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Jacksons Leisure Supplies Ltd. Reviews 

2,002
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often finding a wide selection of genuine parts at competitive prices. Many highlight the fast and efficient delivery service, noting that items frequently arrive well-packaged and on time. The company's service is often described as outstanding, with consumers appreciating the helpful staff and straightforward ordering. However, some customers noted occasional delivery issues, such as delays or items arriving damaged or incomplete. A few also mentioned concerns about communication regarding order status, particularly when products advertised as in stock experienced significant lead times.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising fast and quick delivery... See more

Product

People report positive experiences with products, frequently highlighting their high quality and competitive... See more

Service

Reviewers mention positive feedback about service, with many praising the great service from start to end,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy to... See more

Price

Customers had positive experiences with price, frequently highlighting competitive and reasonable pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a genuine well set up organisation serving the campervan community. This more than I can say for some of the competitors that have abysmal customer services. "xxxautocare" to be specific. With... See more

Rated 5 out of 5 stars

Great prices and fast delivery, excellent quality items. The Heiki roof lights where fantastic, they replaced the aweful rubbish flimsy ones that Auto Trail fitted to our F72 motorhome. Great team w... See more

Rated 5 out of 5 stars

The staff are very helpful and knowledgeable and gave me good advice as I know little about solar chargers. They also went out of their way to ensure that the charger was posted the same day as I orde... See more

Rated 5 out of 5 stars

They were delays in our order being delivered but Jacksons Leisure updated us on a regular basis. Our order arrived on time for our installation date. Top marks for the Jacksons leisure team. Thank yo... See more


Company details

  1. RV Supply Store
  2. Awning Supplier
  3. Camping Store
  4. Marine Supply Store
  5. Outdoor Sports Store
  6. Swimming Pool Supply Store

About Jacksons Leisure Supplies Ltd.

Written by the company

Jacksons Leisure Ltd.

At Jacksons Leisure Supplies, we specialise in providing everything you need for your leisure adventures. From caravan and motorhome equipment to campervan conversion supplies, camping gear, marine products and swimming pool equipment, we offer a carefully selected range designed to support both enthusiasts and trade professionals.

As a family-run UK business with over 40 years of experience, we’ve built a strong reputation for supplying reliable products backed by friendly, knowledgeable service. We work with leading manufacturers to ensure our customers have access to quality products they can trust, whether they’re maintaining, upgrading or building from scratch.

We stock everything from essential accessories to specialist components, making it easy to find what you need in one place. Whether you’re preparing for a trip, working on a campervan conversion, upgrading your setup or simply replacing a part, our team is here to help with practical advice and support at every stage.

Based in Bromborough on the Wirral, we operate both an online store, shop and trade counter, allowing us to serve customers across the UK with fast dispatch and dependable service. Our goal is simple: to help you get equipped with confidence for every journey.

Business Services

Written by the company

Official Calor Gas Partner
We provide Propane, Butane and Patio Calor Gas Bottles. We also offer an exchange service for when you've ran out. Not sure which gas you need? Give us a call! Our team is always happy to help you choose the right option.

Contact info

Fiamma Awnings

Available on Next Day Delivery

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,002)

1,148 reviews in the last 12 months

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Rated 2 out of 5 stars

Customer service issues

Ordered a safari window. The window was good, but part of the order was missing, the sealant. Emailed asking for a refund of the sealant. Was happy to go and buy more sealant from a local, but 221 is hard to come by so I ordered it from them. They told me to recheck the boxes and then ignored/missed my follow up when it obviously wasn’t there. Still not resolved.

Another order I had from eBay went wandering down the wrong street to the wrong number. They didn’t reply with the tracking for a couple of days after I said it hadn’t arrived. The picture helped me track it down but still not really good enough. Albeit the fact it went missing is more of a courier problem.

21 July 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Hi Pierce, we’re sorry for the issues experienced here.

When smaller items are ordered with larger products, our packing team will often place them safely inside the main product box to reduce unnecessary labels and separate parcels. For this reason, we do ask customers to check all packaging before we resend or refund missing items. That said, we’re sorry your follow-up was missed and that this was not resolved as quickly as it should have been.

Regarding the eBay order, we apologise for the courier delivery issue. Unfortunately, once an order is with the courier, delivery errors such as parcels being taken to the wrong address are outside of our direct control. We understand the tracking image helped you locate it, but appreciate the delay in our response added to the frustration.

During peak periods, we do our best to respond as quickly as possible, but we accept this was not handled as smoothly as it should have been.

Rated 5 out of 5 stars

Awesome family Business

Great prices and fast delivery, excellent quality items.
The Heiki roof lights where fantastic, they replaced the aweful rubbish flimsy ones that Auto Trail fitted to our F72 motorhome.
Great team work guys and good to see a well estabished experienced family business providing excellent customer service.

20 July 2026
Rated 4 out of 5 stars

The Awning carpet

The Awning carpet is just what we wanted but found that the bag the carpet belongs in had a hole in it and had been sellotaped over and it was not done by the couriers as the outer packaging was intact.

27 July 2026
Rated 5 out of 5 stars

It was very easy to order from Jacksons…

It was very easy to order from Jacksons Leisure Supplies, the price with postage was very competitive, and I was confident i was dealing with a genuine English based company. I was kept informed of the progress of my order and it arrived on the expected day, and in good condition. The ordered part was in the genuine manufacturer box, and I was confident of not receiving a Chinese copy. I thoroughly recommend Jackson Leisure Supplies, and would use them again.

24 July 2026
Rated 1 out of 5 stars

Ordered a campervan window

Ordered a campervan window, item was "shipped" but never received by courier/lost by the courier. Had to chase Jacksons Leisure to find out what was happening, they never got back to me like they said they would. Chased again for a refund and evenutally got a reply that the item is discontinued and they will send a refund. Poor service.

27 July 2026
Unprompted review

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