Jackson's Art Supplies Reviews 

Ordered a custom canvas, was perfect for what I needed it for. Came extremely well packaged, shipping was lightning fast! Impeccable service, if i could give more stars i would!!

I ordered a large amount of coloured pencils from Jacksons art supplies polen. Unfortunately, one pencil was missing from the order.

I tried to contact customer service, but I could only reach an AI chat system. It was impossible to explain the problem to the AI, and after several attempts, I gave up.

As a result, this will be the last time I purchase art supplies from Jackson’s. In the future, I will buy my supplies in Denmark, where customer service is still handled by people rather than automated systems.

Considering the amount of money I spend on art materials, I believe it is reasonable to expect proper customer service. I have written off the missing pencil and accepted the loss, but I can only conclude that Jackson’s Art seems unconcerned about taking payment for an item that was never delivered.

Thank you for getting back to me. I will change my review as I find it very important that you reached out here. I did however find the AI assistant time consuming and difficult to deal with, it might be because it was in english which is my second language. Anyway I’m glad you did respond.

Great delivery and high quality paints, packed beautifully.

I ordered Japanese paper, and based on my experience with such papers, I asked in advance if the papers could be packed very carefully and tightly. Unfortunately, they were not, and they were unusable when they arrived. Based on my documentation, I was offered a new shipment, but that was not possible because Jackson's was almost empty of this item. The reason for my good rating is the good and constructive communication that has been, the compensation I have been offered and the understanding I have been met with. The remaining lot that I could get was packaged correctly, and was in good condition upon arrival. I trust that the packaging methods will be well taken care of after this experience.

Great delivery (with Royal Mail) everything came well packaged, always happy with this company

Never fail, always perfectly packed and best range of art materials. I ordered linen boards of various sizes, and oil tubes. Perfectly packed to protect them.

Jackson’s is my go-to for any even remotely specialist art materials in the uk, their selection is extensive and their prices competitive. In particular, the customer service is second to none, and I was well looked after this week by Annabelle, who personally saw to it that my trouble with FedEx was not only addressed but quickly and smoothly handled, and it was a pleasure to deal with her. My positive regard for Jackson’s has only increased as a result. Recommended!

Have just received my canvases.
Reliable courier service and brilliantly packed. So much more acceptable than a cheaper supplier that I no longer use.
Quality for the price is another big plus.

Excellent quality products, well packaged and a reasonable delivery time

As always, excellent service. Only 7 days from order to arrival, not bad as I live in Peru! I really like the packaging. It is really well protected and everything can be recycled.
Thank you.

very easy to order online. order came securely packaged. Web page was easy to navigate and I found the blog articles very useful.

This was my first time ordering from Jackson's Art Supplies and I was very impressed. Impressed with the range of products, their pricing and the quick dispatch.
Everything was packaged well too.

Excellent service and products from Jackson's. I put my first order to Jackson's in for some Daniel Smith half pans and it arrived quickly. I received updates all along the way regarding the order process right up to when it would be delivered.
The products are top quality at very affordable prices. In fact I've found a new favourite watercolour paint brand. I tried Roman Szmal paint for the first time and fell in love with it so put another order in for more and now I'm building an additional paint pallet from his collection of colours. There's a large selection of different brands available from Jackson's I want to try also and I'm looking forward to exploring some of their colour blends

I subscribed to the 'Tips' emails that keep me updated with new products and sale items which are incredible value, there's always something too good to miss out on plus stories about art and artists that are always interesting to read.

The quality of products is high and suitable for beginners up to professional but the prices are in the affordable working bracket so something for everyones budget. I wish I had found Jackson's sooner but now I have it's my new ' go to ' place for my paint and necessary supplies. I genuinely recommend the company, the products are top quality with prices that are hard to beat.

Great selection of pigments, great service.

The website is easy to use and my delivery arrived quickly. I was disappointed not to receive the promised despatch email from Jacksons but Royal Mail let me know the date of delivery and time slot, which was very helpful. The parcel arrived in good condition but was difficult to open - loads of sellotape! I love the Staedtler Triplus Fineliners and particularly like the clever container which allows for easy access.

My first purchase from this shop. The ordering process, product selection, and delivery to the Czech Republic were all fine. The delivery was fast and without any problems. However, out of the 5 Blockx oil paints I ordered, worth over €100 in total, 3 tubes have visible dents and pressure marks. Since the shipping box was completely fine and not damaged, it does not seem to have happened during transport. It looks as if the tubes had already been pressed or stressed before they were packed. I hope they will not split open during use.

I am really sorry about this, because otherwise the ordering process, product selection, and delivery were all good. I chose this shop even though it is more expensive than others, but this experience has left me quite disappointed.

Materials well packed great service great staff quality materials poly chromos pencils excellent quality micro painter pans like the the twin pans would have prefer all twin pans may be able to use the smaller pans highly recommend Jackson’s for art materials

Jackson's art supplies reminds how fantastic customer service makes all the difference. Thank you Mary for your efficient and cheery response when I messed up my order. Made my day.

The price was very competitive and the goods were sent very quickly. I ordered various pencils and they were all of good quality

Best art shop and online store in the UK! The range of art materials is extensive and has all my favourite brands like Gamblin, Ampersand, Michael Harding. Loving the Jacksons wood painting panels at the moment too. Great customer service, next day delivery, and really good rewards points programme. Also some really useful blog posts about using how to use new materials & and products comparisons.