! 😁

We are so pleased that we could help with kitting out your lovely Bailey motorhome! Hopefully you have lots of lovely trips planned for the upcoming season.

Best Wishes,
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Fantastic service and quality

Fantastic service and quality. Ordered a made to measure set for a bed above a garage on a burstner motorhome.

Emailed at least 4 other suppliers and all were quoting 3-4 weeks delivery.

Ordered express service for speed and they met that!

10 February 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi Anthony,

Thank you so much for your fantastic feedback! 😊

We always aim to go above and beyond customer expectations. As a team we always try and get orders out as quickly as we can to ensure you have them in time for a trip away!

We hope you have lots of lovely trips planned in your Burstner!

Best Wishes
Charlotte & The Jonic Team

Rated 5 out of 5 stars

Thankyou very happy with our new…

Thankyou very happy with our new mattress, ordered made and delivered within the week. Great customer service an excellent quality product we can't fault.
Mick

6 February 2022
Unprompted review
Jonic logo

Reply from Jonic

Hi Mick,

Thank you so much for taking the time to leave us such great feedback! 😁😃

We hope you love your new Bailey caravan mattress and that you have lots of holiday planned for the season ahead!

Best Wishes,
Charlotte & The Jonic Team

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