Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
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Review summary
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Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
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Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
359K reviews
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Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
JD Customer Care Team
I liked the fast delivery but the…
I liked the fast delivery but the product what I got on the app still had the security tag on
27 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
Reply from JD Sports
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
JD Customer Care Team
Still waiting for my order 12 days…
Still waiting for my order 12 days after ordering.
27 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
very happy with the product the only…
very happy with the product the only downside is delivery driver through package over my gate instead of waiting for me to answer the door?
27 August 2026
Reply from JD Sports
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thank you for taking the time to leave us a 5 star review. We appreciate it.
Thank you for choosing to shop with us. If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
JD Customer Care Team
Great range of goods
Great range of goods. Staff always helpful and love the loyalty scheme JD status.
27 August 2026
Reply from JD Sports
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
JD Customer Care Team
M daughter really loves her new bag can…
M daughter really loves her new bag can fit all her stuff she needs for school in it
27 August 2026
Reply from JD Sports
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
JD Customer Care Team
I am extremely disappointed with the…
I am extremely disappointed with the service here. The staff members were incredibly unfriendly and acted as if they were being forced to work. They showed absolutely no interest in helping us properly.When we brought up a legitimate complaint, they refused to take our concerns seriously. It honestly felt like we were being treated poorly and ignored simply because we are young.I do not recommend this place at all. They lack basic respect for their customers.
19 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
I have received the wrong order and…
I have received the wrong order and returned it from story more than 14 days ago and haven’t received any confirmation or any refund and no one is not responding
27 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Great range of products
Great range of products, good prices and fast delivery and collection
27 August 2026
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
My daughter wanted adidas trainers and she found the pair she was looking for
It was very easy to find what I needed and the delivery was very quick
17 August 2026
Reply from JD Sports
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
JD Customer Care Team
Thank you so much is the quality that…
Thank you so much is the quality that I'm looking for
Keep it up
27 August 2026
Reply from JD Sports
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
JD Customer Care Team
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
Services and care delivery it’s amazing…
Services and care delivery it’s amazing and exceptional…. JD Sport is my favourite place for shopping. Thank you so much
27 August 2026
Reply from JD Sports
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
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