Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
31720 Plymouth Road, 48150, Livonia, United States
- www.jbtools.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You guys have a wonderful product
You guys have a wonderful product, and I've used it a bunch with great results
6 April 2026
Unprompted review
Reply from JB Tools
We are grateful for your kind words. It is great to know that our product has proven useful and reliable over time. Thank you for trusting JB Tools, Linda.
Great price
6 April 2026
Unprompted review
Reply from JB Tools
Thank you, Chris, for sharing your experience. We are glad that you found our pricing competitive. JB Tools is dedicated to providing excellent value.
Reply from JB Tools
Thank you for your review, Tommy. We are delighted that you found our process simple and efficient. JB Tools strives to make every interaction convenient.
Good prices
Good prices, could not get coupon for better discount, otherwise I would have ordered more. Next time hopefully.
4 April 2026
Unprompted review
Reply from JB Tools
Thank you for your valuable feedback. We are pleased to hear that you found our prices competitive, Larry. JB Tools continually works to provide additional promotions, and we hope you are able to take advantage of them on your next order.
Had exactly what I needed
Had exactly what I needed; easy to order and check out online.
3 April 2026
Unprompted review
Reply from JB Tools
Thank you, Millicent, for your positive feedback. We are delighted that you were able to quickly find and purchase the item you needed. JB Tools looks forward to serving you again in the future.
Reply from JB Tools
Love hearing this, Joseph! We keep our inventory stocked and our prices competitive. JB Tools is here whenever you need us!
Ordering was quick and easy
Ordering was quick and easy. Hopefully the product I ordered works as good!
2 April 2026
Unprompted review
Reply from JB Tools
Hi Goochmon Gooch, Thanks for the kind words! We’re happy you had an easy time ordering. We believe your JB Tools item will work just as great as you hope!
I found what I was looking for and…
I found what I was looking for and easily ordered.
2 April 2026
Unprompted review
Reply from JB Tools
That’s great to hear, Clarence! Finding the right tools fast is what we’re all about at JB Tools. We appreciate you choosing us!
EASY ORDERING AND PAYING
1 April 2026
Unprompted review
Reply from JB Tools
Thank you for your positive feedback. We are delighted that JB Tools met your expectations for easy ordering and payment. We look forward to serving you again, Roger.
Bad website
The mobile website was quite a pain gi navigate. Prices were good though
1 April 2026
Unprompted review
Reply from JB Tools
Thank you, Dominic, for taking the time to share your feedback with us—we’re glad you were satisfied with our pricing. We’re sorry to hear that you experienced difficulty navigating our mobile website, and we truly value your input as we work to improve it. Please feel free to reach out to us at support@jbtools.com if you have any additional feedback or need further assistance.
Reply from JB Tools
We hear you, Dave! JB Tools is always working to improve the checkout experience. Thanks for pointing this out!
Reply from JB Tools
We are grateful for your review, George. JB Tools aims to ensure every customer experiences prompt and efficient service. Thank you for your continued support.
Easy to order with Paypal checkout
Easy to order with Paypal checkout. Best online price that i found!
31 March 2026
Unprompted review
Reply from JB Tools
Your feedback is greatly appreciated. At JB Tools, we are committed to offering simple payment methods and excellent value. Thank you for your support, Neal.
Short shipped product again
Short shipped again. For the 4th time. Due to many instances of being short shipped on orders I was making things easier for JB Tools and ordering only one product per order. I figured it couldn't get any easier. This still seems beyond their capability.
I ordered four cases of product, 48 cans with individual weight 0.97lbs. JB Tools shipped a 1 of 1 package with ship weight (including packaging) of 26lbs. So, only half the order shipped.
The short ship was raised with their support desk under their ref 893845. JB tools closed the complaint after claiming all 48 cans shipped (a physical impossibility) and ignored all further correspondence which included package and shipping label pictures.
I have progressed to raising a complaint with the payment company. Though they tend to AI a shipment received and then reject any claim. Clearly this works in JB Tools favour but I am persistent.
Follow UP
JB Tools have offered a 50% refund on the non shipped part of my order order if I return the 50% delivered by them. I'm not sure if they think they are dealing with an idiot or they are taking the piss.
PayPal refunded the non shipped items after 3 weeks of several submissions, three conversations stating the same point. The process is designed to grind you down.
21 March 2026
Unprompted review
Reply from JB Tools
Thank you, Baz, for taking the time to share your experience with us. We sincerely apologize for the repeated issues you’ve faced with your orders and understand how frustrating incomplete shipments can be, especially after trying to simplify the process. Your feedback is very important to us, and we are taking it seriously. Regarding order reference 893845, we will have our support team review the matter again and work toward a satisfactory resolution—we truly appreciate your patience and the opportunity to make this right.
Best price on the Internet love your…
Best price on the Internet love your selection of Astro tools. I’ll probably be back soon.
30 March 2026
Unprompted review
Reply from JB Tools
Glad you had a great experience, Alan! JB Tools is proud to carry a strong range of Astro Tools at competitive prices. We appreciate your support!
Reply from JB Tools
Great to hear, dianapotoski! JB Tools is committed to making ordering easy and dependable. Thanks for sharing!
Great deals
27 March 2026
Unprompted review
Reply from JB Tools
Thanks for the awesome feedback, Paul! We're glad you found great deals at JB Tools. We appreciate you choosing us!
Reply from JB Tools
We love hearing this, Steven! JB Tools aims to make the process easy while keeping communication smooth. Thanks for the support!
First time experience was A+++
25 March 2026
Unprompted review
Reply from JB Tools
Thank you, Cody, for your positive feedback. We are delighted that JB Tools met your expectations with an A+++ first experience. We look forward to serving you again.
Every time I would try to enter…
Every time I would try to enter something in the search bar, it would automatically search before I even finished typing. Other than that, I found everything I was looking for thank you.
25 March 2026
Unprompted review
Reply from JB Tools
We appreciate your review, Jim! It's great to hear you were able to find what you were looking for. JB Tools understands the search bar concern and thanks you for sharing it.
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