Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying som... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Food is all delicious. My reason for four stars is purely because of the state of the delivery box which is not the fault of Jane Plan. A couple of meals were damaged which were immediately replaced a... See more
Company replied
Great customer service. I'm enjoying the process of losing weight for the first time. The customer forum is good for motivation. You feel you're not on your own. Asha, Lead Nutritionist, was... See more
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Packages containing food hard to open too many veg dishes sauce colour can’t get out of Clothing if spilled happy with some dishes have tried but still 2 weeks to go
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
6K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Have only taken part in the last 2…
Have only taken part in the last 2 weeks. The meals I have enjoyed, few minutes to heat up and have started to lose some weight
25 May 2026
Reply from Jane Plan
Hi Janet,
Congratulations on your weight loss! We’re really pleased to hear that you’ve been enjoying the meals and that you find them quick and easy to prepare :)
Thank you for taking the time to share your experience, and please do let us know if there’s anything we can help you with going forward.
Best wishes,
Jane Plan
Poor
Not worth the money. All meals are horrible and taste the same.
Mash is like dried powdered solid lumps
snacks are ok. .they are the only thing thats ok.
25 May 2026
Reply from Jane Plan
Hi Jane,
Thank you for your feedback. We’re sorry to hear that you’ve not enjoyed the meals and we appreciate how disappointing this must be.
We do offer a wide variety of over 80 meals, and you’re able to change your menu between deliveries to better suit your preferences. We also have a Swap Up service available, which allows you to return meals from a previous delivery in exchange for different options, which may help you find meals you enjoy more.
We’re glad to hear you’ve enjoyed the snacks, and we’ve shared your comments about the meals and mash with our team for review.
If you’d like any help adjusting your menu or using the Swap Up service, please don’t hesitate to contact us at hello@janeplan.com.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Christopher,
Congratulations on losing a stone in your first two weeks—that’s a fantastic achievement! We’re really pleased to hear you’re enjoying the food and that you’ve found our team responsive and helpful.
Thank you for taking the time to share your experience, and please do let us know if there’s anything we can help with going forward.
Best wishes,
Jane Plan
Ease of preparation but dislike packaging of dinners
Little to no effort required to prepare. Soups are rather on the salty side. I really dislike the fact that the film on dinner meals does not peel back and I have to resort to using knife or scissors which is messy and also sligtly burns my fingers. I so dislike this that it might even be a reason for my not ordering again
25 May 2026
Reply from Jane Plan
Hi Parr,
Thank you for your feedback, and we're pleased to hear that you're finding the meals convenient and easy to prepare :)
We're sorry to hear that the soups have been a little too salty for your taste. We also appreciate your comments regarding the film on the dinner meals and the difficulty you've experienced when removing it. The packaging is designed to be tightly sealed to help maintain food safety and freshness during transit, but we’re sorry this has caused inconvenience and that it has been uncomfortable to open. Your feedback is really helpful, and we will be sure to share it with the relevant team for review.
Best wishes,
Jane Plan
Daniella at Jane Plan Team
I spoke with Daniella today and she was most helpful, efficient and polite
I would be very happy to deal with the Jane Plan Team at any time - thank you
15 June 2026
Unprompted review
Reply from Jane Plan
Hi there,
Thank you for your lovely feedback! We're delighted to hear that Daniela was able to assist you and that you were happy with the service she provided. We'll be sure to pass your kind comments on to her and the wider team :)
Best wishes,
Jane Plan
Delayed first delivery
There was a delay in my firstdelivery due toa courier
Problem but all is ok.now
25 May 2026
Reply from Jane Plan
Hi Iris,
Thank you for your review. We're sorry to hear that there was a delay with your first delivery due to a courier issue. We understand how disappointing this can be when you're looking forward to receiving your order.
We're pleased to hear that everything has now been resolved and that you're happy with the service overall. Thank you for your understanding and patience while the issue was being addressed.
Best wishes,
Jane Plan
I like the selection that you have
I like the selection that you have, I like the meals that I have chosen but I have difficulty getting into some of the meals once they are heated. This is why I marked you down by 1 star.
