Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more
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About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Replied to 22% of negative reviews
Typically replies within 1 week
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Scrub Buddy
Scrub Buddy
What a waste of money. Both heads totally smashed on the second time of use.
what a waste of money water pressure…
what a waste of money water pressure very poor doesnt do the job as advertised steer clear of this product
pressure washer
works as the advert describes but on real needs such as patio cleaning I will have to use my mains power machine
as no great pressure through the nozzle
PolaOptics HD
Good quality Polaroid sunglasses with a useful magnetic lock system.
I ordered my products l needed
I ordered my products l needed, delivered very quickly and a very good price. Will definitely be ordering from JML again. Thank you, very impressed.
Heavy duty Shovel - Excellent price
I have been looking for a substantial serated shovel but they were all very expensive. JML offered this one at a bargain price. I wasn’t sure what to expect but was pleasantly surprised. It is a strong well made shovel. Delivery was quick and smooth. Excellent buy!
Frustrating bad
Frustrating bad - received as a gift, but accessories crammed in the box case when opened and this kinked the water feed hose. Couldn't unkink it as it had a plastic memory so went back to having multiple collapsed bends in the pipe which stopped the unit working.
I spent and hour try to fix it when washing our motorhome which I failed to do - save your money and use a normal hose pipe
Good service with updates
Good service with updates, arrived as promised.
Great product (Space Gym)
Great product (Space Gym), excellent quick delivery (free) and note that going to JMl direct undercut the same product via Amazon by 50% and it included a wall mounting bracket which was thrown in for free. All in all I was very impressed with the service.
Order arrived promptly and I’m very…
Order arrived promptly and I’m very pleased with my purchase thank you.
The pillow doesn't look as advertised
The pillow doesn't look as advertised. It certainly isn't long enough to fit my knees and ankles. Worst too...when I called JML to arrange to return it, I was told I'd have to pay postage. Having paid for delivery, I'd end up paying half of the cost of the pillow in postage. I'm very disappointed in JML and will not be buying from them again.
Excellent
My purchase was a simple, hassle free experience and prompt delivery. Item received in excellent condition and delighted with my purchase. Will definitely shop here again, thank you 😊
Looks good but haven’t used it yet.
Looks good but haven’t used it yet.
Brilliant I loved my glasses and they…
Brilliant I loved my glasses and they was delivered swiftly
Great price and quality product thankyou
Would order again
Quick and easy to order and delivery…
Quick and easy to order and delivery was good
This was my first order that I have…
This was my first order that I have placed with JML and i found it easy to check their product range and also to order. My package arrived shortly after ordering and the products look great I have not had a chance to use any but will try in the near future. I would order from this site again.
Car wash made easy
The item was easily found and purchased, it was delivered on time and very easily put together even without using the instructions. Though I haven't got around to using it as yet I'm positive that I won't encounter any problems as it worked as soon as I pulled the trigger Happy days as someone once stated.
Easy ordering fast delivery by DHL
Easy ordering fast delivery by DHL
Love the power washer no dirt on my car now
Disappointed
I bought 2 of the swan pillows. I was really disappointed as they look much bigger in the picture and they aren’t even thick enough to give support. I was going to return them for a refund but i would have had to pay the postage, and as the two of them would have a made a big parcel it would have cost a lot in postage so had to keep them. I’ve even tried using the both together but it’s not practical. I wish I’d have bought them from a shop that has a JMLl stand as I could have taken them back for a refund.
Excellent all around
Very happy with JML from the ordering to the receipt of the product. Very pleased, excellent.
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