Jeulia Jewelry Reviews 

Reply from Jeulia Jewelry

3 days ago

First and foremost, please accept our deepest and most sincere apologies for the terrible experience you have had with us. We completely understand your frustration regarding the production delays, the confusing automated messages about cancellation fees, and the unacceptable lack of communication from our support team over the past month. There are no excuses for this, and we take full responsibility for letting you down.

We want to address your concerns immediately and make this right. Please be assured that we have waived the 30% materials fee entirely, and we have processed a full 100% refund for your order. You should see the funds returned to your original payment method within the next few business days.

We also want to clarify that selecting a ring size does not classify an item as a custom order, and you should never have been penalized or stressed by automated messages regarding cancellation fees. We are currently reviewing our automated email system and customer service protocols to ensure this never happens to another customer.

We are truly sorry for the stress, disappointment, and time this has cost you. We understand that your trust has been broken, but we hope that processing this full refund promptly shows our commitment to resolving this matter fairly.

Reply from Jeulia Jewelry

A day ago

Thank you for taking the time to share your feedback. We are truly sorry to hear that the ring did not meet your fiancé's expectations, and we sincerely apologize for the frustrating experience you’ve had with our return process and communication.

We understand how exhausting it is to go back and forth just to get a return ticket and address. Please accept our deepest apologies for the lack of response over the past week. We have recently experienced an unusually high volume of customer inquiries, which has unfortunately caused a significant delay in our email replies. It was never our intention to ignore you or make the return process feel like a nightmare.

As we are unable to locate your order based on this review, we genuinely want to make this right for you. Could you please reach out to us directly at [Your Customer Service Email]? Please include your order number or the email address used for the purchase. Our support team will prioritize your case, provide the return instructions immediately, and ensure your return is processed smoothly.

We value your business and hope to have the opportunity to restore your trust in us.

Reply from Jeulia Jewelry

7 days ago

We sincerely apologize for the frustrating experience you’ve had and understand your disappointment regarding your daughter's graduation gift. We also apologize if our automated support system caused any inconvenience; we are here to help you resolve this directly.

We have checked our records and can confirm that the shipping address on the original order was: 7183 West Cross Trail, Brecksville, Ohio, US.

However, since you have not received the package, we want to make this right for you. We are more than happy to resend your order completely free of charge.

Please check your email inbox (and spam folder) for a message from us. We kindly ask you to reply to that email so we can verify your correct shipping address and arrange the free reshipment immediately.