21 May 2026
Reply from Jane Plan
Hi Rose,
Thank you for your feedback. We're so pleased to hear that you're enjoying the selection of meals available and that you've been happy with the meals you've chosen.
We're sorry to hear that you've found some of the meals difficult to open after heating. Our meals are sealed tightly to help keep them safe and secure during transit, but we do appreciate that this can sometimes make them more difficult to open. Thank you for bringing this to our attention. We value your feedback and will be sure to share your comments with the relevant team for review.
Best wishes,
Jane Plan
Cancelling a month's order.
Needed to cancel this month's order , emailed Jane Plan.
A lady called Fatima relpied straight away and did what I requested.
Her response was quick , polite and helpful.
14 June 2026
Unprompted review
Reply from Jane Plan
Hi there,
Thank you for your review! We're pleased to hear that Fatima was able to help you quickly and that you found the service polite and helpful. We'll pass on your feedback :)
Best wishes,
Jane Plan
Very pleased with the product
Very pleased with the product. Am losing a sensible amount of weight each week - about 2 pounds - without feeling hunger pangs. The meals, while not gourmet, are tasty enough to enjoy. Especially appreciate having snacks, which I use as my lunch dessert. Would recommend to anyone who wants to lose weight. I'll be spoiled by the end of the program by the convenience of just a quick microwave to make my lunch and dinner! 5 stars.
24 May 2026
Reply from Jane Plan
Hi Philip,
Congratulations on your weight loss – 2 pounds a week is a really steady and healthy rate of progress :)
Thank you for your review. We're delighted to hear that you're feeling satisfied on the plan and enjoying the convenience of the meals and snacks as part of your routine. It's great to know the snacks are working well for you as part of your day, and that you're finding the meals enjoyable and easy to prepare.
We really appreciate you taking the time to share your experience and your recommendation.
Best wishes,
Jane Plan
Not Happy at all
I know I need time to lose weight so I signed up for the 8 month plan as it is the cheapest. I thought mistakenly that I could cancel if i didnt get on with it. Well you can but they charge you £240 in the second month to cancel. They say its to make it the same price as the 2 moth plan had I signed up. So my advice is sign for 1 month at a time if you think the food is worth it carry on . If I had done that i woukd not have carried on. The food is often spicy or bland and not value for money in my opinion. They will say they have lots of choice and that is true but I only enjoyed eating 10% of them! Try it for one month if you must is my advice but only sign up for a month.
13 June 2026
Unprompted review
Reply from Jane Plan
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear that the plan hasn't met your expectations.
We’d also like to clarify our terms regarding cancellation. We offer a “cancel any time” policy with no cancellation fees. However, as longer-duration plans are offered at a discounted rate compared to shorter plans, if a customer chooses to end their plan early, they are asked to pay the difference between the discounted longer plan and the shorter duration they have completed. This is set out in our terms and conditions.
We also offer a 14-day return policy on your first box. During this period, you can try up to 5 days’ worth of meals. If you decide the plan isn’t right for you after this, you can return the remaining meals for a refund, including the meals you have already tried.
We appreciate that everyone’s preferences are different, and we’re sorry the meals you tried were not to your taste. Thank you again for sharing your experience.
Best wishes,
Jane Plan
very good and convenient
23 May 2026
Reply from Jane Plan
Hi Daniel,
Thank you for your review. We're pleased to hear that you enjoyed the plan and found it convenient :)
We appreciate you taking the time to share your feedback.
Best wishes,
Jane Plan
Jane Plan is an excellent idea and does work!
Jane Plan is an excellent idea, simple from beginning to end and really does work. I lost 9 pounds in my first 4 weeks which was astonishing! However, for me personally the food did not agree with me and I stopped after 2 months rather than the 4 I had signed up for. Jane Plan were brilliant. There was no problem with cancelling my subscription and Fatima made it such a simple process. There was no pressure applied to make me stay, instead Fatima was very helpful and prompt in her responses. So thank you Jane Plan and I would still heartily recommend it as a diet plan!
13 June 2026
Unprompted review
Reply from Jane Plan
Hi Sandra,
Congratulations on your weight loss – 9 pounds in your first 4 weeks is a fantastic achievement!
