+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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I don't understand the hype for the brand. Barely above Temu quality for 3 times the price. Also very limited in leg lengths in plus sizes. Just because I need a big waist size, doesn't mean I've go... See more
Company replied
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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High quality product to a very low price
Effective with a customservice of high quality , and a high quality product to a very low price ! 👏👍🙂
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery was delayed.
18 July 2026
Reply from JACK & JONES Online Shop
Hi Ali Shafeeq,
We're sorry to hear that your delivery was delayed. We understand that receiving your order later than expected can be inconvenient, and we apologise for any frustration this may have caused.
We can see that your delivery was successfully completed. If you have any further questions or require clarification regarding your order, please don't hesitate to get in touch, and we will be happy to assist you.
Thank you for taking the time to share your feedback with us. We appreciate you sharing your experience, as it helps us continue to improve our services.
Best regards,
Customer Operations
I received 3 t-shirts as ordered
I received 3 t-shirts as ordered. They all have the same and right article number and are labled the same size size (XXL) but they fit differently. Two shirts are bigger than the third. I ordered those because I already owned some of those shirts already. I bought them a few years ago. Now the fit is completely different.
18 July 2026
Reply from JACK & JONES Online Shop
Hi Christian,
We're sorry to hear that the T-shirts you received did not have a consistent fit, despite being the same style and size. We understand how disappointing this must have been, especially when you were expecting the same fit as the ones you had previously purchased. We apologise for any inconvenience this may have caused.
We have looked into your case and can see that one of our agents has already reached out to you earlier this morning to provide further assistance regarding this matter. We kindly ask that you continue the existing conversation, as the agent will be happy to assist you further.
Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us improve both our products and our services.
Best regards,
Customer Operations
Overall the experience was ok
Overall the experience was ok, but this was my first time shopping on the website and the introductory discount offer wasn't available on my account. I used the chat function on a number of occassions and still waiting on a reply almost two weeks later 😞
17 July 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your introductory discount was not available on your account during your first order, and that you have been waiting almost two weeks for a response through our chat service. We completely understand how disappointing and frustrating this must have been.
We sincerely apologize for the inconvenience this has caused.
Unfortunately, we have not been able to locate your case based on the information provided in your review. We will reach out to you via email so we can investigate what happened with the introductory discount and the delay in responding to your chat messages, and work towards a solution.
Thank you again for your feedback and for taking the time to write to us. We wish you all the best.
Best regards,
Customer Operations
Good quality
17 July 2026
Recent garment quality is significantly…
Recent garment quality is significantly lower than it was before. All new clothes are made from low quality cotton that loses if form after single wash, unlike old clothes this store was making.
17 July 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the quality of our recent garments has not met your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team for review.
Kind regards,
customer operations
bestseller online stores
I brought these items Monday 7th July
I brought these items Monday 7th July. Then they didnt get delivered till Tuesday 14th July. Which is out of the 3-4 day window that I was given for the items to come to me.
17 July 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your order took longer to arrive than the estimated delivery time. We understand how disappointing this must have been.
We sincerely apologize for the delay and appreciate your feedback, as it helps us improve our delivery experience.
Thank you again for your feedback.
Best regards,
Customer Operations
Quality, Fast delivery and service
I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were delivered in 48 hrs. Definitely, I will come back for more.
17 July 2026
Great sale online
Great sale online, easy purchase a. D prompt delivery. Very happy with my purchases.
17 July 2026
Fast delivery !
17 July 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand that it is disappointing when your order arrives later than the expected delivery time.
We sincerely apologise for the delay and any inconvenience this may have caused.
We appreciate you sharing your experience with us and will continue working on improving our service.
Best regards,
Customer Service
Your payment system is terrible
Your payment system is terrible; I couldn't pay in the store, and now there are problems here too.
14 July 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you experienced difficulties with the payment process. We understand how frustrating this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Livraison beaucoup trop lente
Livraison beaucoup trop lente, en magasin, il m’avait dit deux jours ouvrables et là ça a presque une semaine
16 July 2026
Reply from JACK & JONES Online Shop
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous sommes sincèrement désolés d'apprendre que la livraison a pris près d'une semaine alors qu'un délai de deux jours ouvrables vous avait été annoncé en magasin. Nous comprenons parfaitement votre déception et les désagréments que ce retard a pu occasionner.
Nous avons déjà transmis votre retour à notre transporteur afin que cette situation puisse être analysée et que ce type de retard soit évité à l'avenir. Bien que ces retards restent heureusement exceptionnels, nous prenons chaque remarque très au sérieux et travaillons en permanence avec nos partenaires logistiques pour améliorer la qualité de notre service.
Nous vous remercions encore pour votre retour et pour nous avoir signalé ce problème. Nous espérons avoir l'occasion de vous offrir une meilleure expérience lors d'une prochaine commande.
Cordialement,
Jack n Jones Quality has hit the floor
Jack n Jones Quality has hit the floor, badly cut jeans, bad quality denim, so badly fitting and they wash badly, if you want quality clobber I don't recommend Jack n Jones, I remember when they were the Levis store, better times, after 1 wash I won't wear what I purchased again. so the charity shop will get them, €200 down the tubes
15 April 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Greg,
We're sorry to hear that the items you received did not meet your expectations. We understand how disappointing it must be when the fit, quality, and durability of your purchase are not what you had hoped for. We sincerely apologise that your experience with our products has left you feeling this way.
We truly appreciate you taking the time to share your honest feedback. Comments like yours are valuable and will be shared with the relevant team, as they help us continue to review and improve the quality of our products.
We hope to have the opportunity to restore your confidence in JACK & JONES and provide you with a much better experience in the future.
Thank you again for sharing your experience with us. Should you require any further assistance, please feel free to contact us and we will be happy to help!
Best regards,
Customer Operations
I'm happy with the purchase
7 July 2026
Easy to order and quick delivery
Easy to order and quick delivery, the recipient loved the clothes too
14 July 2026
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