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Jeulia Jewelry Reviews 

13,079
•
TrustScore 4.5 out of 5

4.5

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exquisite quality and wide variety of products, often noting how beautiful and durable the jewelry is, making them feel like expensive items. People find the website very user-friendly and easy to navigate, contributing to a smooth and enjoyable shopping experience with extensive options. However, some customers also noted issues with order processing and delivery, experiencing long waiting times or incorrect tracking. A few other people also felt that the received products did not always match website descriptions, with some items appearing smaller or having quality issues like peeling finishes or unclear engravings.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

User experience

People report positive experiences with user experience, highlighting the website's ease of use and... See more

Quality

Customers consistently express satisfaction with the quality of products, often describing them as top-notch,... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration over delays and... See more

Website

Users describe positive interactions with the website, finding it friendly, easy to navigate, and well-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, simple and precise. A massive range of jewellery for men and women, beautiful styles and colours, and also the option to upgrade on some item to even better stones. Jeulia's stones... See more

Company replied

Rated 5 out of 5 stars

The quality and variety of items is amazing. It is sometimes hard to decide what to get. Love the products and the shopping experience. The quality of each item makes you feel like you were wearing th... See more

Company replied

Rated 5 out of 5 stars

I have brought a few rings now, they are all beautiful. I’m very glad there is a size guide because that’s the hardest thing about buying on line. I’m very happy with all my purchases, they fit well... See more

Company replied

Rated 5 out of 5 stars

Very good website that's easy to look through and read. The price of the jewellery is considerably cheap compared to other jewellers. Can't wait to receive my order

Company replied

Company details

  1. Jewelry Store

Written by the company

At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for. Custom Jewelry, Engagement Rings, Silver Rings.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(13,079)

4,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

You are a great company

You are a great company been buying from you for years love it . Your jewelry is beautiful and wears very well still have all mine worn for years get many compliments

7 July 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with this product

I am very satisfied with this product. The quality exceeded my expectations, and it works exactly as described. It is well made, easy to use, and offers great value for the price. I would definitely recommend it to anyone looking for a reliable and high-quality product. Thank you for such an excellent experience!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality, bad customer support.

I ordered a ring, but the black finish began peeling off after just a few days. Despite sending several emails and support tickets, I was offered a replacement ring for €30 — even though I had clearly stated that I wanted to return the item for a full refund.
The product quality is poor, customer support is difficult to reach, and there is little understanding when it comes to returns.
My fiancée is also unhappy with the quality.

5 June 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

First and foremost, please accept our most sincere apologies for the disappointing experience you and your fiancée have had with our ring. We are truly sorry to hear about the peeling issue and the frustration you faced when trying to resolve this with our support team. It is completely understandable that you are upset, and we deeply regret that we have not yet met your expectations regarding both product quality and customer service.

We take matters of product quality and customer satisfaction very seriously. However, after thoroughly checking our system, we are currently unable to locate your order information. To help us investigate this issue directly with our factory and provide you with the proper resolution, could you please provide us with your order number or any other relevant details (such as the email address used for the purchase or the date of the order)?

Once we have this information, we will immediately look into the root cause of the quality issue and process your full refund request promptly. We have also sent you a direct message to gather these details, and we would greatly appreciate your cooperation so we can make things right for you.

Thank you for bringing this to our attention. We are committed to resolving this matter for you as quickly as possible.

Rated 5 out of 5 stars

The website made it easy to find…

The website made it easy to find exactly what I was looking for and the checkout process was very quick and straightforward. It didn’t take much time at all to finalize my purchase. I ordered an engagement ring and I’m really excited to get it!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Not what they seem, AVOID them please

Sneaky cancellation charges, a complete lack of customer services and all around terrible experience.
The website and ordering process seem completely well-made and professional, but it has now been a month since I made my order and it is still showing as "processing". I requested an update via their customer service and received an automated response email which states there are "severe delays" in the production process. I then requested to cancel my order 12 days ago, received another automated response encouraging me not to cancel as I would incur a 30% materials fee for a custom item (I had not customised beyond picking a ring size). I responded and requested to cancel and have had no further response from them for over 9 days now.
Completely awful company, would avoid them at all costs!

6 July 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

First and foremost, please accept our deepest and most sincere apologies for the terrible experience you have had with us. We completely understand your frustration regarding the production delays, the confusing automated messages about cancellation fees, and the unacceptable lack of communication from our support team over the past month. There are no excuses for this, and we take full responsibility for letting you down.

We want to address your concerns immediately and make this right. Please be assured that we have waived the 30% materials fee entirely, and we have processed a full 100% refund for your order. You should see the funds returned to your original payment method within the next few business days.

We also want to clarify that selecting a ring size does not classify an item as a custom order, and you should never have been penalized or stressed by automated messages regarding cancellation fees. We are currently reviewing our automated email system and customer service protocols to ensure this never happens to another customer.

We are truly sorry for the stress, disappointment, and time this has cost you. We understand that your trust has been broken, but we hope that processing this full refund promptly shows our commitment to resolving this matter fairly.

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