JoJo Maman Bébé Reviews 

6,248
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly store staff for providing exceptionally helpful and welcoming service, often going above and beyond to assist families with young children. Shoppers consistently mention the fantastic selection of unique, high-quality children apparel, toys, and lovely accessories that make visiting local stores a true pleasure. Some reviewers were not happy with customer service, noting frustrating communication issues regarding delayed stock updates and missing website information for personalized items. Consumers also experienced difficulties when attempting to resolve unexpected product quality concerns and receiving conflicting directions from support staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain team members for... See more

Product

Clients share positive opinions on product, highlighting the fantastic selection of unique designs, gorgeous... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members who go above and... See more

Location

Reviewers express general satisfaction and appreciation regarding the store location. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more

Company replied

Rated 5 out of 5 stars

I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more

Company replied

Rated 5 out of 5 stars

I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more

Company replied

Rated 5 out of 5 stars

We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more

Company replied


Company details

  1. Baby Store
  2. also in
  3. Children's Clothing Store
  4. Game Store
  5. Gift Shop

Written by the company

JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,248)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from Dawn &…

Excellent customer service from Dawn & Elisa in Lymington. Very helpful. Will be back.

2 May 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello!

Thank you for sharing your experience with our Lymington store. We are so happy to hear that Dawn and Elisa were able to assist you in finding the perfect items. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

Great advice and customer service

Chantelle and her team were super helpful with helping me choose the rise size of clothes for my grandchildren. Ordered the right size which were delivered to the shop in Chiswick next morning.

1 May 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Remy,

Thank you for sharing your experience with Chantelle, they will be so happy to hear they were helpful and made your experience a good one. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

The staff in the Sevenoaks branch went…

The staff in the Sevenoaks branch went above and beyond helping to find outfits for me including looking up stock on the machine and offering to order online. Large selection in store - will definitely go back and would recommend.

1 May 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Jo,

Thank you for sharing your experience with our Sevenoaks store. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

I absolutely love the Sevenoaks branch…

I absolutely love the Sevenoaks branch of JoJo Maman Bébé. The staff are always so lovely, welcoming, and genuinely helpful—they took the time to help us find the best options without ever making us feel rushed. The atmosphere in store is warm and inviting, which makes every visit such a հաճiable experience.

30 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you so much for sharing your feedback on our Sevenoaks store. We are so happy to hear how great your experience was with our staff. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

Lovely staff in Sevenoaks store

Lovely staff in Sevenoaks store. We need more stores we can walk into instead of online

30 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Tracey,

Thank you for taking the time to share your experience in our Sevenoaks store. We are happy to hear that are staff was very helpful.

Kind regards,
Tracy

Rated 5 out of 5 stars

Wonderful store and staff

Amira was fantastic. She helped me navigate the store and buy gifts for three different babies, all of various ages! She was really friendly and made sure nothing was too much trouble.

26 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Sarah,

Thank you for your feedback on our store! We are so happy to hear that Amira was able to help you buy some gifts. We hope to see you again soon.

Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

Great service

Great service, Hamira was expecially helpful with picking out the right items

26 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Sam,

Thank you for your lovely comments about Hamira. We are so glad you had a great experience in our store, we hope to see you again soon.

Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

Friendly and professional @Sevenoaks

Friendly and professional @Sevenoaks

26 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Luke,

Thank you for your comments on our Sevenoaks store, we hope to see you again soon!


Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

The Best baby shop around for baby wear.

Every time I go into the Stamford store I get a lovely welcome from all the Staff. They are all so very polite. I was served by Sarah today and she is amazing I’ve been in a few times and no matter what you ask them you’re always served with a Smile.

They make shopping enjoyable. Always give good advice. Thank you for being such a wonderful staff
I really enjoy coming in Wetherspoon I purchase something or not you do not make us feel as if you don’t want customers that don’t purchase. Although I don’t think I’ve ever walked out without anything.
Let’s hope They don’t close you down too like Cambridge.
Thank you Sarah for being you.
One satisfied customer.

