Always an excellent service from JM wholesale and if there was any issues jm wholesale would deal with it promptly. Excellent choice of products
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Service and excellent communication, I'm glad I have found a reliable supplier for my business. I've been trading for 10 years now and these guys are the best.
Company replied
Sort of products you end up keeping half because they are too good a deal or too cool to sell. Your biggest flaw. Otherwise perfect delivery
Company replied
Had a problem with price matching but Jamie phoned me and sorted it out Very polite and very professional throughout Fantastic service thanks jamie
Company details
Written by the company
Welcome to JM Wholesale, the UK’s largest wholesaler within the vaping, CBD and smoking sector. With an ever-expanding inventory, we currently sell over 15,000 products, and are pioneering within one of the fastest-growing industries Worldwide! Our comprehensive product range extends beyond CBD and vape items, encompassing a diverse selection of nootropics, supplements, cosmetics, and vegan health foods. We are committed to providing our customers with the widest array of cutting-edge products, ensuring you always have the latest and greatest at your fingertips. Driven by a passion for innovation and a commitment to excellence, we continuously seek ways to enhance our offerings and services. Our dedicated stock control and purchasing team meticulously curates our product selection, guaranteeing that you not only have access to the latest trends but also find the most unique and sought-after items on the market. In line with our philosophy of exceptional customer relations, we now offer a suite of exciting e-commerce solutions, including Drop Shipping, White Label, and Fulfilment services. These tailored solutions are designed to empower retail businesses of all sizes to thrive in the ever-evolving digital landscape. Our team of experienced and enthusiastic customer service representatives is always available to provide you with the expert guidance and support you need to succeed. Join forces with JM Wholesale, the UK's undisputed leader in vaping, CBD, and smoking accessories. Embrace the future of wholesale and elevate your business to new heights.
Contact info
1 Brook Street, , LE8 6LA, Leicester, United Kingdom
- +44 116 273 1706
- sales@jm-wholesale.co.uk
- www.jm-wholesale.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
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Reply from JM Wholesale Ltd
Thank you so much!
Great service as usual.
19 December 2024
Reply from JM Wholesale Ltd
Hi Imran, thank you so much! I'll let the team know about your fantastic comment!
Reply from JM Wholesale Ltd
Hello Rafal - I am surprised to hear this, do you have an order number that I can look into for you please?
Reply from JM Wholesale Ltd
Hi Oli, Thank you so much!
Really great company to deal with great…
Really great company to deal with great products and prices super fast delivery and super good customer service will be ordering more in the new year
10 December 2024
Reply from JM Wholesale Ltd
Thank you so much Andrew! We hope you had a lovely Christmas!
Reply from JM Wholesale Ltd
Hi Alex, thank you for the wonderful comments!
Jade is a superstar
What a transformation in service since Jade took over the DS team.
Jade is a superstar who understands customer centric service and knows that my customers are really their customers, She knows what the end user expects in terms of delivery and quality.
I am now more confident in the available stock levels and the quality being accurate, and this in turn is increasing my sales and profits.
Having had numerous problems in the past, at the moment I cannot complain and as far as I can see this is entirely thanks to Jade
1 December 2024
Unprompted review
Reply from JM Wholesale Ltd
Hi Magic Elf - Thank you so much for your thoughtful and kind words! I'll pass your comments onto Jade, I'm sure this will make her day!
Fantastic company to deal with
Fantastic company to deal with. Great prices, great range, great support and easy to navigate website. I have no hesitation from recommending JM Wholesale.
10 December 2024
Reply from JM Wholesale Ltd
Thank you so much Squire Vape Co! We will pass your comments onto the account managers and I'm sure they will be thrilled this morning!
