Joesdoors Reviews 

So disappointed .....my kitchen tops replaced looks wonderful just what I
wanted. Free sink ! All rubbish removed !!!in 2 days !!!! OH NO IT,S NOT still on my door step Thanks Mr Salesman who we were assured it would be with the Green shoes you told us it was goinf ro be taken apart from sink. EVIDENTLY we signed in the contract to say we did not want it taken why on earth would we do that the box says 2 men need to lift it....
Thanks for no help over a week now

Shane provided excellent customer service during installation, above and beyond. Respected my property and was very tidy in every way. Personable and punctual, gave me time to ask questions or discuss options. Installation took from 8:30 to 4:30 for my kitchen, with so little disturbance I couldn't believe it. Others who came prior for measuring and delivery were also pleasant to deal with so I can highly recommend this company for kitchen worktop overlay and splash backs.
Quality of product and result is excellent, all my neighbours are jealous.

From start to finish including initial survey & following the agreement to proceed, all contacts & appointments were courteous & punctual. As matters progressed towards the date agreed for installation, there was regular contact, materials arrived in time & the whole process went like clockwork. Regarding the installation Mark Jones advised time of arrival & arranged a gas fitter who was essential & then arrived exactly on time both days with his colleague Jaden. Marks installation was superb, oozing quality & his personal attention to detail has to be seen to be believed. Cannot fault a thing.

Excellent customer service from the beginning. Fantastic transformation. Can highly recommend

A perfect service from start to finish. Amazing products & perfect fitting service too. Highly recommend ⭐ ⭐ ⭐ ⭐ ⭐

I recently had my doors and work surfaces replaced. The work surface was done brilliantly and I am pleased with that. However, the doors were a complete shambles. I did not receive all the doors so the kitchen isn't finished. The fitter managed to knock a cupboard from the wall and broke my plug socket and glasses, and did not apologise. He also stole a box of handles, hinges and other bits from me. He is refusing to return these items to me unless I pay him, which I have refused to do because the job has not been finished. He is also being somewhat abusive, and I am a woman living on my own.

I have contacted Joes Doors customer care and they are not being at all helpful.

At the moment I have an unfinished kitchen and a broken plug socket.

I will definitely not recommend this company.

After reading your response, this is a total lie. The fitter refused to come back and rectify his mistakes unless I paid him. He is witholding my hinges, and handles. I did not ask him to take them away with him.

I have tried on several occasions both Friday and today to contact your customer care team, but have had no response to my messages, except that you will be in touch within 72 hours.

The fitter you chose to install my doors, clearly is a liar, and I suggest you vet your fitters much better in future.

I have a remedial date of 23 Sept to finish the doors, which were not supplied with the original delivery and I have told your team, that due to me being on my own and the fitter becoming extremely aggressive with me, I do not want him to complete this, I would prefer a different fitter, so if the previous fitter could return what he took from then, I would be grateful.

Excellent customer service from Planning to Installation from Phil in Sales and Surveyor Our Fitters Craig Howarth and Elliot worked to perfection to make this experience worthwhile nothing to much trouble for them went the extra mile for us.So happy with my new look Kitchen .Highly Recommend

We decided that we needed to give our kitchen an uplift with Quartz overlay tops and had seen several adverts for Joe’s Doors. We were undecided at the beginning as to how this would work but we were soon assured by a visit from one of Joe’s Doors Sales Managers, Dan. Dan explained in detail how the process worked - from his visit to show us a sample of the Quartz overlay and taking photos of our current kitchen layout and replacing the tops with our choice from the range of Quartz colours by using an App on his phone. We were very impressed with how it would look and so decided to go ahead and have them installed. We had to wait a few weeks because there is a very efficient process. Dan had already taken measurements but these were confirmed by a visit from a surveyor, to ensure everything was accurate. Then a day or so before the installation, all of materials are delivered. Then the Fitter, Ashley turned up to start the installation and any other workmen as required. Everything went very smoothly. All of the staff were very friendly and helpful and the end result was excellent! The Fitters turned up at 8.30 am and left around 4.00pm. Whatever rubbish that was leftover will be collected within a few days after. Overall excellent service.

We had Anthony the salesman visit us today. He was very friendly and very knowledgeable and spent a lot of time with us making sure we was getting the doors and handles we wanted, showing us all options available.
Would highly recommend Anthony and we now look forward to having a new modern kitchen.

