Jackson's Art Supplies Reviews 

10,165
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 730 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide range of items available, often finding them better than expected. The ordering process is frequently described as easy and quick, with many appreciating the prompt and reliable delivery service. Reviewers also highlight the excellent packaging, noting that items arrive well-protected and in perfect condition, which contributes to a positive overall experience. However, some customers experienced issues with delivery, including problems with couriers and delayed orders. A few people also reported receiving damaged products, such as punctured paint tubes or dented items, despite the outer packaging being intact. Additionally, some reviewers expressed dissatisfaction with customer service when problems arose, feeling that their concerns were not adequately addressed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consistently praising the high quality and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high standard of... See more

Order

Customers had positive experiences with order, praising the easy ordering process and fast delivery service,... See more

Service

Consumers consistently report positive experiences with the service, describing it as exceptional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

In May, I purchased the Studio Essentials : Aluminium Tilting Watercolour Field Easel and the Richeson : Wet Panel Box. Birthday gifts needed for a very special occasion. DHL repeatedly let us and Jac... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,165)

725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a difficulty with placing an on…

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to try again or to proceed with the order. Gladly let her do it. A very easy and pleasant experience. That's what I usually use Jacksons for my art supplies......Anthony

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

In my experience, the customer service is excellent; they were very attentive and kept me updated on the progress of the issue (with customs), offering me help and solutions.
What’s more, when the parcel arrived, all the items were in perfect condition thanks to how well they had been packed.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Mind blowing product range

The range of products Jackson’s Art has to offer artists of all abilities is mind blowing! Their easily navigated website is a joy to use and carriage options make for timely and affordable deliveries.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Received my order within

Received my order within, I think, 2 days even though I opted for normal delivery. Beautifully packed. You have such a great choice of goods and brands, don’t know how you do it!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

There is no option on this web site to…

There is no option on this web site to contact customer services by email. I wanted to track my parcel after 6 days but could find no credible information on how to do so even though I payed for next day delivery. The phone number was an American number. I am not paying for long distance I just won’t use them again

6 May 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry to hear about your experience. Our UK phone number, 0207 254 0077, is displayed on every page of our website and is available Monday to Friday, 9am to 5:30pm.

We also offer an online chat service if you prefer to contact Customer Service in writing. You can find all contact options here: www.jacksonsart.com/contact-us

Having reviewed the order, it was placed on Friday for next working day delivery. As this past Monday was a bank holiday in the UK, the next working day was Tuesday 5th May, which is when FedEx marked it as delivered.
The order arrived right on time.

If you have had any difficulty locating the parcel, there is a photo and more information on the FedEx tracking page. If you need any help, please reply to our message and we would be very happy to help further.

Kind regards,
The Jackson's Team

Rated 1 out of 5 stars

I still have not received my order

3 May 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

Our records show that your order was delivered by Parcelforce on the 23rd of April.

Our Customer Service team is always happy to help with any questions or concerns, and we are reaching out to you directly now to make sure everything is clear and to assist further if needed.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Excellent service

Excellent service! The delivery time was very quick and the packaging of the Gator board I ordered was a ‘work of art!’ Will definitely shop with Jackson’s again.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The Usual Jackson’s Excellence

I have been a satisfied Jackson’s customer for many years. A comprehensive catalogue of high quality materials, a straightforward ordering process, and speedy delivery. Superb customer service.

27 April 2026
Unprompted review

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