Thank you for your review. We're delighted to hear that you found Jane Plan simple and effective, and that you were able to achieve such great results early on :)
We're sorry to hear that the meals didn't ultimately suit you, but we're very pleased that our team, particularly Fatima, were able to support you and make the cancellation process smooth and straightforward, without any pressure. We'll be sure to pass on your kind feedback to her.
Thank you for recommending Jane Plan, and for taking the time to share your experience.
Best wishes,
Jane Plan
Great customer service
Have been receiving my meals for the past 6 months, there are lots nice meals however it gets a bit boring so had quite a bit backlog of meals. I didn't realise I have the option of pausing deliveries, today Fatima kindly supported me with this and it went so fast! She responded my email within a hour and it went so smoothly. Many thanks, I really like Jane Plan (it also works, soon be hitting 3 ST in weight loss!)
13 June 2026
Unprompted review
Reply from Jane Plan
Hi Orsi,
Congratulations on your weight loss progress so far – that’s a fantastic achievement!
Thank you for your review. We're delighted to hear you've been enjoying the meals overall, even if things have started to feel a little repetitive at times over a longer period. It's great that you were able to discover the option to pause your deliveries when needed, and we're pleased Fatima was able to support you quickly and make the process smooth and straightforward. We’ll be sure to pass on your kind feedback to her.
Thank you again for taking the time to share your experience.
Best wishes,
Jane Plan
Many of the lunch and dinner meals were…
Many of the lunch and dinner meals were too hot and spicy. I have been told not to eat hot spicy foods, but I was not given a choice of meals from you.
I found it quite difficult to take the plastic film off of the hot meals
I did enjoy the breakfasts especially the Janeplan bars and the Salads and soups.
24 April 2026
Reply from Jane Plan
Hi Pauline,
Thank you for your review. We're pleased to hear that you enjoyed the breakfasts, particularly the Jane Plan bars, as well as the salads and soups.
We're sorry to hear that some of the lunch and dinner meals were too spicy for your needs. We do offer a wide variety of meals, including many mild options, and the menu can be changed between deliveries to better suit individual preferences. We also have a Swap Up service available, which allows you to return meals from a previous delivery and exchange them for alternatives that may be more suitable.
We appreciate your feedback regarding the packaging. The plastic film is sealed tightly to help keep meals fresh and safe during delivery, but we understand this can sometimes make it difficult to remove and will pass your comments on.
Thank you again for taking the time to share your experience.
Best wishes,
Jane Plan
Customer Service
I had to cancel my 8 month plan due to an unexpected change in circumstance, after two deliveries. Jane Plan's customer service graciously waived the conversion charge due for early contract termination. I am immensely grateful for their understanding and look forward to returning when things settle. Thank you Jane Plan!
11 June 2026
Reply from Jane Plan
Hi Nancy,
Thank you for your kind feedback. We're sorry to hear that your circumstances changed, but we're pleased we were able to assist you with your cancellation.
We appreciate your positive comments about our customer service team and are glad the process was handled smoothly for you. We would be very happy to welcome you back whenever the time is right :)
Best wishes,
Jane Plan
Supplier issues for them, cancellation fees for you
I signed up to Jane Plan's 8-month vegetarian programme because the company promotes a wide range of meal choices and variety. As a vegetarian, having sufficient choice throughout the programme was an important factor in my decision to commit to a long-term plan.
During my membership, Jane Plan experienced supplier issues which affected the availability of meals within the vegetarian range. During the complaints process, Jane Plan acknowledged that vegetarian customers had been disproportionately affected because the vegetarian menu is naturally more limited than the standard range.
I raised my concerns with Jane Plan and requested to cancel my membership. To their credit, they responded promptly, acknowledged the supplier issues, apologised, and offered either a £25 credit or the option to pause my plan.
However, despite acknowledging the impact on vegetarian customers, Jane Plan refused to show any flexibility regarding the £330 conversion fee required to leave the programme early. The complaint was escalated and reviewed at management level, but the position remained unchanged. I also proposed a compromise settlement in an attempt to reach a fair resolution, but this was rejected without any alternative proposal being offered.