Everything was organised for my new kitchen to be fitted.
I was away when the guy came to fit my kitchen, but informed them my son would be there to let them in.
The guy was supposed to turn up at 8am, but didn't turn up until 4.30, he stayed a couple of hours then left.
He then came to finish off the next day.
On my first glance everything seemed OK.
Then I opened a door which ended up hanging off, so a guy came over to fix it.
Then it fell off again, so I got a guy I know to fix it.
Then I realised there was sealant missing around the new sink, so water was going underneath it, when I sent a photo they said the sink had moved, but there was clearly no sealant on there or behind the sink.
Then I pulled my tumble drier out to find the end panel that had been fitted had only half the panel fitted instead of the whole panel.
Ive spoke to several people, but never really got a proper apology, plus they had alot of trouble understanding that I wouldn't be at home in the morning, as i was at work, but told them my son would be there any afternoon.
They still kept booking the guy to come in the morning, this happened on several occasions.
Finally a lady called Vivien sorted the visit out for me.
I paid just over £10.000 for the kitchen, and im appalled at the customer care, and how ive been constantly messed around.
I would never suggest this company to anyone unfortunately.
Plus I've had to wait weeks for them to actually come and fix things.

We had Kash come out today and give us a quote to update and rejuvenate our kitchen.
The quality of the doors and worktop covers looks stunning and the price was incredibly competitive.
The worktops are beautiful and will make any kitchen look brand new and hi end without the hi end budget.
Kash is an absolute credit to the company, his professionalism and genuine love of the product shone through and he was nothing but courteous and respectful of our requirements.
He was great going through all the options without any aggressive sales tactics, at no point did we feel pressured to make the sale.
He got us an excellent price and discount.
I would absolutely recommend Joe’s Doors to anyone looking to revamp their tired kitchen.

We ordered our new make over kitchen including granite work top and paid £7500 in total,50% with order and 50 % 7 weeks later,1 week before insallation began
All went well with a great fitter Sam and the quality and workmanship 1st class until the end of the second day when Sam informed me were 2 cupboard doors short,3 handles short and 1 white wood filler length short.
Informed Joes doors who apoligised profusely and said all would be sorted within about 4 weeks !!!
So am i supposed to look at my kitchen with 2 cupboard doors missing and open the 3 cupboards without handles for 4 weeks?
I know in reality mistakes happen and a company is judged on how quickly they sort out the problem which is totally of there own making but to me 4 weeks does not show the company in a good light.
I wander how long it would take if the 2nd 50% payment was due on completion of the order to the customers satisfaction,which prior to this contract had always been the case to me.
10 days later and i have had no reply to my review nor do i have a date when my 2 missing doors and 3 handles will be fitted.All a shame really as a great job in fitting the kitchen as is just not finished and when will it be ?
So received a date of 17th September for the 2 missing doors to be available and a fitment date at the moment of 30th September.
You would have thought some priority would be given to complete this order,maybe 1 hour most to fit the two doors so why is it planned 13 days after receipt of the doors to fit!!!
On this reckoning it will be 6 weeks to finish the kitchen
18th August should have been now given 30 th September !!!!

I would leave no stars if I could. A completely messy installation process and now I’ve had the doors for less than two years and they are barely handing off the hinges. The sink tap they’ve installed I had to re-do already. The doors were installed completely unprofessionally and they also lack protective coating, so beware if you’re getting matt doors they will be stained within a week and you will never be able to get it off. I now have to re-do my entire kitchen. Absolutely disgusting quality and installation experience.

Friendly, quick, efficient service and 5 star finish. An absolutely brilliant choice versus the cost of a whole new kitchen! Special shout out to Tony in sales and Kim the fitter - both excellent and made the process super smooth.

Good service from start to finish especially Des and Arron who were the fitters and took great print in their work. Nothing was too much trouble. Would recommend this company

Really pleased with our initial quotation appointment with Joe’s Doors. The salesman Anthony was polite, friendly and professional. He took his time talking us through the whole process and explained everything clearly, including the paperwork and how the payment process works. We never felt rushed and had plenty of opportunity to ask questions.
Very happy with the service we received at this first stage and we came away feeling well informed and confident about the process. A really positive experience so far, we look forward to seeing the finished kitchen & will update.

Thrilled with our new kitchen. The communication was brilliant from start to finish, Lee came out within a few days to discuss options and pointed out things wed not thought of, very professional and informative 👍 Rhys fitted the kitchen (as we added quite a bit) in just 2 days then Carwyn fitted quartz work tops sink and hob in a day. Both such lovely boys and so professional no mess was left they were amazing!! All old kitchen taken away. Follow up calls from the team to make sure all was as we expected and a direct number to Emma if we encouter anything in the future also a 6yr guarantee. We recommend this company 100% 👌 and a big plus for us is its a local firm so keeping it in the community 👍

Kash working for Joe's doors was so professional and so polite he's noladge all about the work tops and doors and units could not ask for better

Just had Stevie and Nicki install my kitchen yesterday and today,I’m a retired carpenter and the job they have left is the best , I’ve worked all over the world and for the royal family of the UAE and they beat any carpenter that we employed, very tidy, neat and conscientious workers, great job thanks.

First class customer service, from initial consultation with Dawn. Worktops ordered, delivered on time, to final fit by Gary whose attention to detail was excellent, followed by great after sales customer service to check that everything was okay the following day. I would highly recommend Joe’s doors. Everything went really smoothly and I am so pleased with the end result.