Jackson's Art Supplies Reviews 

10,167
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 730 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide range of items available, often finding them better than expected. The ordering process is frequently described as easy and quick, with many appreciating the prompt and reliable delivery service. Reviewers also highlight the excellent packaging, noting that items arrive well-protected and in perfect condition, which contributes to a positive overall experience. However, some customers experienced issues with delivery, including problems with couriers and delayed orders. A few people also reported receiving damaged products, such as punctured paint tubes or dented items, despite the outer packaging being intact. Additionally, some reviewers expressed dissatisfaction with customer service when problems arose, feeling that their concerns were not adequately addressed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consistently praising the high quality and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high standard of... See more

Order

Customers had positive experiences with order, praising the easy ordering process and fast delivery service,... See more

Service

Consumers consistently report positive experiences with the service, describing it as exceptional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

In May, I purchased the Studio Essentials : Aluminium Tilting Watercolour Field Easel and the Richeson : Wet Panel Box. Birthday gifts needed for a very special occasion. DHL repeatedly let us and Jac... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,167)

726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Usual Jackson’s Excellence

I have been a satisfied Jackson’s customer for many years. A comprehensive catalogue of high quality materials, a straightforward ordering process, and speedy delivery. Superb customer service.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, good packaging. Always a helpful answer from Jackson's to a query and providing high quality art products. Thank you!
Carolyn Stevenson

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Not packaged well

I ordered a large variety of items. Most of the order, including several tubes of oil paints, was packed loose in a too-large box. The paints, with sharp metal edges, knocked around during shipping such that one tube got punctured and leaked onto everything else in the box. Coincidentally, a sponge brush had a chunk missing (appeared to be a manufacturing defect). Jackson's refunded the full price of the tube of paint that burst and 50% of the cost of the sponge brushes (a 3-pack). On the whole, cleaning oil paint off of everything in the box was not worth receiving 3/4 of a tube of yellow ochre for essentially free and a discount on two cheap sponge brushes ($10.67 total refund).

24 April 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re very sorry for the condition your order arrived in. Opening a parcel to find items damaged and paint spread across the contents is not the experience we want for any of our customers.

We agree that what was initially offered didn’t go far enough given the state of the order. This has since been reviewed by a Manager, and we have now refunded not only the damaged tube of paint in full, but also the sponge brush, along with adding $50 in Reward Points as a gesture towards the overall experience and initial handling.

We hope this goes some way to putting things right, and we do appreciate you bringing this to our attention.

Kind regards,
Jackson’s Art Supplies

Rated 5 out of 5 stars

The best for art supplies.

Jackson's Art Supplies are by far the best in online shopping. In recent years they have a much improved delivery time and a most excellent website. I have already got family and friends to shop here.
Long may you survive. 🤘🏼🙂🕊️🎨

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Have a vast range of art supplies at great prices. Speedy dispatch of orders and reliable delivery. 100% reliable.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Frustrated

Currently, very fed up. I have in date Christmas voucher. I'm on my second order trying to spend the voucher. The box is unresponsive for gift vouchers. Voucher and website both uk. Help isn't helpful, currently waiting for a human for 40 mins, sent another two messages. Hard of hear so phone not a good option for me. All is well with this company until something fails and then they're just not on the ball.
Tried to call for last order voucher failure, no answer or no one available, called in office hours. I'm annoyed gift was from daughter who can ill afford to waste money like this.
Update: Jackson's emailed and the code now works. Success and to be fair they were fast and persistent. No idea of the issue, 2 different devices correct code correctly typed, after Jackson's examined the situation and verified the code was valid cut and past, in other words the exact typed code worked. Just happy its sorted.

23 April 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re sorry this felt so frustrating at the time, especially when you were simply trying to use a Gift Voucher.

Our team was on hand to help that day and just needed the Gift Voucher code to look into this properly.
Once you shared it with us a little later, we checked it for you and found no issues with it or the Checkout. This showed that the code was valid, in date, and working correctly for the full £20 amount all along.

With our help confirming this and showing you the steps, you were then able to apply the Gift Voucher code successfully and confirm it is working and available to use at any time, which is great to see.

Our website and Gift Vouchers are working normally, and our phone lines do offer the most immediate support, while our online chat can sometimes involve a wait as customers are helped in order.

Kind regards,
The Jackson’s Team

Rated 5 out of 5 stars

Excellent

Item came securely packaged in the timescale indicated, plus it was high quality supplies. The carving tool blades were sharp and safely boxed

15 April 2026
Unprompted review

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