Always missing something usually they…
Always missing something usually they tell you but this time didn't even put missing items on the paper invoice but I've paid for them all and can see that on order confirmation
6 December 2024
Reply from JM Wholesale Ltd
Hi Jocelyn, I have tried calling you over the last two days and sent over an email to discuss this further - we did speak on Tuesday and I issued a refund for the missing items. I would like to discuss this further with you so we can put this right. Thanks Jade
They got many vape collections also…
They got many vape collections also love their cbd range
27 November 2024
Reply from JM Wholesale Ltd
Hi Anil, Thank you so much for your feedback - we always strive to ensure we have a comprehensive range of top quality products!
Exceptional service
Exceptional service. Especially Jade.she is very professional and knowledgeable.
6 December 2024
Unprompted review
Reply from JM Wholesale Ltd
Thank you so much for your lovely words Julie - we will be sure to let Jade know!
Brilliant service and excellent quality…
Brilliant service and excellent quality items
7 December 2024
Unprompted review
Reply from JM Wholesale Ltd
We look forward to dealing with you again Margaret - thank you so much for your lovely feedback!
Very pleased with service & product recieved
I am really pleased with all products I have bought from these. Especially with how the sales process was handled by Jade. She was pleasant, patient & was extremely helpful with any questions I had. 👍🏼
Thank you Jade 🙏🏻
2 December 2024
Unprompted review
Reply from JM Wholesale Ltd
Hi Luke, such lovely comments, we will be sure to pass this onto Jade and I'm positive she will be thrilled to receive such feedback!
As a new customer I deal with chronic…
As a new customer I deal with chronic pain and discomfort daily and im always looking to relieve my pain anyway i can. I had recently heard alot of news and the benefit of using CBD products and took it apon myself to give it a try!
I got in contact with Jade who was extremely helpful and understanding with what I was searching for to suit my needs, Jade was able to recommend me some products and I can 100% say I am impressed! Jade was very supportive and has been able to deliver success with supplying CBD products that i am now encorporateing into my daily routine to help with my pain management.
22 November 2024
Unprompted review
Reply from JM Wholesale Ltd
Hello Samantha, thank you so much - We hope our products are having a positive impact! I will pass your lovely comments onto Jade!
Great supplier
Great supplier. Huge range of prodiucts with brand new products almost every day.
A pleasure to deal with, thank you.
6 December 2024
Unprompted review
Reply from JM Wholesale Ltd
Hi Lee, Thank you so much for the lovely feedback!
Great website with many goods
Great website with many goods, difficult to find then, in other suppliers. The only issue the parcels never arrive on time, sincerely 6 of 10 parcel will arrive 3 or 4 days later knowing that I pay for next day delivery, very disappointing
2 December 2024
Unprompted review
Reply from JM Wholesale Ltd
Dear Customer,
Thank you for your honest feedback. We sincerely apologise for the delays you experienced with your orders and understand how frustrating it is, especially when next day delivery is expected.
Since your last experience, we have made significant updates and improvements to our website and order processing systems to ensure a smoother, more reliable service. We are committed to providing timely deliveries and excellent customer service.
We would love the opportunity to restore your confidence in us and invite you to try our updated service again. Please don’t hesitate to reach out directly if we can assist with any future orders.
Thank you for your patience and understanding.
Kind regards,
JM Wholesale Team
Everything that was ordered arrived…
Everything that was ordered arrived when they said it would. All the pricing was fair and was helped by Jamie who went above and beyond to make my experience great. Thanks JMWholesale for a good experience
29 November 2024
Reply from JM Wholesale Ltd
Hi Daniel, I have passed your comments onto Jamie and he has said thank you very much for the positive feedback and it means a lot to him!
Reply from JM Wholesale Ltd
Thank you so much Abdul! We look forward to dealing with you again
Very good service and speedy delivery
28 November 2024
Reply from JM Wholesale Ltd
We really appreciate your kind words Leigh!
Brilliant service!!!!
19 November 2024
Reply from JM Wholesale Ltd
We hope Heather managed to get those reports all okay - let us know if she needs anything more!
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