Following the conclusion of the complaints process, I reviewed the meal choices currently available to me as a vegetarian customer. At that point, I found that I had only 9 dinner options and 5 lunch options available. Regardless of whether this situation is temporary, it is a significant reduction in variety and falls well short of what I expected when committing to an 8-month programme that promotes choice and flexibility.
What disappointed me most was not the supplier issue itself. Problems can occur in any business. It was the company's response once the issue had been acknowledged. Jane Plan accepted that supplier problems had affected vegetarian customers more significantly, yet remained entirely unwilling to offer any meaningful flexibility regarding cancellation. In my view, they were prepared to acknowledge the problem but unwilling to take meaningful responsibility for the impact it had on affected customers.
After exhausting the internal complaints process, I was also informed that Jane Plan does not participate in an Alternative Dispute Resolution (ADR) scheme.
Others may have a different experience, but based on mine I found the company inflexible when a genuine issue arose and was disappointed by the lack of discretion shown despite the acknowledged reduction in service.
1 June 2026
Unprompted review
Reply from Jane Plan
Hi Christina,
Thank you for taking the time to share your experience. We're sorry to hear that the reduction in vegetarian meal options has not met your expectations.
We completely understand your concerns regarding variety. One of our suppliers has unfortunately gone out of business, which has meant that some meals have had to be discontinued. Our team is working hard to introduce new meals to the menu as quickly as possible, and we expect the range to expand again within the next few weeks so that the same level of variety is restored.
We’re sorry that this has affected your experience on the programme. In situations like this, customers are able to pause their plan and restart once the new meals are available.
We also want to clarify our cancellation terms. We offer a “cancel any time” policy with no cancellation fees. However, as longer-duration plans are provided at a discounted rate compared to shorter plans, if a customer chooses to end their plan early, they are asked to pay the difference between the longer plan they signed up for and the shorter duration they have completed. Full details of this are set out in our terms and conditions.
We appreciate you taking the time to share your feedback, and we’re sorry that your experience has not reflected the level of choice you expected.
Best wishes,
Jane Plan
Nice food that staves off hunger …
Nice food that staves off hunger successfully... though the Thai noodle pots could do a little better for taste!
22 May 2026
Reply from Jane Plan
Hi Mrs Sheath,
Thank you for your review. We're pleased to hear that the meals are helping to keep you feeling satisfied.
We appreciate your feedback on the Thai noodle pots. We offer a wide range of over 80 meals, and you can change your menu between deliveries to choose options that better suit your tastes. We also have a Swap Up service, which allows you to return meals from a previous delivery and exchange them for different choices.
Thank you for taking the time to share your thoughts.
Best wishes,
Jane Plan
Down with microwave
It was good apart from the fact that nearly all of the hot food requires a microwave. I end up heating it slowly on the hob with a tablespoon of water.
22 May 2026
Reply from Jane Plan
Hi Victor,
Thank you for your feedback. We're pleased to hear that you've had a good experience overall :)
Our meals can be heated in the microwave, oven or on the hob, depending on your preference. It's great to hear that you've found a method that works well for you.
Thank you for taking the time to share your thoughts.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Judi,
Thank you for your review. We're pleased to hear that you've enjoyed the food and have had a positive experience with our service!
We appreciate your feedback and your support.
Best wishes,
Jane Plan
Breakfasts are very limited
Breakfasts are very limited - oats, oats, and more oats. Eggs are missing. Also, the dinners are not very appetizing, gooey and hard to see what you're actually eating. Not impressed so far.
13 May 2026
Reply from Jane Plan
Hi Sarai,
Thank you for your feedback, although we're sorry you haven't enjoyed the meals. We offer a variety of over 80 meals across our menu, and you can change your meal selections between deliveries to choose the options that appeal most to you. We also offer our Swap Up service, which allows you to return meals from a previous delivery and swap them for different choices.
If breakfasts aren't for you, we can also remove an entire meal category from your plan. Please contact our Member Support Team at hello@janeplan.com and they'll be happy to help.
We appreciate you taking the time to share your thoughts and hope you find some meals that better suit your tastes.
Best wishes,
Jane Plan
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