Biggest respect for your help team and I appreciate your work and honest with company and thankful reading My application and give me My All mistake so I don't angry.whythis is your truth so I manage... See more
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JobLeads is a digital career coach enabling professionals worldwide to get the job they desire. Our mission is to digitalize all aspects of career coaching to make it accessible and affordable for every professional.
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Brandstwiete 4, 20457, Hamburg, Germany
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I just had by resume reviewed for the first time, and the experience was fantastic. The feedback was incredibly specific, highly actionable and perfectly categorised. It was straight to the point and very helpful for my job search!
The advice was clear and explain how to fix each problem. Also provided insight on what is recommended.
I signed up for the €2.99 trial to test JobLeads. What I did not receive was any reminder that the trial was ending and that my subscription would automatically renew at nearly €70 per month.
As a result, I was charged for three consecutive months without even realizing it. The worst part is that I had already stopped using the platform after about a month because I found it to be of very little value. Many job postings were duplicates, a number of them were outdated, and I couldn’t find anything that wasn’t already available on free job boards.
I only discovered the recurring charges several months later when I reviewed my bank statements.
In my opinion, this is not a customer-friendly approach. If a company is confident in the value of its service, it should send a clear reminder before converting a €2.99 trial into a subscription that costs almost €70 per month.
After looking into other reviews, I realized that my experience was far from unique. Many other users have reported the same issue.
I cannot recommend JobLeads. If you decide to try the platform, make sure to cancel your subscription well before the trial ends, or you may find yourself paying for a service you no longer use.
I have received many great leads for jobs, and extremely helpful advice on improving my resume.
A very insightful review of my CV with some very valid suggestions.
This experience gave me a clear knowledge of an International CV format
i want to delete my account and membership but delete button was not accepting, afterwards 17usd was deducted yesterday and also last week also 17usd was deducted without any reason. even if i want to delete, it's not accepting my delete option. I applied for job but showing another website. so, i tried deleting the account not accepting. no refund.
Provided point by point instructions on how to improve my CV.

Reply from JobLeads
I am extremely disappointed with JobLeads' customer support and rigid billing practices.
I signed up for a trial period and strictly used the platform only during that initial window. I did not use, access, or benefit from the platform a single time after the trial ended. Unfortunately, right as the transition occurred, an automatic renewal invoice was generated. My cancellation request was submitted immediately following this, but support completely refuses to show any goodwill or make an exception, hiding behind automated responses and strict terms while demanding payment for a service that has remained entirely untouched.
Closing tickets prematurely (such as Ticket #2481110) without genuinely addressing a customer's situation or offering a reasonable goodwill waiver for an unused subscription leaves a very bad impression. I expected a much more customer-centric approach rather than automated rigidness over a disputed transition window.
UPDATE:
Updated from 1 star to 3 stars.
While I'm glad the case is finally solved, I'm disappointed by JobLeads' rigid billing practices and poor initial support. It shouldn't require opening multiple tickets, closing them prematurely (like Ticket #2481110), and escalating to Trustpilot just to get a resolution for an entirely unused subscription after a trial period.
However, I am increasing my rating to 3 stars because Adriana from the social media team stepped in, understood the situation, and successfully resolved the case. Thank you, Adriana, for your personal assistance.
U have help me we my resume and job search in Townsville I'm hoping I can land a job soon

Reply from JobLeads
I signed up on their 14 day plan. While signing up they guarantee full money back. I used it and it was full of bugs and it was not useful. I gave them feedback on the things I saw that would improve their product and asked for refund. They declined first time without reading my email. To my response second time, they said they wont refund and as a good will gesture they can give 30% refund if I accept it. For people looking to try, beware of this. Also, not a pleasant customer service experience.

Reply from JobLeads
Thank you so much for such useful information, I never knew I needed it this much. I already feel more confident even before I implement the changes on my resume. It is also nice to know there are a few things I got right.
Thank you very much I recommend that all job seekers may engage with you.

Reply from JobLeads
Suggestions were relevant and helpful. Ideas and recommendations were presented clearly. Statements and recommendations were presented with a very positive (friendly) attitude.

Reply from JobLeads
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