I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more
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The Usual Jackson’s Excellence
I have been a satisfied Jackson’s customer for many years. A comprehensive catalogue of high quality materials, a straightforward ordering process, and speedy delivery. Superb customer service.
Easy to find what I wanted
Easy to find what I wanted, quick delivery. All in all a jolly good show
Very prompt delivery
Very prompt delivery, good packaging. Always a helpful answer from Jackson's to a query and providing high quality art products. Thank you!
Carolyn Stevenson
Quick delivery and excellent price for…
Quick delivery and excellent price for a product that can be 3x as much if bought elsewhere.
Absolutely beautiful customer service
Absolutely beautiful customer service! Postage was speedy & my items were wrapped & packaged with so much care. Thank you!
Not packaged well
I ordered a large variety of items. Most of the order, including several tubes of oil paints, was packed loose in a too-large box. The paints, with sharp metal edges, knocked around during shipping such that one tube got punctured and leaked onto everything else in the box. Coincidentally, a sponge brush had a chunk missing (appeared to be a manufacturing defect). Jackson's refunded the full price of the tube of paint that burst and 50% of the cost of the sponge brushes (a 3-pack). On the whole, cleaning oil paint off of everything in the box was not worth receiving 3/4 of a tube of yellow ochre for essentially free and a discount on two cheap sponge brushes ($10.67 total refund).

Reply from Jackson's Art Supplies
Excellent company
I have now ordered twice from this company and had excellent service I discovered them through a chat box question
Just a brilliant service order arrived…
Just a brilliant service order arrived the next day, as always well packed.
Speedy delivery by Royal Mail ( my much…
Speedy delivery by Royal Mail ( my much preferred option), appropriately packaged using recycled boxes etc. and superb goods inside.
As always,a first class business.
Products came in good time
Products came in good time, true to my order.
Brilliant service and really fast…
Brilliant service and really fast delivery. I’ve never had a bad experience with Jackson’s and prices are very good.
Secure and protective parcel
Delivery was on the date specified. The parcel was well packaged so the paper and art supplies were protected.
The best for art supplies.
Jackson's Art Supplies are by far the best in online shopping. In recent years they have a much improved delivery time and a most excellent website. I have already got family and friends to shop here.
Long may you survive. 🤘🏼🙂🕊️🎨
Fantastic company
Fantastic company. Have a vast range of art supplies at great prices. Speedy dispatch of orders and reliable delivery. 100% reliable.
Frustrated
Currently, very fed up. I have in date Christmas voucher. I'm on my second order trying to spend the voucher. The box is unresponsive for gift vouchers. Voucher and website both uk. Help isn't helpful, currently waiting for a human for 40 mins, sent another two messages. Hard of hear so phone not a good option for me. All is well with this company until something fails and then they're just not on the ball.
Tried to call for last order voucher failure, no answer or no one available, called in office hours. I'm annoyed gift was from daughter who can ill afford to waste money like this.
Update: Jackson's emailed and the code now works. Success and to be fair they were fast and persistent. No idea of the issue, 2 different devices correct code correctly typed, after Jackson's examined the situation and verified the code was valid cut and past, in other words the exact typed code worked. Just happy its sorted.

Reply from Jackson's Art Supplies
Easy to order quick delivery great…
Easy to order quick delivery great products
Excellent
Item came securely packaged in the timescale indicated, plus it was high quality supplies. The carving tool blades were sharp and safely boxed
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