Jigsaw24 Reviews 

540
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great communication and advice. People frequently appreciate the competitive pricing and the ease of the ordering process, often finding products not available elsewhere. Reviewers also often report fast and prompt delivery, with many items arriving quicker than expected. However, some customers noted issues with delivery, including unexpected delays or items being left insecurely by couriers. A few other people experienced problems with incorrect or faulty products, unfulfilled orders, and difficulties with promised refunds or stock communication.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the availability... See more

Service

Reviewers mention ambiguous feedback about service, with some customers consistently praising the excellent... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers having positive interactions, noting... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the excellent and good prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.0

Great

TrustScore 4 out of 5

540 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(540)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Product Lacie external drive well described as damaged packaging, some markings but functions ok - arrived promptly. good service.

16 July 2021
Rated 5 out of 5 stars

Exceptional Service

I needed to get cameras for our live streaming set up and had other ideas in mind. Jig saw 24 arranged a meeting for me with their camera specialist Anthony. I must say the level of service was exceptional, despite covid, i managed to get most of my order in time and must say, i was very impressed with the equipment I ended up purchasing. Charlie, the accounts manager was very professional throughout. Thank you Jigsaw 24. I highly recommend them for all your IT related needs, they will not disappoint.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, kept me updated on a longer than usual wait for an LG 4K screen. Was given regular updates, and it arrived before the anticipated date. Secure UPS delivery deffo very good.

25 June 2021
Rated 1 out of 5 stars

Terrible company and lack of…

Terrible company and lack of communication, my friend applied for this company was told he had a job by multiple people from this firm and was told he had to wait on funding before he could start... made to wait 2 months with no communication not even a LOE to then be told today he is no longer needed

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Jigsaw 24

Jigsaw 24’s communication was excellent.
They kept me informed about what was happening with my order and when it was due to be delivered.
The parcel arrived on time and was well packaged.

1 June 2021
Rated 5 out of 5 stars

Very happy

Good pricing on the camera we ordered and was sent as soon as it was available. UPS were a bit of a nightmare with trying to rearrange delivery but that isn't Jigsaw24's fault. Would happily purchase from again if the price is right.

1 June 2021
Rated 2 out of 5 stars

Inflexible when a product was faulty

Good customer service and helpful staff when purchasing hard drives. However one developed a fault after 6 weeks, (after the 30 day grace period) and Jigsaw would not have it returned, insisting I had to take it up with the drive manufacturer. This seems like a poor response - I was happy to buy a replacement drive from them but having spent days trying to get this drive fixed, and having nearly lost an awful lot of work due to the faulty drive, you would think they would take a hit on the return to keep future custom. They have an agreement that after 30 days it is up to the manufacturer to fix the issue, but I don't want a like-for-like replacement as I have lost faith in the brand, and now Jigsaw24 too.

21 May 2021
Unprompted review

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