11 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you for your lovely words regarding our Stanford store and Sarah specifically. We cannot wait to let Sarah know of your comments it will make her day!

Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

It was lovely

It was lovely, I did not get her name but the lovely lady with long blonde hair and glasses that was working on the 24th April 2026 at the Sevenoaks store listened to me when I share how I have been trying for a baby for 6 years and just yesterday found out I am 5 weeks pregnant xxx she went through the different cloth options with me and was extremely friendly and sincere xxx

24 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Jade,

We are so happy to hear your experience in one of our stores with the store staff and congratulations on expecting your new arrival!

Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

I come here for 1 piece - walk out with much more!

I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together. That’s why I love coming here.. it saves me time and I get the instant satisfaction of walking out with pieces my kids love. A great selection of toys, clothes and accessories… and the lovely staff have always been very helpful.

24 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Laura,

Thank you so much for your lovely feedback. We are so happy that you had a great experience with us!


Many thanks,
The JoJo Team.

Rated 5 out of 5 stars

Visited the Sevenoaks branch

Visited the Sevenoaks branch as my local and Brighton have unfortunately closed. Very friendly helpful staff.

20 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your lovely feedback Millie.

We always aim to provide the best service and it's wonderful to hear the team at Sevenoaks made your visit a memorable one!

Kind regards,
The JoJo team

Rated 5 out of 5 stars

Amazing experience at the Balham store

Amazing experience at the Balham store, we found our daughters 1st birthday dress

19 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Balham store and that you found your daughters 1st birthday dress.

We look forward to welcoming you again soon!

Team JoJo

Rated 5 out of 5 stars

Super helpful and great quality…

Super helpful and great quality products!

15 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Anna

Thank you so much for your kind words! We're thrilled to hear that you found our products helpful and of great quality. We appreciate your feedback and hope to welcome you back soon.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

We had a great experience at the…

We had a great experience at the Sevenoaks store picking out a gift for a friend. The store was beautifully presented, the staff were friendly but not pushy and we enjoyed taking our time to pick out a couple of items. We’re lucky to have such a lovely childrenswear store in Sevenoaks!

15 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Evie

Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your visit to our Sevenoaks store and appreciated the friendly service and atmosphere. It's great to know you found the perfect gifts, and we feel lucky to have customers like you. We look forward to welcoming you back soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

THE BEST

A wonderful, welcoming store. They're always happy to help! A special shoutout to Sarah and Ella who make every visit so personal! ♡

13 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for sharing your wonderful experience! We're thrilled to hear that Sarah and Ella make each visit so personal and special. We always aim to provide the best service possible, and it's heartwarming to know it made a difference. We can't wait to welcome you back soon!

Kind regards,

The Jojo Team

Rated 5 out of 5 stars

Lymington store - best service !

Went into lymington store today and the ladies were lovely and helpful finding some slippers for my grandson - thank you

11 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you very much for your wonderful feedback! We're delighted to know that your visit to the Lymington store was so positive and that our team helped you find exactly what you needed. We can't wait to welcome you back again soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, very patient and helped us around store - a fabulous experience with the Guildford team :)

11 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your kind words! We're thrilled to know our team at Guildford could help you. Delivering excellent service is very important to us, and we're delighted it made your experience enjoyable. We look forward to welcoming you back soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Love the Sevenoaks branch

Love the Sevenoaks branch, I literally go into town just to get stuff from JoJo!

10 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your feedback! We're delighted that our Sevenoaks branch continues to be your go-to for shopping in store. Delivering excellent service is very important to us, and we're thrilled it contributed to a great experience for you. We look forward to welcoming you back again soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Sevenoaks

Lovely store. My daughter (5) loves popping in to browse the clothing, shoes and toys. The staff are always friendly and helpful

10 April 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for sharing your experience! We’re thrilled that our team could make your shopping trip more enjoyable and keep your little one entertained. We truly love seeing families shop with us, and we’re happy we could make it a fun experience for you both!

Kind regards
The Jojo Team

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